Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts

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Hillsboro Cleaners

Dry cleaner · Hillsboro, OR · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%53+12.8Value 14%90+12.7Replies to reviews 7%15+1.1Craft & service penalty71−2.9Momentum penalty74−2.6Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 57 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 7%
4.7 ★★★★★ 79 Google reviews · 7 photos
90%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
📞 Call (503) 648-6133Request a call back

Hillsboro Cleaners at a glance

Customers frequently praise Hillsboro Cleaners for friendly staff, fair pricing, and high-quality results in dry cleaning, alterations, and repairs like hems and zippers. Many note the business handles difficult stains and bulky items effectively while maintaining consistent service over long periods. However, negative reviews highlight instances where obvious stains were missed without notice, garments were damaged during cleaning, and staff appeared unresponsive or dismissive toward customer concerns.

  • Google rating: 4.7 out of 5 from 79 reviews (90% five-star).
  • Reviews on this page: 79 Google reviews (56 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 3, 2026.
  • Service: Ironing Service serving Hillsboro, Oregon.

Data from Google, last updated November 4, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction68Reliability53Craft & service71Value90Momentum74Replies to reviews15Satisfaction: 68 (median 86)Reliability: 53 (median 84)Craft & service: 71 (median 99)Value: 90 (median 100)Momentum: 74 (median 100)Replies to reviews: 15 (median 77)
Hillsboro CleanersIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hillsboro Cleaners: 68/100 on this factor. Category median: 86.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hillsboro Cleaners: 53/100 on this factor. Category median: 84.C
53
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hillsboro Cleaners: 71/100 on this factor. Category median: 99.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hillsboro Cleaners: 90/100 on this factor. Category median: 100.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hillsboro Cleaners: 74/100 on this factor. Category median: 100.B
74
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hillsboro Cleaners: 15/100 on this factor. Category median: 77.F
15

Bar = this company · dark tick = category median.

Star ratings

79 Google reviews we collected

  • 5 stars7190%
  • 4 stars34%
  • 3 stars00%
  • 2 stars23%
  • 1 star34%

Praise vs complaints

Phrases our text analysis found in 56 written reviews

  • Praise6897%
  • Complaints23%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2536%
  • Staff & attitude1826%
  • Price & value1826%
  • Speed & response34%
  • Would recommend34%
  • Honesty & trust23%
  • Communication11%

What customers talk about

We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Hillsboro Dry Cleaners has done excellent work on several items for me, including button repairs, straps, patches on men’s pants, and hems.”
  • “Every repair has been meticulous, professional, and long‑lasting, and I feel very confident bringing important items to them.”
  • “They can even do large bulky items like down comforters at a very reasonable price.”
  • “in and out everything is clean on time as expected.”
  • “Highly recommended for reliable alteration and repair work.”
  • “Great upfront prices, they always have your items ready in time, they perform repairs, and always have great service.”
  • “They took the time to explain why those kinds of things shouldn’t have cleaners used on them and told me exactly what to try at home instead.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Hillsboro Cleaners for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

DavidLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★

They did not remove the very obvious stain from the dress, or mention that the stain was still there during pickup.

JennyLocal Guide · 636 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Customer service was wonderful... Prices and turn around are great! Such a wonderful place. Owner knows me by name.. lol

Annelisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hillsboro Dry Cleaners has done excellent work on several items for me, including button repairs, straps, patches on men’s pants, and hems. Every repair has been meticulous, professional, and long‑lasting, and I feel very confident bringing important items to them. Highly recommended for reliable alteration and repair work.

Roberta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Rude!!! Wouldn’t answer my questions, wouldn’t look at the garment. Just shewed me out the door rudely.

SharonLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We used a dry cleaner in Bethany previously which had more tags on the clothing indicating couldn't get stain out. We took the same items to Hillsboro Dry Cleaners...no problem...ALL CLOTHES CAME OUT CLEAN, STAIN FREE AND PRESSED.

ErikLocal Guide · 137 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fantastic customer service with a smile and always great quality work. Excellent pricing. I've been going there for nearly 5 years and have frequent need for dress shirts to be laundered and pressed; I've had suits and dress slacks done there as well. They can even do large bulky items like down comforters at a…

Jobs customers hired them for

JobReviewsCategory typical
Alterations6—
Laundry wash & fold2—

Compare with

Photos

Customer reviews

4.7 ★★★★★ 79 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David kingLocal Guide · 31 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did not remove the very obvious stain from the dress, or mention that the stain was still there during pickup.

Richard RoweLocal Guide · 19 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They’re amazing! My clothes are always perfect!

Jenny KnightLocal Guide · 636 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Customer service was wonderful... Prices and turn around are great! Such a wonderful place. Owner knows me by name.. lol

Ben Martin11 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch service. Excellent staff!

Chuck Moen7 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very good and experienced cleaners. Great people and location. Good prices.

Miracle HamiltonLocal Guide · 31 reviewsTotal number of Google reviews Miracle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and nice people in here

Annelisa Zander4 reviewsTotal number of Google reviews Annelisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hillsboro Dry Cleaners has done excellent work on several items for me, including button repairs, straps, patches on men’s pants, and hems. Every repair has been meticulous, professional, and long‑lasting, and I feel very confident bringing important items to them. Highly recommended for reliable alteration and repair work.

Noah de LeónLocal Guide · 64 reviewsTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best!!

Trisha BellLocal Guide · 18 reviewsTotal number of Google reviews Trisha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do excellent work and got makeup off of my white blazer!!

Roberta Calder2 reviewsTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rude!!! Wouldn’t answer my questions, wouldn’t look at the garment. Just shewed me out the door rudely.

Hillsboro Cleaners on Google Maps →

Business details

  • Address: 450 E Main St, Hillsboro, OR 97123
  • Phone: (503) 648-6133
  • Service area: Hillsboro, OR