Pest control service · Lakewood, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%92+13Replies to reviews 7%81+5.7Craft & service penalty79−2.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#337 of 419 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★577 Google reviews · 20 photos
91%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$246typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Kilter Termite and Pest Control in Lakewood, CA, report a 4.8/5 rating from 577 reviews, with the owner responding to 80% of feedback. Positive comments frequently highlight punctual arrival, thorough inspections covering interiors and exteriors, professional communication, and effective termite or mosquito treatments. However, a subset of low-star reviews cites recurring issues with scheduling mix-ups, unreturned calls, and allegations of property damage or incomplete work during service visits.
Google rating: 4.8 out of 5 from 577 reviews (91% five-star).
Reviews on this page: 577 Google reviews (373 with written comments, 3 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 28, 2026.
Service: Wildlife serving Lakewood, California.
Data from Google, last updated November 3, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Kilter Termite and Pest Control: 79/100 on this factor. Category median: 92.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Kilter Termite and Pest Control: 74/100 on this factor. Category median: 90.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Kilter Termite and Pest Control: 79/100 on this factor. Category median: 97.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Kilter Termite and Pest Control: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Kilter Termite and Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Kilter Termite and Pest Control: 81/100 on this factor. Category median: 87.A
81
Bar = this company · dark tick = category median.
Star ratings
577 Google reviews we collected
4.8of 5
5 stars52391%
4 stars214%
3 stars71%
2 stars41%
1 star224%
Praise vs complaints
Phrases our text analysis found in 373 written reviews
97%praise
Praise56297%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2520%
Reasonable7965%
Overpriced54%
Not sure1311%
$246+122% vs typical wildlife removal services
Middle half of what 79 customers paid ($111–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19133%
Quality & results15827%
Speed & response10318%
Communication478%
Would recommend356%
Price & value275%
Honesty & trust203%
What customers talk about
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both super friendly, knowledgeable, and very thorough both inside and outside.”
“Great service, explained the process, did a thorough termite inspection and were professional.”
“I called the other day related to the poor service that we had!”
“Kilter termite has done several treatments for usalways timely and effective”
“Arrived LATE.”
“Very detailed with inspection, explained what he serviced, very friendly, easy to talk to.”
“I would recommend both Kilter AND Edgardo especially!”
“” I will gladly pay more to use someone else, do yourself a favor and avoid this company.”
“Easy to make an appointment and they showed up within reasonable time.”
“Kilter is on the pricey side but they did come out the next week and did the spot treatments that I asked for and said they would follow up to make su…”
“We wouldn’t hesitate to recommend Kilter to anyone looking for reliable pest control, and Cory in particular did an outstanding job.”
People customers mention
Sue8 reviews
Josh7 reviews
Anthony4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Kilter Termite and Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Judy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Chris and his assistant were the technicians assigned to do today’s termite inspection. They were both super friendly, knowledgeable, and very thorough both inside and outside. I would like to request that they return again next year.
Paid $200+Not sureHome inspection
Taunya5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gavin came to our house and did the full inspection. I have used Kilters for many years and this is the second time we have had Gavin as our inspector. He is very professional and thorough. Really enjoys his job and really does the extra mile on doing the inspection. I always wanna have him for my yearly inspection!…
Paid $200+Reasonable priceHome inspection
Lisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eric does a fantastic job and pay attention to every detail when he does the service always very polite, helpful, and knowledgeable about any questions I may have
Val4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Arrived at nine this morning and just completed termite killing all around my house, subterranean and roof attic excellent
Paid $200+Reasonable priceTermite extermination
Marci9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The technician was very thorough and professional, as well as being friendly. He did a good job!
Paid $100–120Reasonable priceRodent extermination
Al1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Chris was great at figuring out what was needed to do the job of installing a hatch door to the underside of the house and was able to do it all quickly and added a splendid fix to our house. Much thanks! -Al Holter
Chris and his assistant were the technicians assigned to do today’s termite inspection. They were both super friendly, knowledgeable, and very thorough both inside and outside. I would like to request that they return again next year.
Price assessment: Not sure
Price: $200+
Services: Home inspection
Pest type: Termites
Response from the owner · 2 years ago
Thank you, Judy! We appreciate your kind words about Joshua's thoroughness and respectfulness during your annual termite inspections. It's great to hear that our service has met your needs so well!
Sherie Rios1 reviewiTotal number of Google reviews Sherie has written across all businesses on Google Maps, not just this one.
Sherie, Thank you so much for the 5 star review. Our Orange County termite control team will be thrilled to hear about your feedback. Let us know if you need anything at all - Kilter Termite & Pest Control
Keith Marinics2 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Keith, Thank you for the 5 star review. Our Termite Control team will be thrilled. If you need anything at all, please let us know. Thank you. Kilter Termite & Pest Control
Raquel Otis-Nourbakhsh4 reviewsiTotal number of Google reviews Raquel has written across all businesses on Google Maps, not just this one.
If I could give Kilter and Andrew 10 stars I would. Great service, explained the process, did a thorough termite inspection and were professional. I will definitely be using them for all our pest control needs.
Services: Termite inspection
Response from the owner · a month ago
Raquel, Thank you so much for the 5 star review. Andrew & our whole Long Beach termite control team will be thrilled. Please let us know if you need anything at all. Kilter Termite & Pest Control
Taunya Specht5 reviewsiTotal number of Google reviews Taunya has written across all businesses on Google Maps, not just this one.
Gavin came to our house and did the full inspection. I have used Kilters for many years and this is the second time we have had Gavin as our inspector. He is very professional and thorough. Really enjoys his job and really does the extra mile on doing the inspection. I always wanna have him for my yearly inspection! I can’t say enough, good things about him. I pay the yearly payment and it’s well worth it!
Price assessment: Reasonable price
Price: $200+
Services: Home inspection
Pest type: Termites
Response from the owner · a month ago
Taunya, Thank you so much for the 5 star review. Gavin & our whole San Diego termite control team will be thrilled. Please let us know if you need anything at all. Kilter Termite & Pest Control
Kathie Eszlinger3 reviewsiTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
Kathie, Thank you so much for the 5 star review. Our whole Long Beach termite control team will be thrilled. Please let us know if you need anything at all. Kilter Termite & Pest Control
Lisa Pigeon11 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Lisa, Thank you so much for the 5 star review. Eric & our whole San Diego pest control and termite control team will be thrilled. Please let us know if you need anything at all. Kilter Termite & Pest Control
Lewis Sorsby JrLocal Guide · 38 reviewsiTotal number of Google reviews Lewis has written across all businesses on Google Maps, not just this one.
Rigo was awesome! Very thorough and personable. Appreciate him and his work.
Would highly recommend Kilter.
Pest type: Termites
Response from the owner · a month ago
Lewis, Thank you so much for the 5 star review. Rigo & our whole Long Beach termite control team will be thrilled. Please let us know if you need anything at all. Kilter Termite & Pest Control
Leslie Chapman3 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Leslie, Thank you so much for the 5 star review. Our Long Beach termite control team will be thrilled. Call us if you need anything at all. Kilter Termite & Pest Control
Lisa Mckendall2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Eric does a fantastic job and pay attention to every detail when he does the service always very polite, helpful, and knowledgeable about any questions I may have
Lisa, Thank you so much for the 5 star review. Our Temecula pest control control team will be thrilled. Call us if you need anything at all. Kilter Termite & Pest Control
