iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 59 facial servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
5.0★★★★★94 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Megan Skin Care & Beauty five out of five stars based on ninety-four reviews, with the owner responding to seventy-four percent of comments. Clients frequently cite eyebrow threading, lash lifts, and custom facials as primary services, highlighting the clean, calming atmosphere and personalized attention to detail. Recurring themes include flexible scheduling, clear communication, and reasonable pricing compared to larger corporate competitors. No common criticisms appear in the provided excerpts, as all reviews express satisfaction with the professional care and results.
Google rating: 5.0 out of 5 from 94 reviews (100% five-star).
Reviews on this page: 94 Google reviews (89 with written comments, 8 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 28, 2026.
Service: Facial Service serving Palo Alto, California.
Data from Google, last updated October 29, 2026.
Score profile vs other facial services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Megan Skin Care & BeautyFacial Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Megan Skin Care & Beauty: 100/100 on this factor. Category median: 93.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Megan Skin Care & Beauty: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Megan Skin Care & Beauty: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Megan Skin Care & Beauty: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
5.0of 5
5 stars94100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
99%praise
Praise13899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1059%
Reasonable741%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4230%
Would recommend4029%
Quality & results3726%
Honesty & trust107%
Communication64%
Speed & response32%
Price & value21%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is incredibly kind, professional, and always makes sure I leave happy with my results.”
“I’ve been going to Megan for my eyebrows for over a year now, and I couldn’t recommend her enough!”
“I recently had the most relaxing facial massage, and I can't recommend it enough!”
“She pays close attention to detail and truly cares about her clients.”
“I’m so grateful to have found someone I can trust with my eyebrows.”
“Everything was clean and she listened to all my needs.”
“I could immediately feel and see the difference in my skin — smoother, more hydrated, and with a healthy glow.”
“She recommended the custom facial, which was very reasonably priced, so I was pleasantly surprised when it included every premium option like hydrader…”
People customers mention
Skincare5 reviews
Park3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Megan Skin Care & Beauty for 1 kind of job. Pick one to see what they paid and said.
MMicaela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★
I’ve been going to Megan for my eyebrows for over a year now, and I couldn’t recommend her enough! She is incredibly kind, professional, and always makes sure I leave happy with my results. She pays close attention to detail and truly cares about her clients. One thing I appreciate most is how flexible and…
Reasonable price
LLara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Megan is amazing and did what 2 dermatologists couldn’t. I had an ugly bump above my eye that a dermatologist removed and it left a larger, permanent scar. Two more bumps appeared and my new dermatologist said they were too difficult to remove. Megan removed both, and a week later my skin is completely healed. She…
Great priceSkin treatmentsService not listed
HHayden1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had the best experience with Megan! She did my eyebrows and lashes, and I couldn't be happier with how they turned out. Was an amazing experience, I would highly recommend to anyone in the area!
AAmanda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love love love the results thank you so much. I cannot wait for my next service when I’m in town next.
Great priceSkin treatments
Sshawn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a wonderful experience! She is incredibly friendly, caring, and professional, and she truly takes the time to understand your skin’s needs. The space is clean, peaceful, and welcoming, making the entire experience feel relaxing and comfortable. I’m very happy with the care I received and highly recommend…
Great priceSkin treatments
Pphoebe8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Megan is exceptional!!! I am sad I didn’t find her sooner. Best facial, eyelash perm, and eyebrow thread service I’ve received. Her office is private and inviting. Everything was clean and she listened to all my needs. Thank you Megan!!!
I’ve been going to Megan for my eyebrows for over a year now, and I couldn’t recommend her enough! She is incredibly kind, professional, and always makes sure I leave happy with my results. She pays close attention to detail and truly cares about her clients. One thing I appreciate most is how flexible and accommodating she is with scheduling, always doing her best to fit me in. She makes every appointment such a comfortable and welcoming experience. I’m so grateful to have found someone I can trust with my eyebrows. Highly recommend Megan Skin Care & Beauty!
Price assessment: Reasonable price
L
Lara2 reviewsiTotal number of Google reviews Lara has written across all businesses on Google Maps, not just this one.
Megan is amazing and did what 2 dermatologists couldn’t. I had an ugly bump above my eye that a dermatologist removed and it left a larger, permanent scar. Two more bumps appeared and my new dermatologist said they were too difficult to remove. Megan removed both, and a week later my skin is completely healed. She is a true professional and I’m so glad I found her. Her custom facials are the best — she does microdermabrasion, red light therapy, microneedling and more in one session. This would be prohibitively $$$$ anywhere else. It is a bargain and she really takes care of you. I’ve also gotten my lashes lifted and tinted which saves me from ever wearing mascara and looks great. Megan is a treasure!
Price assessment: Great price
Services: Skin treatments, Service not listed
H
Hayden Fry1 reviewiTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
I had the best experience with Megan! She did my eyebrows and lashes, and I couldn't be happier with how they turned out. Was an amazing experience, I would highly recommend to anyone in the area!
A
Amanda2 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I had such a wonderful experience! She is incredibly friendly, caring, and professional, and she truly takes the time to understand your skin’s needs. The space is clean, peaceful, and welcoming, making the entire experience feel relaxing and comfortable. I’m very happy with the care I received and highly recommend her to anyone looking for personalized, high-quality skincare!
Price assessment: Great price
Services: Skin treatments
P
phoebe murphy8 reviewsiTotal number of Google reviews phoebe has written across all businesses on Google Maps, not just this one.
Megan is exceptional!!! I am sad I didn’t find her sooner. Best facial, eyelash perm, and eyebrow thread service I’ve received. Her office is private and inviting. Everything was clean and she listened to all my needs. Thank you Megan!!!
Response from the owner · a month ago
Aw, you’re so sweet
Thanks Phoebe! Looking forward to seeing you soon
Y
Yasaman Norouzi5 reviewsiTotal number of Google reviews Yasaman has written across all businesses on Google Maps, not just this one.
Loved my experience here! I got a facial, brow lift, and lash lift, and everything turned out amazing! The whole experience was so relaxing, and Megan was super sweet and professional! Definitely coming back! 🥰✨
Response from the owner · a month ago
Thank you Yasi! It was so nice meeting you!
C
Carol CunninghamLocal Guide · 13 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
I had a wonderful treatment with Megan recently! She recommended the custom facial, which was very reasonably priced, so I was pleasantly surprised when it included every premium option like hydradermabrasion, red light therapy, cryo-heat, etc. The massage was also nice and it was a really relaxing and lovely experience so I would highly recommend her services!
Price assessment: Reasonable price
Services: Skin treatments
Response from the owner · a month ago
Thanks Carol!
E
Eloise Thompson2 reviewsiTotal number of Google reviews Eloise has written across all businesses on Google Maps, not just this one.
Megan was amazing. She threaded my eyebrows and did a lash lift and tint. Both services were very well done and I felt great after. The salon itself is very clean and a calming ambience. Overall, would definitely recommend!!
Response from the owner · a month ago
Thank you so much!
S
Suzanne Klahr1 reviewiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
