Mitten Dog Company

Pet boarding service · Lansing, MI · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%87+22.7Value 15%100+15.2Momentum penalty72−2.8Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 64 pet boarding facilitiesPosition by Experts Score among all companies we track in this category. · better than 68%
4.9 ★★★★★ 125 Google reviews · 24 photos
98%five-star reviews
4.71★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Sep 2026latest review

Mitten Dog Company at a glance

Google reviewers rate Mitten Dog Company 4.9 out of 5 based on 125 reviews. Customers frequently praise the facility's cleanliness, spacious play areas, and flexible pricing for boarding and daycare services. Recurring themes include proactive communication through photo updates, accommodating last-minute scheduling changes, and careful matching of dogs into appropriate social groups. One low-star review criticized perceived rudeness during a difficult boarding situation, while another noted dogs returning home frightened.

  • Google rating: 4.9 out of 5 from 125 reviews (98% five-star).
  • Reviews on this page: 125 Google reviews (110 with written comments, 29 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: September 10, 2026.
  • Service: Pet Boarding Facility serving Lansing, Michigan.

Data from Google, last updated October 26, 2026.

Score profile vs other pet boarding facilities

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

Satisfaction92Reliability87Craft & service–Value100Momentum72Replies to reviews–Satisfaction: 92 (median 86)Reliability: 87 (median 78)Value: 100 (median 96)Momentum: 72 (median 100)
Mitten Dog CompanyPet Boarding Facilities median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mitten Dog Company: 92/100 on this factor. Category median: 86.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mitten Dog Company: 87/100 on this factor. Category median: 78.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mitten Dog Company: 100/100 on this factor. Category median: 96.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mitten Dog Company: 72/100 on this factor. Category median: 100.B
72
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 42.–
–

Bar = this company · dark tick = category median.

Star ratings

125 Google reviews we collected

  • 5 stars12398%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 110 written reviews

  • Praise10395%
  • Complaints55%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price667%
  • Reasonable333%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4542%
  • Would recommend3331%
  • Honesty & trust1110%
  • Speed & response76%
  • Quality & results66%
  • Communication33%
  • Price & value33%

What customers talk about

We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We had a family emergency recently and they were kind enough to work with us on some last minute back and forth arrangements for boarding.”
  • “I highly recommend this boarding facility and we will be repeat customers!”
    “I definitely would not recommend this place to anybody.”
  • “We are so thankful to have found a place we can really trust and where our boys love to go!”
  • “When a small issue did arise, they reached out to us and made it right immediately.”
  • “My wife and i love being our dog here they do a great job.”
  • “They are great at communicating and when my dog got sick while I was out of town, they took great care of him and kept me updated every step of the way.”
  • “Lastly, they are much more of a reasonable cost compared to other companies in the area.”

People customers mention

  • Gabe 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Mitten Dog Company for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are so happy to have found this place! Truly the best people. Very thoughtful care and communication. Our boy loves it here!

Great priceDog boarding
Jakob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So wonderful to our dog! It is easy to see how much they love and care for the animals here. Such a blessing for us!

Dog boarding
LindseyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They take such good care of our dog! They keep us posted with photos and status updates with how our dog is doing and really care about her. It’s so obvious the love the staff has for the animals there. A life saver for us when it came to boarding our dog.

Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a 10 day vacation planned and my original boarding facility didn’t end up working out about 5 days before I was supposed to leave. I reached out to this facility and they were so accommodating to my situation. Gabe took the time to get to know my dog and make him comfortable before his stay. I received…

Dog boarding
Celeste2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve been brining our dog since they opened. They have always taken great care of our pup! Love this place and their staff! 5+ stars, highly recommend!

Great priceDog boarding
Penny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have Not boarded LILO ever! I was So impressed with how well kept this facility was and how much time LILO got out of the kennel to run and play ! She absolutely loves it !

Great priceDog boarding

Photos

Customer reviews

4.9 ★★★★★ 125 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
JodiLocal Guide · 12 reviewsTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dogs came home from this place scared of everything!

  • Price assessment: Reasonable price
  • Services: Dog daycare
Response from the owner · 3 weeks ago

You’re not a customer and have never brought your dogs to our facility.

brittany simmons2 reviewsTotal number of Google reviews brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are so happy to have found this place! Truly the best people. Very thoughtful care and communication. Our boy loves it here!

  • Price assessment: Great price
  • Services: Dog boarding
Jakob Baarck8 reviewsTotal number of Google reviews Jakob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So wonderful to our dog! It is easy to see how much they love and care for the animals here. Such a blessing for us!

  • Services: Dog boarding
Lindsey MeadLocal Guide · 19 reviewsTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They take such good care of our dog! They keep us posted with photos and status updates with how our dog is doing and really care about her. It’s so obvious the love the staff has for the animals there. A life saver for us when it came to boarding our dog.

Kelsey2 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a 10 day vacation planned and my original boarding facility didn’t end up working out about 5 days before I was supposed to leave. I reached out to this facility and they were so accommodating to my situation. Gabe took the time to get to know my dog and make him comfortable before his stay. I received multiple pictures/updates of my dog while I was away, without even having to ask. The facility is super clean and the check in/out process was easy. We will 100% be back 😊

  • Services: Dog boarding
Celeste Davison2 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been brining our dog since they opened. They have always taken great care of our pup! Love this place and their staff! 5+ stars, highly recommend!

  • Price assessment: Great price
  • Services: Dog boarding
Penny Russell4 reviewsTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have Not boarded LILO ever! I was So impressed with how well kept this facility was and how much time LILO got out of the kennel to run and play ! She absolutely loves it !

  • Price assessment: Great price
  • Services: Dog boarding
Corrie Smith3 reviewsTotal number of Google reviews Corrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog LOVES going here and forgets all about me as soon as we pull up to the building. We have used them for daycare and boarding. They are great at communicating and when my dog got sick while I was out of town, they took great care of him and kept me updated every step of the way. He did not need vet care, thankfully, but I know he would have been taken care of in that case. You can tell this business is run by dog lovers!

Pamela StJohnLocal Guide · 64 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone who works here is friendly and helpful. I am so happy to have found a safe and happy place for my furry "kids"!

  • Services: Dog boarding, Dog daycare
Andrew RootLocal Guide · 26 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our pit puppy Wally goes here once a week for a full day, and we are incredibly happy with the staff and environment. Plus Wally LOVES it. We had a family emergency recently and they were kind enough to work with us on some last minute back and forth arrangements for boarding. So far they are above and beyond any expectations.

  • Price assessment: Great price
  • Services: Dog boarding, Dog daycare

Mitten Dog Company on Google Maps →

Business details