General contractor · Prescott Valley, AZ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%75+44Reliability 26%54+14.1Value 15%85+12.9Experts Score= 71Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 30 home remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.6★★★★★22 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers describe HRS Builders LLC as a general contractor handling diverse projects including home remodels, deck replacements, foundation repairs, and commercial renovations. Customers frequently cite clear communication, responsive scheduling, and quality craftsmanship as primary benefits. However, a recurring criticism in low-star reviews involves difficulty reaching the company, with callers reporting multiple attempts without receiving a return phone call.
Google rating: 4.6 out of 5 from 22 reviews (91% five-star).
Reviews on this page: 22 Google reviews (19 with written comments, 4 with photos).
Owner responses: the business replied to 27% of reviews.
Most recent review: August 20, 2026.
Service: Home Remodeling Contractor serving Prescott Valley, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
HRS Builders LLC.Home Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HRS Builders LLC.: 75/100 on this factor. Category median: 97.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HRS Builders LLC.: 54/100 on this factor. Category median: 96.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HRS Builders LLC.: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HRS Builders LLC.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.6of 5
5 stars2091%
4 stars00%
3 stars00%
2 stars00%
1 star29%
Praise vs complaints
Phrases our text analysis found in 19 written reviews
100%praise
Praise39100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price117%
Reasonable467%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results821%
Staff & attitude821%
Would recommend615%
Speed & response513%
Communication410%
Price & value410%
Honesty & trust410%
What customers talk about
We read 19 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were always on time, polite, more than courteous and accommodated us in every way possible - and last but not least their work is top notch!”
“I was able to work with a professional team that stayed on schedule and were respectful.”
“Would definitely recommend them to any one looking to have some work done.”
“Quality work, great communication and efficient execution.”
“The communication and scheduling throughout our project was outstanding.”
“Decided to have a privacy wall built and a neighbor suggested this company was THE company for a great job and at a fair price.”
“He has a great team of skilled guys with high work ethics , friendly and trustworthy.”
People customers mention
Hieu3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired HRS Builders LLC. for 3 kinds of job. Pick one to see what they paid and said.
Erik1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We’ve worked with HRS on one of their most recent projects and have witnessed firsthand the quality of their craftsmanship and the reliability of their crews. Honest, trustworthy hardworking people. Would definitely recommend them to any one looking to have some work done.
Debbie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team at HRS did a beautiful job on my home! What started out as a just a replacement of a dilapidated small deck turned into a complete overhaul of the entire home both inside and out.
My home is in the historic district and was in very poor condition when I purchased it with help needed for everything from…
Not sureDeck constructionRemodeling
ScottLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Communication and pricing were clear. Quality of work and materials were excellent. Honest and hardworking. Very happy with result
Deck constructionRemodeling
AllanLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I needed an attic ladder put in and this team did such an amazing job. Me and my family really are happy with the work they did and in the amount of time that it took to do. They are very responsive and always keep you informed of what is going on. I will continue to use this company.
Great priceGeneral constructionHome renovations
LLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
When a medical issue came up my famliy needed to make a life changing decision. The decision was to turn the garage into a studio apartment and laundry room. HRS Builders LLC made this decision into reality.
The Owner of the company worked with me to keep the cost down so we were able to afford it.
I was able to…
Reasonable priceGeneral construction
Alicia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a balcony replaced on my townhouse. It was old trex deck and heavy wood railing in need of repair and updating. Hieu upgraded my balcony with metal railing and fire safe trex deck. Hieu was very nice in keeping me updated along the way. Once started it moved along quickly. It turned out way better than…
We’ve worked with HRS on one of their most recent projects and have witnessed firsthand the quality of their craftsmanship and the reliability of their crews. Honest, trustworthy hardworking people. Would definitely recommend them to any one looking to have some work done.
Response from the owner · 2 months ago
Thank you so much! We appreciate you so much!
Debbie Beets7 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
The team at HRS did a beautiful job on my home! What started out as a just a replacement of a dilapidated small deck turned into a complete overhaul of the entire home both inside and out.
