ANT EXTERMINATORS · SCOTTSDALE, AZ
Firehouse Pest Control Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%64+9.6Craft & service 20%29+5.8Value 10%91+9.1Momentum 8%22+1.8Track record 7%56+3.9Accountability 5%56+2.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Firehouse Pest Control Services

Better than 73% of ant exterminators · #11 of 40

5.0★1,313 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yrs (avg 1.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Christine · Edited a day ago

I'm very happy with my service tech. I have a rental home and live out of state. Manny pays attention to detail and took care of several issues going on at the house. He went above and beyond with a few requests I had. I appreciate his professionalism and good work.

Paid $40–60Reasonable priceBug & insect extermination
★★★★★ Donna · 5 days ago

Txt me time of arrival, listen to me what bug problem I have, txt me when he was done. Used correct products for my service. Thank you for excellent service!!☺️Thank you Eric

Paid $40–60Reasonable price
★★★★★ Richard · a week ago

My tech was very knowledgeable about my property and what service was performed prior to this visit. He also had great ability to analyze my current pest situation which was the reason for the appointment. I feel very comfortable that the company is well suited to maintain a healthy pest control environment at my home

Paid $1–20Reasonable priceTermite extermination
★★★★★ Kenneth · 2 weeks ago

Very knowledgeable and friendly technician. Have pets and he was able to recommend service based on that need.

Paid $40–60Great price
★★★★★ Robert · 2 weeks ago

Firehouse pest control came back to my home for a termite retreat. Only time will tell if they fully resolved my issue with termites. Justin was very polite and had some good ideas on how to resolve the problem for the second treatment.

Paid $200+Reasonable priceService not listed
★★★★★ Connie · 3 weeks ago

Riley did an awesome job. Very personable, knowledgeable and professional. He took his time and serviced every inch of my property. I'm very happy with Firehouse!

Paid $40–60Great price

vs category

Blue = Firehouse, grey = ant exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (103 reviews)2024-Q2: 4.99★ (148 reviews)2024-Q3: 4.99★ (119 reviews)2024-Q4: 4.97★ (63 reviews)2025-Q1: 4.98★ (62 reviews)2025-Q2: 4.93★ (56 reviews)2025-Q3: 4.98★ (108 reviews)2025-Q4: 4.99★ (125 reviews)2026-Q1: 4.96★ (96 reviews)2026-Q2: 4.95★ (130 reviews)2026-Q3: 4.93★ (71 reviews)2026-Q4: 5.00★ (41 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$60-39% vs typical ant exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 46%Reasonable 50%Overpriced 0%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%79+27.7Reliability 15%64+9.6Craft & service 20%29+5.8Value 10%91+9.1Momentum 8%22+1.8Track record 7%56+3.9Accountability 5%56+2.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
79
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
64
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
29
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
91
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
22
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
56
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
56

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+142 / −0
Professionalism
+163 / −0
Responsiveness
+149 / −0
Punctuality
+142 / −0
Value
+135 / −0

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