Pet boarding service · Kenner, LA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%85+22.2Value 15%100+15.2Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★45 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Homeward Bound Services highly, praising its punctuality, fair pricing, and consistent communication through photo updates. Customers frequently note the provider's ability to manage complex medical needs, difficult temperaments, and various species with professionalism and reliability. The owner actively responds to nearly all feedback, addressing concerns directly. One low-star review criticized the handling of a last-minute emergency request, noting a perceived lack of flexibility and a dismissive tone during the initial phone interaction.
Google rating: 4.9 out of 5 from 45 reviews (98% five-star).
Reviews on this page: 45 Google reviews (44 with written comments, 6 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 16, 2026.
Service: Dog Walker serving Kenner, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Homeward Bound ServicesDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Homeward Bound Services: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Homeward Bound Services: 85/100 on this factor. Category median: 85.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Homeward Bound Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Homeward Bound Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
4.9of 5
5 stars4498%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
93%praise
Praise5493%
Complaints47%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1860%
Reasonable1240%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1628%
Would recommend1628%
Honesty & trust1526%
Speed & response59%
Quality & results35%
Price & value35%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Homeward Bound Services is an extremely professional pet service.”
“…le veterinary hospitals were around,and even some after care advice I would recommend every time !…”
“As a pet parent, it means the world to have someone who genuinely cares for your baby as if they were their own.”
“…me to take care of them, but to my surprise, they connected with her right away and love when she visits.…”
“Always did an excellent job with both of our elderly dogs.”
“The team has been dependable, trustworthy, reasonably priced, considerate, sensitive and deeply caring for our dog for many years, dating back to wh…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Homeward Bound Services for 6 kinds of job. Pick one to see what they paid and said.
Lauren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I truly cannot thank May at Homeward Bound enough for everything she has done for Luca and me over the past two weeks! Between pet sitting at my house and boarding, she has been such a blessing, especially with how hectic and unpredictable my schedule can be. Luca has also been dealing with some health issues…
Great priceDog boardingDog sitting (in-home)
Kyre’an2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My husky had to rush to the vet I was frantically searching for help I gave one call and I not only got a pet taxi but guidance on what good available veterinary hospitals were around,and even some after care advice I would recommend every time !!!!!
Great priceOther pet boarding
KianLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
May is the best pet sitter ever! I never have to worry that my babies are in good hands. I get real time updates and photos of them having a good time, and they are always in good spirits when I come home to them. Couldn’t make it through life without her care. Thank you!
Great priceOther pet sitting (in-home)Dog walkingCat sitting (in-home)
Nichole6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Highly recommend May and her Homeward Bound Services! She is amazing! We are always at ease when traveling, knowing that May is at home with our fur baby. We had an older disabled dog and a Frenchie - she was great with both and we never had any concerns.
Great priceOther pet sitting (in-home)Dog walkingDog sitting (in-home)
Lisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Homeward Bound Services is an extremely professional pet service. May was so delightful to our giant Schnauzer Eva and took extremely good care of her and was so caring to send us pictures while Eva was in her care. I will definitely use this service again!!!
Great priceDog walkingOther pet daycare
Miranda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
They take great care of chickens, too! Thanks for watching our girls, keeping them cool in the heat of summer, and bringing them special treats. Sent photo updates while we were away <3
I truly cannot thank May at Homeward Bound enough for everything she has done for Luca and me over the past two weeks! Between pet sitting at my house and boarding, she has been such a blessing, especially with how hectic and unpredictable my schedule can be. Luca has also been dealing with some health issues recently, and May has shown him so much love, patience, and extra attention during this time.
As a pet parent, it means the world to have someone who genuinely cares for your baby as if they were their own. She has been so understanding, flexible, and dependable, and I honestly don’t know what I would’ve done without her these past couple of weeks. Knowing Luca is safe, loved, and in such good hands has taken so much stress off my shoulders. I’m beyond grateful for May and the peace of mind she’s given me. I would recommend her a thousand times over! 🐾❤️
Price assessment: Great price
Services: Dog boarding, Dog sitting (in-home)
Kyre’an2 reviewsiTotal number of Google reviews Kyre’an has written across all businesses on Google Maps, not just this one.
My husky had to rush to the vet I was frantically searching for help I gave one call and I not only got a pet taxi but guidance on what good available veterinary hospitals were around,and even some after care advice I would recommend every time !!!!!
Price assessment: Great price
Services: Other pet boarding
Response from the owner · Edited 3 months ago
Thank you so much, Kyre’an — we’re so glad you contacted us for your pet taxi needs. We work hard to provide prompt pet taxi service, trusted vet recommendations, and clear after-care advice when you have to stretch every dollar. We truly appreciate your recommendation and look forward to serving any future needs for Nico.
