iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 24 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★146 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for its fair pricing, transparent communication, and prompt availability, often noting that they received lower estimates and faster service than competitors. Services frequently mentioned include water heater installation and replacement, leak detection, and drain clearing, with reviewers highlighting the thoroughness of the work and the lack of hidden fees. The business maintains a perfect five-star rating across one hundred forty-six reviews, and the owner responds to ninety-nine percent of customer feedback, reinforcing a reputation for reliable and attentive service.
Google rating: 5.0 out of 5 from 146 reviews (99% five-star).
Reviews on this page: 146 Google reviews (141 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 26, 2026.
Service: Sump Pump Repair Service serving Round Rock, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Johnny Pipes PlumbingSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Johnny Pipes Plumbing: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Johnny Pipes Plumbing: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Johnny Pipes Plumbing: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Johnny Pipes Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Johnny Pipes Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
146 Google reviews we collected
5.0of 5
5 stars14599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
99%praise
Praise39499%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8221%
Staff & attitude7218%
Price & value7118%
Would recommend5815%
Quality & results5614%
Communication328%
Honesty & trust277%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Called them to fix a plumbing back up and they were able to arrive the same day.”
“Very nice to know there are still good, reputable honest people out there!”
“Great communication (he fields my many questions), great price, great work.”
“Johnny Pipes Plumbing has earned my trust and will definitely be my go-to for any future plumbing needs.”
“Cannot recommend him highly enough, this seems to be one of those rare times where a contractor is everything you are hoping to get”
“Johnny is personable and does a thorough and excellent job.”
“The Johnny Pipes team kept me informed every step of the way as to what they were doing as well!”
“It is rare to find that level of honesty in the industry.”
People customers mention
Austin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Johnny Pipes Plumbing for 8 kinds of job. Pick one to see what they paid and said.
JJohanna13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this company!! Honest to the core. Called them to fix a plumbing back up and they were able to arrive the same day. The water had drained on its own. Stoppage pushed through on its own. They checked every bathroom, cleaned out all the pea traps and ran water in all the sinks and showers.…
RRobertLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
By far one of my favorite contractor experience. Johnny is personable and does a thorough and excellent job. Brought him out after a less than great experience with another contractor who couldn't/wouldn't complete the original job. Will be continuing to work with Johnny going forward.
Reasonable price
MMatthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
John has helped me out twice over the last couple years. Great communication (he fields my many questions), great price, great work.
LLinda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Johnny is the Best Plumber around! He is very good at what he does...excellent!!
JJasonLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Wow! I had a shower cartridge that was stuck. Other people told me there was no hope and that I would have to cut open the wall and cut out the whole assembly, but Johnny Pipes Plumbing came in and was able to remove and replace it without making it a big ordeal as others told me it would be. The Johnny Pipes team…
OOanaLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Responsive, personable and fair pricing. Will continue to recommend my future real estate clients needing a plumber to Johnny Pipes l! Thanks again
I highly recommend this company!! Honest to the core. Called them to fix a plumbing back up and they were able to arrive the same day. The water had drained on its own. Stoppage pushed through on its own. They checked every bathroom, cleaned out all the pea traps and ran water in all the sinks and showers. Everything was draining.
There was no charge at all!! I’m amazed. I didn’t think there were any companies left like that!! Very nice to know there are still good, reputable honest people out there!!
Please use their services and keep them in business!!
R
Robert JohnsonLocal Guide · 12 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
By far one of my favorite contractor experience. Johnny is personable and does a thorough and excellent job. Brought him out after a less than great experience with another contractor who couldn't/wouldn't complete the original job. Will be continuing to work with Johnny going forward.
Price assessment: Reasonable price
M
Matthew Martin3 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Wow! I had a shower cartridge that was stuck. Other people told me there was no hope and that I would have to cut open the wall and cut out the whole assembly, but Johnny Pipes Plumbing came in and was able to remove and replace it without making it a big ordeal as others told me it would be. The Johnny Pipes team kept me informed every step of the way as to what they were doing as well! Super knowledgable and personable, and should I ever need plumbing services again, they would be my first call!
Response from the owner · 5 months ago
lol that was one for our record books too my friend everybody learns new tricks thank you so much for taking the time to leave us a review
O
Oana AvelingLocal Guide · 50 reviewsiTotal number of Google reviews Oana has written across all businesses on Google Maps, not just this one.
I recently received quotes for replacing a gas control valve on my water heater. After hearing from a few local companies, I decided to go with Johnny Pipes Plumbing because they offered a very fair price and provide free estimates.
From the start, John’s communication was excellent—he responded super fast every time I had a question. When he arrived, he didn't just rush into a costly replacement. He took the time to patiently try relighting the pilot light several times and actually managed to fix the issue right then and there.
It is rare to find that level of honesty in the industry. Johnny Pipes Plumbing has earned my trust and will definitely be my go-to for any future plumbing needs. Highly recommended!
Response from the owner · 5 months ago
hey frank that was very kind of you to leave this review. We pride ourselves on being honorable plumbers.
J
John H Jackson1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Best quote out of the 4 or 5 that I got. Next best was over double. Others were 4x the cost. I am super happy with the work. I had a laundry box installed in a condo kitchen during a remodel. Jon and his helper were great to do business with. Thank you.
Response from the owner · 5 months ago
thank you so much, Jon for the great review
H
Hieu HoLocal Guide · 16 reviewsiTotal number of Google reviews Hieu has written across all businesses on Google Maps, not just this one.
Replaced a new water heater in the attic. Clear communication, get the job done very quick. There was not many options to fit the new water heater in the attic but Johnny went extra miles to do the research, check with multiple vendors to find the best fit. Super happy with the service
Response from the owner · 5 months ago
Sir, that was a pleasure to help you out with your water heater. We always love a good challenge.
G
Gerard Kuntz11 reviewsiTotal number of Google reviews Gerard has written across all businesses on Google Maps, not just this one.
Jon @ Johnny Pipes was great with explaining on the phone the process with converting my tanked water heater to a tankless water heater. It was installed quickly. The energy savings are amazing and the install price was very reasonable. The install was very professional and i highly recommend his services! Thanks again.
Response from the owner · 7 months ago
Thank you, Mr. Kuntz. It was a fun project working on your water heater conversion.
