Teri & Dean ELocal Guide · 34 reviewsTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSTUNNING! BREATHTAKING -- AWE INSPIRING !
Highland Homes
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%91+22.1Value 14%82+11.6Replies to reviews 7%56+4Craft & service penalty93−0.7Momentum penalty58−4.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 46 home buildersPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 56 Google reviews · 24 photos
95%five-star reviews
3.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
66%reviews answered by the owner
Nov 2025latest review
Highland Homes at a glance
Google reviewers rate Highland Homes 4.9 out of 5 based on 56 reviews, frequently citing the builder’s attention to detail, quality craftsmanship, and organized communication. Customers appreciate the use of technology for managing selections and the team’s responsiveness, including support for out-of-state homeowners. However, one low-star review notes that the experience did not match expectations for remote construction, indicating a potential gap in service delivery for specific client needs.
- Google rating: 4.9 out of 5 from 56 reviews (95% five-star).
- Reviews on this page: 56 Google reviews (48 with written comments).
- Owner responses: the business replied to 66% of reviews.
- Most recent review: November 18, 2025.
- Service: Home Builder serving Boise City, Idaho.
Data from Google, last updated October 26, 2026.
Score profile vs other home builders
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Highland Homes: 85/100 on this factor. Category median: 89.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Highland Homes: 91/100 on this factor. Category median: 86.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Highland Homes: 93/100 on this factor. Category median: 93.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Highland Homes: 82/100 on this factor. Category median: 99.A
82
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Highland Homes: 58/100 on this factor. Category median: 100.C
58
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Highland Homes: 56/100 on this factor. Category median: 75.C
56
Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
- 5 stars5395%
- 4 stars12%
- 3 stars12%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
- Praise11497%
- Complaints33%
Topic share
How often each topic comes up in the written reviews
- Speed & response2118%
- Communication2118%
- Staff & attitude2017%
- Honesty & trust1614%
- Would recommend1614%
- Quality & results1311%
- Price & value109%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Riann for your efficient responses to our warranty claims.”
“The delayed response falls entirely on me.”
“…t, in addition to the obviously superior home they build, it was the communication, experience and the feeling like we mattered that really stood out.…”
“Highland Homes stands out in the Treasure Valley for their professionalism and the care they show their clients.”
“From what I’ve seen, they are a builder you can trust.”
“As a realtor I would absolutely recommend Highland Homes!”
“Their attention to detail is evident in every step of the process, and their design team makes the experience even better.”
“High quality homes with great value!”
People customers mention
- Mike 11 reviews
- Dildine 9 reviews
- Kristin 8 reviews
- Valley 5 reviews
- Jared 5 reviews
- Eric 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Highland Homes for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highland homes pays attention to the details when they build. They also use quality finishes that make their homes stand out. Be sure to check out one of their homes before you make a purchase.
Reasonable priceHome building
Abbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highland homes definitely stands out from other builders in the valley. Their homes are high quality, stunning, and unique!
Aidan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve had the opportunity a few times now to capture Highland Homes’ builds on video. They always perform exceptionally well on social media and for good reason! Highly recommend.
Kendall4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highland Homes stands out in the Treasure Valley for their professionalism and the care they show their clients. Their attention to detail is evident in every step of the process, and their design team makes the experience even better. McKenna, in particular, does an incredible job guiding clients with thoughtful…
kinley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
As a realtor, I feel extremely confident when my clients choose to build or work with Highland Homes. The entire team is absolutely incredible, and they continually go above and beyond to make the process seamless and enjoyable. Recently, Mike and Kristin met us at several lots and spent nearly four hours walking…
Grace6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We are so grateful to Highland Homes for building us a beautiful home! Both the quality and the customer service are unparalleled. Highland Homes offers a large number of selections that are included so we were able to build the perfect home without increasing the price of the home. Every one of the people we…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home building | 3 | — |
| Custom home design | 2 | — |
| Interior design | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 56 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Robert Caven4 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighland homes pays attention to the details when they build. They also use quality finishes that make their homes stand out. Be sure to check out one of their homes before you make a purchase.
- Price assessment: Reasonable price
- Services: Home building
Response from the owner · a year ago
Thank you, Robert! We appreciate your feedback and recommendation very much!!
Berkley Kezar7 reviewsTotal number of Google reviews Berkley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful finishes and quality craftsmanship. Highly recommend.
