annie curry4 reviewsTotal number of Google reviews annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery reliable. They have take care of my car. Very satisfied. Annie curry
Modern Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%27+1.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 148 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 214 Google reviews · 16 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Modern Service at a glance
Google reviewers rate Modern Service highly, consistently highlighting the shop's honesty, friendly communication, and reasonable pricing for services ranging from routine maintenance to complex engine repairs. Customers frequently note that the staff avoids unnecessary upselling and provides clear explanations of vehicle needs. The only recurring criticism found in the low-star excerpts concerns pricing, with one reviewer stating that costs were too high for the work received.
- Google rating: 5.0 out of 5 from 214 reviews (97% five-star).
- Reviews on this page: 214 Google reviews (164 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 9, 2026.
- Service: Auto Repair Shop serving Cary, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Modern Service: 94/100 on this factor. Category median: 87.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Modern Service: 88/100 on this factor. Category median: 83.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Modern Service: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Modern Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Modern Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Modern Service: 27/100 on this factor. Category median: 59.D
27
Bar = this company · dark tick = category median.
Star ratings
214 Google reviews we collected
- 5 stars20897%
- 4 stars42%
- 3 stars10%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
- Praise29798%
- Complaints52%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price343%
- Reasonable457%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust6823%
- Staff & attitude5217%
- Price & value5017%
- Quality & results4415%
- Speed & response4214%
- Would recommend3110%
- Communication155%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Honest and definitely a rarity to find in the car repair world”
“They are beyond honest and knowledgeable, truly care, stand behind their work, and on top of offering excellent service they offer reasonable prices!”
“They’re efficient, affordable, and always take the time to patiently explain our car’s needs and inner workings.”
“Can't say enough about the exceptional service and work they do.”
“They checked out and refilled my tires without an appointment, and got me back on the road in no time.”
“Highly recommend, though selfishly, I hope they don’t get too popular.”
“I cannot recommend them enough!”
“Zero sliminess, upselling, or patronizing communication.”
People customers mention
- David 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Modern Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Devon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Will and the guys at Modern Service are excellent. Only place I bring my vehicles!
EdensolLocal Guide · 186 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
These are amazing people. They are always honest with their analyses of the car, they never try to sell you more than you need, and they'll do everything they can to help you as cheaply as possible.
Great priceTiresGeneral repairs & maintenanceElectrical
Shari7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Modern Service has cared for my family’s cars for decades! I would not go anywhere else. They are beyond honest and knowledgeable, truly care, stand behind their work, and on top of offering excellent service they offer reasonable prices! My photo attached says it all…a BMW with 150k miles, no warning lights on, that runs like new 😊
RonLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had low tire pressure due to the cold temperature. They checked out and refilled my tires without an appointment, and got me back on the road in no time. Very thankful for their great customer service!
Tires
LukeLocal Guide · 164 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Can't say enough about the exceptional service and work they do. If you're asking the question: where can I find a great mechanic? This is your answer.
JimmyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Bought in my Sebring for repairs, they did a great job, they went above and beyond, I'm happy I found this place
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 6 | — |
| Brakes | 3 | — |
| Auto engine diagnostic | 3 | — |
| Engine repair | 3 | — |
| Air conditioning | 3 | — |
| Steering & suspension repair | 3 | — |
| Tires | 2 | — |
| Electrical | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 214 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
eric sheets9 reviewsTotal number of Google reviews eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest and definitely a rarity to find in the car repair world
- Services: General repairs & maintenance
Devon Leonard2 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWill and the guys at Modern Service are excellent. Only place I bring my vehicles!
EdensolLocal Guide · 186 reviewsTotal number of Google reviews Edensol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese are amazing people. They are always honest with their analyses of the car, they never try to sell you more than you need, and they'll do everything they can to help you as cheaply as possible.
- Price assessment: Great price
- Services: Tires, General repairs & maintenance, Electrical, Battery, Oil change
Shari Stuart7 reviewsTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleModern Service has cared for my family’s cars for decades! I would not go anywhere else. They are beyond honest and knowledgeable, truly care, stand behind their work, and on top of offering excellent service they offer reasonable prices! My photo attached says it all…a BMW with 150k miles, no warning lights on, that runs like new 😊
Ron Garcia-FogartyLocal Guide · 54 reviewsTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had low tire pressure due to the cold temperature. They checked out and refilled my tires without an appointment, and got me back on the road in no time. Very thankful for their great customer service!
- Services: Tires
LukeLocal Guide · 164 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCan't say enough about the exceptional service and work they do. If you're asking the question: where can I find a great mechanic? This is your answer.
Jimmy TapafiniLocal Guide · 20 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBought in my Sebring for repairs, they did a great job, they went above and beyond, I'm happy I found this place
- Price assessment: Great price
Pete CashLocal Guide · 23 reviewsTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePeople you can like and trust.
jessie jellicorse10 reviewsTotal number of Google reviews jessie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur go-to mechanic for years. Will, David, and the crew have proven to be the most trustworthy and honest mechanics I’ve ever worked with. Zero sliminess, upselling, or patronizing communication. They’re efficient, affordable, and always take the time to patiently explain our car’s needs and inner workings.
Business details
- Address: 410 E Chatham St, Cary, NC 27511
- Phone: (919) 467-1214
- Website: modernservicecary.com
- Service area: Cary, NC