Tax preparation · Pooler, GA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%54+13.1Value 14%82+11.6Replies to reviews 7%79+5.6Craft & service penalty98−0.2Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 125 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 21%
4.7★★★★★26 Google reviews
85%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate Jackson Hewitt Tax Service in Pooler, GA, 4.7 out of 5 based on 26 reviews, with the owner responding to 69% of them. Customers frequently describe the staff as knowledgeable, friendly, and thorough, noting that preparers explain tax processes clearly and complete returns quickly. The office atmosphere is often cited as professional and pleasant, leading many clients to plan their return for future tax seasons. However, low-star reviews criticize the service for prioritizing revenue over customer needs.
Google rating: 4.7 out of 5 from 26 reviews (85% five-star).
Reviews on this page: 26 Google reviews (15 with written comments).
Owner responses: the business replied to 69% of reviews.
Most recent review: April 4, 2026.
Service: Tax Preparation Service serving Pooler, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 69/100 on this factor. Category median: 91.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 54/100 on this factor. Category median: 87.C
54
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 79/100 on this factor. Category median: 59.B
79
Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
4.7of 5
5 stars2285%
4 stars28%
3 stars00%
2 stars14%
1 star14%
Praise vs complaints
Phrases our text analysis found in 15 written reviews
100%praise
Praise18100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
4topics
Staff & attitude844%
Quality & results422%
Speed & response422%
Communication211%
What customers talk about
We read 15 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brianna was extremely knowledgeable, attentive, and thorough.”
“I had a great experience working with my tax preparer.”
“I felt confident that my taxes were handled accurately and efficiently.”
“She answered all of my questions with clarity and made sure I understood every step of the process.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 1 kind of job. Pick one to see what they paid and said.
BBrianna9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience working with my tax preparer. Brianna was extremely knowledgeable, attentive, and thorough. She answered all of my questions with clarity and made sure I understood every step of the process. I felt confident that my taxes were handled accurately and efficiently.
Income tax return preparation
DDave7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Quick friendly professional service in a nice quiet setting atmosphere in the office I went to in Rincon Georgia. Mildred Brown was my preparer very professional and I enjoyed my visit. She explained everything in great detail and I will be back again next year.
SShavonLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I usually use JH every year but, this was my first year at this location. Tammy did an awesome job. Very thorough and sweet! Will definitely return thanks again!
NNiya2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
This location is very knowledgeable and friendly. I can see myself staying with this location to do my taxes for years to come. I love how they work as a team. Keep up the great work.
DDave2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Quickly completed my returns and I'm comp satisfied with the service I received.
AALLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This was my first experience doing my taxes in the US and I was uncertain about the process. The agent was professional and very knowledgeable and I might say,Ms Mincey is just awesome. I will definitely choose them next year.
I had a great experience working with my tax preparer. Brianna was extremely knowledgeable, attentive, and thorough. She answered all of my questions with clarity and made sure I understood every step of the process. I felt confident that my taxes were handled accurately and efficiently.
Services: Income tax return preparation
Response from the owner · 8 months ago
Thank you, Brianna, for recognizing the hard work and value of our team! Your review means so much to us. We’re thrilled that we could make your experience smooth and stress-free. ⭐️ Looking forward to seeing you next tax season! - Siloam, Jackson Hewitt Care Team
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Dave Logan7 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Quick friendly professional service in a nice quiet setting atmosphere in the office I went to in Rincon Georgia. Mildred Brown was my preparer very professional and I enjoyed my visit. She explained everything in great detail and I will be back again next year.
Response from the owner · 3 years ago
Hi Dave, we appreciate you taking the time to leave us a 5-star review! We are so excited to know that we could provide you with quick, friendly, professional service in a nice quiet setting. We look forward to working with you again in the future! - Ashley, Jackson Hewitt Care Team
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Shavon ScottLocal Guide · 15 reviewsiTotal number of Google reviews Shavon has written across all businesses on Google Maps, not just this one.
