iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%93+24.3Value 15%83+12.6Craft & service penalty96−0.4Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 23 outdoor living servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★24 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Legacy Crafters Custom Decks & Outdoor Spaces at a glance
Customers consistently praise the company for its attention to detail, quality craftsmanship, and ability to meet deadlines and budgets. Reviewers highlight the owner's clear communication, willingness to present multiple design options, and responsiveness during the planning and construction phases. The team is noted for handling various projects, including composite deck installations, pergolas, patios, and outdoor living spaces, with professionalism and thoroughness.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (24 with written comments, 11 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: June 30, 2026.
Service: Outdoor Living Service serving Killeen, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other outdoor living services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
This companyOutdoor Living Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Legacy Crafters Custom Decks & Outdoor Spaces: 94/100 on this factor. Category median: 88.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Legacy Crafters Custom Decks & Outdoor Spaces: 93/100 on this factor. Category median: 83.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Legacy Crafters Custom Decks & Outdoor Spaces: 96/100 on this factor. Category median: 94.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Legacy Crafters Custom Decks & Outdoor Spaces: 83/100 on this factor. Category median: 96.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Legacy Crafters Custom Decks & Outdoor Spaces: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
100%praise
Praise42100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1638%
Would recommend921%
Staff & attitude614%
Communication512%
Speed & response410%
Price & value12%
Honesty & trust12%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The finished deck exceeded our expectations, and we know we'll enjoy it for many years to come.”
“We highly recommend Mike and his team to anyone looking for a beautiful, well built deck.”
“As a professional, he shared any obstacles he might have foreseen beforehand throughout the process.”
“He listened to our needs and wants and put together a great plan to check all of our boxs.”
“On time and on budget, even found ways to improve the plan I had to make it better looking than I imagined.”
“I was extremely satisfied with the cost, quality of work and character of Mike and his team!”
“Mike was very honest about what all needed to be done to ensure we had great end results.”
People customers mention
Mike9 reviews
Trex3 reviews
Mark3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Legacy Crafters Custom Decks & Outdoor Spaces for 3 kinds of job. Pick one to see what they paid and said.
Phillip2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We couldn't be happier with our new Trex deck! Mike took the time to walk us through multiple design options and helped us choose the one that best fit our needs and budget. The finished deck exceeded our expectations, and we know we'll enjoy it for many years to come. We know the peace of mind that comes from…
SteveLocal Guide · 707 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Mike was easy to work with in the planning stage. He bid the project several ways so that we could afford the deck we wanted. During the building stage his crew did outstanding work and were a pleasure to be around while they worked. The end result was perfect with an amazing attention to detail, is a pleasure to…
RobbieLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Have to say , Mike (owner) and his crew were top notch. Mike helped see our vision and bring it to life. He listened to our needs and wants and put together a great plan to check all of our boxs. We couldn't be happier with the end result. Absolutly beautifull!
Nathan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I was extremely satisfied with the cost, quality of work and character of Mike and his team! I highly recommend Legacy Crafters. Great job!!
Vicki3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We could not have found a better company for the job! The classically chic design and meticulous craftsmanship of our well built TimberTech deck by Mike and his team are second to none. Thanks, Mike!
Penny3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My husband and I knew that we needed to replace our pre-existing deck with one that would be low maintenance each year. We were able to plan with Mike and go through the pros and cons of every aspect of our vision. As a professional, he shared any obstacles he might have foreseen beforehand throughout the…
We couldn't be happier with our new Trex deck! Mike took the time to walk us through multiple design options and helped us choose the one that best fit our needs and budget. The finished deck exceeded our expectations, and we know we'll enjoy it for many years to come. We know the peace of mind that comes from quality craftsmanship and materials that will last. We highly recommend Mike and his team to anyone looking for a beautiful, well built deck. Thanks again!
Steve BucheleLocal Guide · 707 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Mike was easy to work with in the planning stage. He bid the project several ways so that we could afford the deck we wanted. During the building stage his crew did outstanding work and were a pleasure to be around while they worked. The end result was perfect with an amazing attention to detail, is a pleasure to use, and really added value to our home. We wish we hadn't waited so long!
Robbie CaywoodLocal Guide · 20 reviewsiTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Have to say , Mike (owner) and his crew were top notch. Mike helped see our vision and bring it to life. He listened to our needs and wants and put together a great plan to check all of our boxs. We couldn't be happier with the end result. Absolutly beautifull!
Response from the owner · 10 months ago
Robbie, thanks for the kinds day.
Nathan Dowd12 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
We could not have found a better company for the job! The classically chic design and meticulous craftsmanship of our well built TimberTech deck by Mike and his team are second to none. Thanks, Mike!
Penny Seiler3 reviewsiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
My husband and I knew that we needed to replace our pre-existing deck with one that would be low maintenance each year. We were able to plan with Mike and go through the pros and cons of every aspect of our vision. As a professional, he shared any obstacles he might have foreseen beforehand throughout the process.
Another thing that we really appreciated and had not thought much about prior to construction was that the same workers showed up each day at the same time. We learned their names and a bit about their families which gave us confidence. We even watched the Solar Eclipse with one of them as he was completely our deck in April of 2024
Response from the owner · a year ago
Thank you Penny for the very nice review. 🙂
Samuel DyerLocal Guide · 13 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
We recently hired Legacy Crafters to replace the deck on our house. They were the perfect choice for our project. Mike (the owner) was great at listening to our thoughts and ideas, as well as, injecting his own ideas and experience into the process of planning our new deck. He was patient with all our questions and even took us to look at some of his completed projects. Mark (the carpenter) worked diligently to implement the final design and was so pleasant to have working on this project. He was also patient with any questions or concerns we might have as the project progressed. We would highly recommend them for your deck project and would not hesitate to have them do work for us again.
Elmer Judy Sargent5 reviewsiTotal number of Google reviews Elmer has written across all businesses on Google Maps, not just this one.
Mike and Mark of Legacy Crafters are the go to people if you need a deck built or in our case, rebuilt. They tore apart our old cedar deck and ended up strengthening the framing before we had them install a complete 21x30 deck with composite by Timbertech in coconut husk color. They even hauled away the old decking material. These guys are fantastic and we couldn’t be more pleased. They are perfectionists and our deck is gorgeous. Both of them are very personable and they made the whole build a very enjoyable experience. They are very professional and we highly recommend them.
Response from the owner · a year ago
Thank you for your wonderful review, Elmer and Judy. We're thrilled to hear that Legacy Crafters exceeded your expectations with your deck rebuild. Your appreciation for their professionalism and attention to detail means a lot to us. Enjoy your beautiful new deck!
Logan Beene5 reviewsiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
I cannot thank Mike enough for being willing to come to check out a smaller job for us. We had a small pergola ready to fall down. Mike was able come up with options for us for a replacement. Mark did a tremendous job creating a new gateway that is crafted beautifully! We have already have neighbors taking notice of the work done. Mark was on time and very thorough and communicative throughout the process. I highly recommend Legacy Crafters!
