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Goodman Glass & Mirror

Auto glass shop · Rochester, NY · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 35 window replacement servicesPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 184 Google reviews · 12 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
9%reviews answered by the owner
Oct 2026latest review

Goodman Glass & Mirror at a glance

Customers consistently praise the shop for rapid turnaround times, often completing repairs within 24 hours or less, alongside fair pricing and professional communication. Services frequently involve custom cutting, replacement of broken window panes, and installation for residential or commercial projects. While most feedback highlights efficiency and helpfulness, one low-star review noted that a specific installation was not done correctly despite multiple attempts, requiring the customer to seek repairs elsewhere.

  • Google rating: 4.9 out of 5 from 184 reviews (95% five-star).
  • Reviews on this page: 184 Google reviews (169 with written comments, 6 with photos).
  • Owner responses: the business replied to 9% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Window Replacement Service serving Rochester, New York.

Data from Google, last updated October 26, 2026.

Score profile vs other window replacement services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction97Reliability97Craft & service99Value100Momentum100Replies to reviews16Satisfaction: 97 (median 91)Reliability: 97 (median 89)Craft & service: 99 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 16 (median 57)
Goodman Glass & MirrorWindow Replacement Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goodman Glass & Mirror: 97/100 on this factor. Category median: 91.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goodman Glass & Mirror: 97/100 on this factor. Category median: 89.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Goodman Glass & Mirror: 99/100 on this factor. Category median: 91.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Goodman Glass & Mirror: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goodman Glass & Mirror: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Goodman Glass & Mirror: 16/100 on this factor. Category median: 57.F
16

Bar = this company · dark tick = category median.

Star ratings

184 Google reviews we collected

  • 5 stars17495%
  • 4 stars95%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 169 written reviews

  • Praise32199%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1152%
  • Reasonable1048%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response9830%
  • Staff & attitude7423%
  • Price & value5517%
  • Would recommend4213%
  • Quality & results3812%
  • Communication113%
  • Honesty & trust62%

What customers talk about

We read 169 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Quick service and good advice for a replacement panel for my exterior wooden door.”
  • “Needed 2 inches cut off a panel glass after I broke 3, THATS WHY YOU BRING IT TO THIS PROFESSIONAL!”
  • “Price was very reasonable, and he was able to replace the single pane with safety glass that same morning.”
  • “Would highly recommend this business — the type I hope stays around for a long time.”
  • “They were prompt and got the job done within the week we called.”
  • “Replied to me very quickly, answered all my questions, and was genuinely a pleasure to work with.”
  • “I’ll admit I was very skeptical in the beginning but after speaking with John, he gave me the reassurance and comfort that I needed to trust the process!”

People customers mention

  • John 23 reviews
  • Jim 4 reviews
  • Window 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Goodman Glass & Mirror for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

MattLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Good service and quick turnaround. This is a good resource. Used them to repair a window sash.

Reasonable priceWindow repair
Tarnue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Needed 2 inches cut off a panel glass after I broke 3, THATS WHY YOU BRING IT TO THIS PROFESSIONAL! CLEAN CUTS AND HAD ME OUT THE DOOR UNDER 2 mins.

John14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Quick service and good advice for a replacement panel for my exterior wooden door. 2nd trip for a new pane for a damaged storm window. They cut the new pane in ten minutes for me

Reasonable priceService not listed
Kevin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great glass shop! Owners really know their stuff and are quite friendly. Will be back whenever I need glass repairs. Thank you!

Great priceService not listed
Evan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Broke an old window pane in my home, and John was extremely helpful. Replied to me very quickly, answered all my questions, and was genuinely a pleasure to work with. Had the window back the next day. Would highly recommend this business — the type I hope stays around for a long time.

Glass installation
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had a broken window at the house, brought it to Goodman Glass and they had it fixed the very next day. Great service & great prices that can’t be beat.

Great priceWindow repair

Photos

Customer reviews

4.9 ★★★★★ 184 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Matt HandyLocal Guide · 18 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good service and quick turnaround. This is a good resource. Used them to repair a window sash.

  • Price assessment: Reasonable price
  • Services: Window repair
Response from the owner · 3 days ago

Thank you Matt. Appreciate the review.

Tarnue Gee1 reviewTotal number of Google reviews Tarnue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed 2 inches cut off a panel glass after I broke 3, THATS WHY YOU BRING IT TO THIS PROFESSIONAL! CLEAN CUTS AND HAD ME OUT THE DOOR UNDER 2 mins.

Response from the owner · 5 days ago

Thanks Tarnue . You are a class act .

John Griffith14 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick service and good advice for a replacement panel for my exterior wooden door. 2nd trip for a new pane for a damaged storm window. They cut the new pane in ten minutes for me

  • Price assessment: Reasonable price
  • Services: Service not listed
Kevin Kitchen10 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great glass shop! Owners really know their stuff and are quite friendly. Will be back whenever I need glass repairs. Thank you!

  • Price assessment: Great price
  • Services: Service not listed
Evan St. George4 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Broke an old window pane in my home, and John was extremely helpful. Replied to me very quickly, answered all my questions, and was genuinely a pleasure to work with. Had the window back the next day. Would highly recommend this business — the type I hope stays around for a long time.

  • Services: Glass installation
Response from the owner · a month ago

Thanks Evan. You did a great job taking that window out and bringing it to us for your first time. Let me know when you want to make a career change. Just kidding. Thanks again

Joseph Deleguardia1 reviewTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a broken window at the house, brought it to Goodman Glass and they had it fixed the very next day. Great service & great prices that can’t be beat.

  • Price assessment: Great price
  • Services: Window repair
Response from the owner · a month ago

Thanks Joe for the work.

Àpropos Ofnothing5 reviewsTotal number of Google reviews Àpropos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John and Jim are excellent glass guys. They have a great selection of every type of glass you can imagine. I’m a handyman and I use them for all broken windows.

Response from the owner · a month ago

Thanks Joel. Appreciate your work.

Ade6 reviewsTotal number of Google reviews Ade has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and very quick turnaround. Will always be my first call for glass repair

Response from the owner · a month ago

Thanks Ade for being a loyal customer. We will be here for you.

Paul M1 reviewTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly. Clean. Efficient. Great communication. I highly recommend these guys for your mirror/glass needs.

  • Price assessment: Reasonable price
Response from the owner · a month ago

Thanks Paul for the mirror work.

Jay Tatz1 reviewTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped us get a piece of glass for repair and took care of us with ease

Response from the owner · a month ago

Thanks Jay for the review. Shout out to Drew and Joe from Joe’s moving.

Goodman Glass & Mirror on Google Maps →

Business details

  • Address: 1467 E Main St, Rochester, NY 14609
  • Phone: (585) 654-6720
  • Service area: Rochester, NY