Kian SmithLocal Guide · 13 reviewsiTotal number of Google reviews Kian has written across all businesses on Google Maps, not just this one.
May is the best pet sitter ever! I never have to worry that my babies are in good hands. I get real time updates and photos of them having a good time, and they are always in good spirits when I come home to them. Couldn’t make it through life without her care. Thank you!
Price assessment: Great price
Services: Other pet sitting (in-home), Dog walking, Cat sitting (in-home)
Response from the owner · 8 months ago
Thank you so much for your kind words and for trusting me with your babies. I’m thrilled the updates and photos give you peace of mind and that they’re happy and healthy when you come home. I look forward to caring for them again and appreciate you letting me be part of their lives.
Nichole Gray6 reviewsiTotal number of Google reviews Nichole has written across all businesses on Google Maps, not just this one.
Highly recommend May and her Homeward Bound Services! She is amazing! We are always at ease when traveling, knowing that May is at home with our fur baby. We had an older disabled dog and a Frenchie - she was great with both and we never had any concerns.
Price assessment: Great price
Services: Other pet sitting (in-home), Dog walking, Dog sitting (in-home)
Response from the owner · 11 months ago
Thank you for your wonderful review, Nichole! We're thrilled to hear that you feel at ease leaving your fur babies in May's care. It's great to know that she was able to provide excellent service for both your older dog and Frenchie. Your trust means the world to us, and we look forward to continuing to care for your pets in the future!
Lisa Buchhold3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Homeward Bound Services is an extremely professional pet service. May was so delightful to our giant Schnauzer Eva and took extremely good care of her and was so caring to send us pictures while Eva was in her care. I will definitely use this service again!!!
Price assessment: Great price
Services: Dog walking, Other pet daycare
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Lisa! We're thrilled to hear that May provided such loving care for Eva and that you appreciated the updates. Your satisfaction means a lot to us, and we look forward to serving you and Eva again in the future!
Miranda Atkinson1 reviewiTotal number of Google reviews Miranda has written across all businesses on Google Maps, not just this one.
They take great care of chickens, too! Thanks for watching our girls, keeping them cool in the heat of summer, and bringing them special treats. Sent photo updates while we were away <3
Price assessment: Reasonable price
Services: Other pet sitting (in-home)
Response from the owner · 11 months ago
We’re thrilled to hear that you were happy with the care we provided for your chickens! Keeping them healthy and happy is our top priority, and we’re glad you appreciated the photo updates. Thank you for trusting us with your girls, and we hope to see you again soon!
Michelle Bryant10 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
May with Homeward Bound Pet Sitting has been caring for my cats for over 3 years. This is the first pet care where my cats do not shun me or act upset when I return home. May is extremely attentive to play time, medication and cleanliness of home. I am very grateful to have May care for my fury people while we are away.
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Michelle! We're thrilled to hear that May has provided such attentive care for your cats and that they adjust so well during your time away. It's our goal to ensure pets feel loved and comfortable, and we're glad to know that May has been a great fit for your family. We appreciate your trust in our service and look forward to continuing to care for your fur babies!
Carly1 reviewiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
May with Homeward Bound is the best! Our dogs have difficult temperaments and I honestly couldn’t imagine a successful outcome with someone coming into our home to take care of them, but to my surprise, they connected with her right away and love when she visits. It’s such a relief to know they are happy and in such good hands when they are in May’s care. Highly recommend!!
Services: Other pet sitting (in-home)
Response from the owner · Edited 11 months ago
Thank you so much for your wonderful feedback, Carly! We're thrilled to hear that May was able to connect with your dogs and provide the care they need. It's great to know that you have peace of mind while she's looking after them. We appreciate your recommendation and look forward to continuing to support you and your fur babies!
Jessica Gautreaux3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
May is the best! She has taken care of our animals for over a decade! She's dependable and trustworthy! Adores all of the animals as her own! She even cared for our medically complicated cat in her geriatric years administering meds and breathing treeatments with expert care!
Price assessment: Great price
Services: Other pet boarding, Other pet sitting (in-home), Cat sitting (in-home)
Response from the owner · Edited 11 months ago
Thank you so much for your wonderful feedback, Jessica! We're thrilled to hear that May has provided such exceptional care for your animals over the years. Her dedication and expertise, especially with your medically complicated cat, truly exemplify her love for pets. We appreciate your trust in us and look forward to continuing to serve you and your fur babies!
Angela RoudezLocal Guide · 29 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Great dog lovers. My senior dog loves that they will come to her.
Response from the owner · Edited 11 months ago
Thank you for your kind words! We're delighted to hear that your senior dog feels comfortable with us. Our passion for dogs drives us to provide the best service possible. We look forward to more visits and giving your fur baby all the love she deserves!