Response from the owner · a year ago
Thank you, Berkeley!! We have incredible craftsmen and designers, and we appreciate your calling out their skill! Thanks for taking time to leave a review!
Abbie Kezar4 reviewsTotal number of Google reviews Abbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighland homes definitely stands out from other builders in the valley. Their homes are high quality, stunning, and unique!
Response from the owner · a year ago
Thanks, Abbie!!! We appreciate your kind words!!
Aidan Bradner3 reviewsTotal number of Google reviews Aidan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve had the opportunity a few times now to capture Highland Homes’ builds on video. They always perform exceptionally well on social media and for good reason! Highly recommend.
Response from the owner · a year ago
Thanks Aiden!! We love how your work showcases our homes!!
Kendall Hansen4 reviewsTotal number of Google reviews Kendall has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighland Homes stands out in the Treasure Valley for their professionalism and the care they show their clients. Their attention to detail is evident in every step of the process, and their design team makes the experience even better. McKenna, in particular, does an incredible job guiding clients with thoughtful ideas and a clear eye for design. From what I’ve seen, they are a builder you can trust. And as a Realtor, I truly value having a team like this in our community!
Response from the owner · a year ago
Thank you, Kendall!! We appreciate your feedback and recommendation!!
kinley McNiece1 reviewTotal number of Google reviews kinley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a realtor, I feel extremely confident when my clients choose to build or work with Highland Homes. The entire team is absolutely incredible, and they continually go above and beyond to make the process seamless and enjoyable. Recently, Mike and Kristin met us at several lots and spent nearly four hours walking us through floor plans, views, and options. Kristin is not only knowledgeable but also warm and welcoming, she makes working with Highland feel like family and takes care of every client concern with genuine care. The design team, Karysn and McKenna, are equally amazing. They have such a strong eye for design and an incredible ability to help clients take their thoughts and visions and bring them to life in a clear, beautiful way. What sets Highland Homes apart is how much they truly care for each client!
Response from the owner · a year ago
Thank you, Kinley! There’s nothing more important to us than our clients, and we’re so happy to hear about your recent great experiences with your client. Thanks for making our day!
Jamie Jyono14 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo very blessed Mark and I feel to have found Highland Homes!! We walked through one of their homes already built and were just blown away with the quality, craftsmanship, and beauty of the home! It led us to Highland Homes and to Valnova where we are building. The team at Highland Homes is unbelievable! Kristin led us to Valnova and she has been absolutely amazing and so much fun to work with! Karsyn and McKenna were the best to work with during the designing. These two are a dynamic duo and love love their taste and expertise!! Brian is amazing and so informative sending us updates and pictures as we are starting to frame and are out of the state. I got to meet Mike as he was so helpful and wonderful with the process as there were a few hiccups in Valnova. But all worked out and we couldn’t be more excited to live there. Mark and I feel so lucky and blessed to be in such good hands and best of all we have made some wonderful, new friends as we move to a new state!!
Response from the owner · a year ago
Thanks, Jamie!! We’re so excited to be building your gorgeous new home!!!
Grace Hill6 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are so grateful to Highland Homes for building us a beautiful home! Both the quality and the customer service are unparalleled. Highland Homes offers a large number of selections that are included so we were able to build the perfect home without increasing the price of the home. Every one of the people we interacted with went over and above to make us feel valued. Thank you Kristin for helping us pick the perfect model (this was quite a process!)and presenting us with a sales price within our budget. Thank you to Karsyn and Emma for holding our hand during the design process and making sure our choices would come together perfectly. Thank you John for building us this amazing home and for your patience with our questions and requests! Thank you Riann for your efficient responses to our warranty claims. Highland Homes has our highest recommendation! Ron and Grace
Tracie McDonaldLocal Guide · 25 reviewsTotal number of Google reviews Tracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a realtor I would absolutely recommend Highland Homes! My clients moved into their home a few months ago and had a great experience throughout the build. We primarily worked with Kristin and Nichelle and they were so professional, responsive and accommodating to all of my clients questions and needs! It was a great experience and I will highly recommend them to any of my clients in the future!
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: Home building
Business details
- Address: 1015 S Bridgeway Pl Ste 200, Eagle, ID 83616
- Phone: (208) 288-2722
- Website: highlandhomesllc.com
- Service area: Boise City, ID