iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%29+2.1Momentum penalty66−3.4Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#297 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 15%
4.9★★★★★273 Google reviews · 19 photos
95%five-star reviews
4.65★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.9 out of 5 from 273 reviews (95% five-star).
Reviews on this page: 273 Google reviews (226 with written comments, 11 with photos).
Owner responses: the business replied to 20% of reviews.
Most recent review: October 27, 2026.
Service: Auto Repair Shop serving Lehi, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gaylon's Drivelines & Exhaust: 83/100 on this factor. Category median: 89.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gaylon's Drivelines & Exhaust: 72/100 on this factor. Category median: 86.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gaylon's Drivelines & Exhaust: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gaylon's Drivelines & Exhaust: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gaylon's Drivelines & Exhaust: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gaylon's Drivelines & Exhaust: 29/100 on this factor. Category median: 60.D
29
Bar = this company · dark tick = category median.
Star ratings
273 Google reviews we collected
4.9of 5
5 stars26095%
4 stars41%
3 stars31%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 226 written reviews
98%praise
Praise40098%
Complaints82%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1368%
Reasonable421%
Overpriced15%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value9122%
Quality & results9022%
Speed & response6616%
Staff & attitude5914%
Honesty & trust5413%
Would recommend359%
Communication133%
What customers talk about
We read 226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They diagnosed the issue quickly, charged a very fair price, and actually fixed the problem that hadn’t been resolved before.”
“They only will atend if theybare not busy , theybsay they gonna call you with an estimate and they will never will , not sure how they run bussines here”
“John and his crew correctly diagnosed the problem and fixed it for me for $800, these guys are easy to work with and get the job done quickly and prof…”
“Terrible customer service!”
“…r me for $800, these guys are easy to work with and get the job done quickly and professionally!…”
“…0, these guys are easy to work with and get the job done quickly and professionally!…”
“Honest local shop that I've used for driveline, axle, and exhaust work for my Jeep.”
“Great experience overall and I wouldd highly recommend them in the future”
“…y diagnosed the problem and fixed it for me for $800, these guys are easy to work with and get the job done quickly and professionally!…”
People customers mention
John10 reviews
Jeep3 reviews
Ram3 reviews
Gaylons3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gaylon's Drivelines & Exhaust for 3 kinds of job. Pick one to see what they paid and said.
MMarkLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I had a 2016 Mazda CX5 with a rear end noise, the local Mazda store diagnosed it as a bad rear differential and quoted me $6200 for a new one and $3800 for a used one! John and his crew correctly diagnosed the problem and fixed it for me for $800, these guys are easy to work with and get the job done quickly and professionally! Thank You!
RRobertLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
They only will atend if theybare not busy , theybsay they gonna call you with an estimate and they will never will , not sure how they run bussines here
JJamesLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome awesome shop. Got me diagnosed same day and repaired the next. Done right, friendly, answered my questions. Extremely reasonable pricing for parts and labor. Locally owned, let's keep our money in our community.
Great priceGeneral repairs & maintenance
LLogin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amazing experience and an amazing price. I never have anyone do mechanics work for me, but the one time I have, I couldn’t have asked for a better experience. 100/10.
Great price
TTravisLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Honest local shop that I've used for driveline, axle, and exhaust work for my Jeep. Lots of knowledge and good suggestions.
JJakeLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a driveshaft shortened and was able to pick their brains about some hot rod stuff. Very knowledgable, reasonable prices.
I had a 2016 Mazda CX5 with a rear end noise, the local Mazda store diagnosed it as a bad rear differential and quoted me $6200 for a new one and $3800 for a used one! John and his crew correctly diagnosed the problem and fixed it for me for $800, these guys are easy to work with and get the job done quickly and professionally! Thank You!
M
Mike TrombleLocal Guide · 16 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
They only will atend if theybare not busy , theybsay they gonna call you with an estimate and they will never will , not sure how they run bussines here
J
James HillLocal Guide · 26 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Awesome awesome shop. Got me diagnosed same day and repaired the next. Done right, friendly, answered my questions. Extremely reasonable pricing for parts and labor. Locally owned, let's keep our money in our community.
Price assessment: Great price
Services: General repairs & maintenance
L
Login Whitlock7 reviewsiTotal number of Google reviews Login has written across all businesses on Google Maps, not just this one.
Amazing experience and an amazing price. I never have anyone do mechanics work for me, but the one time I have, I couldn’t have asked for a better experience. 100/10.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you Login .
T
Travis CummingsLocal Guide · 36 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
John replaced my muffler and exhaust, even put on a beautiful chrome exhaust tip. Looks great and sounds even better. John noticed my rear seal was leaking and replaced that too. Very competitive price. Picked Gaylon’s because of all the 5 Star reviews and outstanding comments! Now you can add mine to the mix!!!
Price assessment: Great price
Services: Exhaust
Response from the owner · 7 months ago
Thank you we are glad you are happy with it .
C
Caleb Washington Judd5 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