My home is in the historic district and was in very poor condition when I purchased it with help needed for everything from foundation to roof. All the walls were rebuilt and foam insulation was added throughout. Two new bathrooms were added and an original cove ceiling was completely rebuilt. All new floors, garage, and an additional giant deck added so now it feels like we are living in a treehouse❤️
I can’t thank the guys enough for the beautiful work they did! A special call out to Chad, Pat and Joe!
And the pictures don’t even do it justice!
Price assessment: Not sure
Services: Deck construction, Remodeling
Response from the owner · 3 months ago
Debbie, it was so much fun getting to work with you! Thank you for trusting us with your home, we appreciate it more than you know!
Sincerely,
The HRS Team
Brian Jones2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
My wife and I needed help fixing a flooding issue under one of the rooms built on a crawlspace in our house out in Williamson Valley. I got on the internet, called around to several contractors in the area, and HRS were the only ones who were not only interested in helping but did not hesitate. Some of the other businesses never even called us back...
HRS ended up not only helping us totally solve a daunting issue, but also re-wired part of the house due to rodent damage, re-landscaped the terrain around the house to redirect water away from the foundation, installed French drains, fixed access points to the crawlspace at various locations around the house, repaired damaged fencing, built concrete stairs to the front door with a new sidewalk, and re-roofed our shed with a metal roof. I might even be forgetting some things...oh yeah - and repaired some termite damage!
Bottom line - they saved us and were happy to do it when no one else was. The owner Hue, Chad the foreman, all the office people and every carpenter and laborer that works for them is outstanding. They were always on time, polite, more than courteous and accommodated us in every way possible - and last but not least their work is top notch! The communication and scheduling throughout our project was outstanding.
I cannot recommend them enough - I'd give 'em 20 stars if I could. They don't know it yet but we'll be calling them again here shortly for something else...
Bottom line - these folks will take care of you. If your looking for a home contractor then look no further than HRS Builders.
Price assessment: Reasonable price
Services: Basement remodeling, Deck construction, Remodeling, Service not listed
Response from the owner · 3 months ago
Thank you so much!
Scott LauerLocal Guide · 24 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I needed an attic ladder put in and this team did such an amazing job. Me and my family really are happy with the work they did and in the amount of time that it took to do. They are very responsive and always keep you informed of what is going on. I will continue to use this company.
Price assessment: Great price
Services: General construction, Home renovations
Response from the owner · 6 months ago
Thank you so much for the 5-star review! It was a pleasure working with you, and we’re glad you’re happy with how everything turned out. We’re here anytime you need us again.
L HeydenLocal Guide · 21 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
When a medical issue came up my famliy needed to make a life changing decision. The decision was to turn the garage into a studio apartment and laundry room. HRS Builders LLC made this decision into reality.
The Owner of the company worked with me to keep the cost down so we were able to afford it.
I was able to work with a professional team that stayed on schedule and were respectful. I am so happy with the results. I would not hesitate to use them again. The company is honest and hard working.
Believe me you can trust this company to provide honest service at a great outcome
Price assessment: Reasonable price
Services: General construction
Alicia Feeley6 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
I had a balcony replaced on my townhouse. It was old trex deck and heavy wood railing in need of repair and updating. Hieu upgraded my balcony with metal railing and fire safe trex deck. Hieu was very nice in keeping me updated along the way. Once started it moved along quickly. It turned out way better than expected! Great crew, respectful of my property and friendly. What a great experience!
Price assessment: Reasonable price
Services: Service not listed
Rudy Hernandez Jr6 reviewsiTotal number of Google reviews Rudy has written across all businesses on Google Maps, not just this one.
Hieu Snyder of HRS &Sons and his workers have been wonderful to work with in replacing several upper and lower balconies and decks for the Haisley Homestead Townhouses in Prescott. The balconies and decks were over 40 years old and were completing replaced in accordance with the new fire code for construction in a forest area. We will continue to work with Hieu in replacing other balconies and decks in our townhouse community. Thank you
Rudy Hernandez
Haisley HOA President
Price assessment: Reasonable price
Services: Service not listed
Ranley Sherfey6 reviewsiTotal number of Google reviews Ranley has written across all businesses on Google Maps, not just this one.
Love this company! We hired them for a remodel out at Stoneridge subdivision. They did such a great job. They were very conscientious about their work. Everything was done like their reputation depended on it. I have only praise and nothing negative to say. I would hire them again in a minute!