I usually use JH every year but, this was my first year at this location. Tammy did an awesome job. Very thorough and sweet! Will definitely return thanks again!
Response from the owner · 3 years ago
We're delighted to receive your feedback for the exceptional service of Tammy at your local office, thank you Shavon! 😍We are so happy to hear she provides such awesome, thorough, sweet care! If your friends or family need tax prep services, please send them our way! Our team loves referrals and will make sure they get the dedicated attention they deserve. We appreciate the kind review, and look forward to future visits with you! - Danielle, Jackson Hewitt Care Team
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Niya Bolden2 reviewsiTotal number of Google reviews Niya has written across all businesses on Google Maps, not just this one.
This location is very knowledgeable and friendly. I can see myself staying with this location to do my taxes for years to come. I love how they work as a team. Keep up the great work.
Response from the owner · 3 years ago
Thanks for choosing Jackson Hewitt for your tax needs this season, Niya! We are thrilled by your excellent feedback. Please refer us to your friends and family. Our Tax Pros love referrals! -Natasha, Jackson Hewitt Care Team
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James Short4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Hi James! We greatly appreciate you taking the time to leave your valuable review, it brightens our day to know that your Tax Pro, Miss Mincey provided you with helpful and great professional tax service. We look forward to your next visit and please let your family and friends know about your experience with us, we would love to serve them too! - Henry, Jackson Hewitt Care Team.
D
Dave Logan2 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Quickly completed my returns and I'm comp satisfied with the service I received.
Response from the owner · 4 years ago
Hi Dave! Thanks so much for leaving us a 5-star review and for choosing Jackson Hewitt this tax season! It brightens our day to hear how your local office was pleasant and fast! Thank you for sharing! 💙 Feel free to recommend us to your friends and family, as well. Our offices love referrals! Have a great day! — Madison, Jackson Hewitt Care Team
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ALLocal Guide · 24 reviewsiTotal number of Google reviews AL has written across all businesses on Google Maps, not just this one.
This was my first experience doing my taxes in the US and I was uncertain about the process. The agent was professional and very knowledgeable and I might say,Ms Mincey is just awesome. I will definitely choose them next year.
Response from the owner · 4 years ago
Hello, Allison, thank you for your great review! We're so glad that Mincey was able to provide you with such great tax care. If you have any friends or family in need of tax preparation, please consider sending them our way, we'd be happy to help! We look forward to seeing you again soon! - Dani, Jackson Hewitt Care Team
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Heather DavisLocal Guide · 53 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Our JH tax preparer was wonderful! Even though she was alone, with the phone ringing off the hook, and people walking in for their appointments, she STILL rocked our return like a BOSS!!!
Response from the owner · 4 years ago
Hello Heather!
Thank you for the great review of your tax pro, and how she rocked like a boss! We're so happy to hear that you enjoyed your visit, and encourage you to recommend your tax pro to others! Thanks for choosing Jackson Hewitt!
-Danielle, Jackson Hewitt Care Team
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Alex Litt13 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Jocelyn is fairly new but really helped me out on her return. She is patient and professional.
Response from the owner · 4 years ago
Hello there, MadHatter 420!
Thank you for the great review of Jocelyn's patient and professional care! We're so happy to hear that you enjoyed your visit, and encourage you to recommend your tax pro to others! Thanks for choosing Jackson Hewitt!
-Danielle, Jackson Hewitt Care Team
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Sasha TaylorLocal Guide · 60 reviewsiTotal number of Google reviews Sasha has written across all businesses on Google Maps, not just this one.
No good not a good tax service only thing they want is your money.
Response from the owner · 5 years ago
Hello Sasha,
Thank you for taking the time to leave feedback. We are so sorry to hear you did not have a good experience. If there is anything we can do to rectify this, please contact our client care dept. at 1-800-234-1040. - Stephanie, Jackson Hewitt Care Team
