iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#314 of 502 moversiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★243 Google reviews · 23 photos
97%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$834typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Moving Proz Lee's Summit 4.9 out of 5 based on 243 reviews, with the owner responding to 99% of them. Customers frequently highlight punctuality, efficient handling of large items like pianos, and careful treatment of belongings during residential moves. However, several low-star reviews criticize poor communication regarding credit card fees, damaged furniture, and perceived pressure to leave immediate reviews after unloading.
Google rating: 4.9 out of 5 from 243 reviews (97% five-star).
Reviews on this page: 243 Google reviews (229 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 10, 2026.
Service: Mover serving Kansas City, Missouri.
Data from Google, last updated November 9, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Moving Proz Lee's SummitMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Moving Proz Lee's Summit: 88/100 on this factor. Category median: 93.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Moving Proz Lee's Summit: 81/100 on this factor. Category median: 91.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Moving Proz Lee's Summit: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Moving Proz Lee's Summit: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Moving Proz Lee's Summit: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
243 Google reviews we collected
4.9of 5
5 stars23697%
4 stars00%
3 stars00%
2 stars00%
1 star73%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
97%praise
Praise35797%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5849%
Reasonable5849%
Overpriced33%
Not sure00%
$834-13% vs typical movers
Middle half of what 99 customers paid ($529–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11030%
Speed & response9927%
Quality & results7721%
Would recommend5515%
Price & value123%
Communication92%
Honesty & trust51%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A very professional group- Darryl, Braiden, Malakhi, Dylan.”
“Adam was especially rude and when he was giving his spiel, he was absolutely condescending and acted like he didn’t wanna be there.”
“They did a great job, moved quickly, took care of our belongings.”
“The team did an exceptional job and I would highly recommend this company and crew”
“Terrible customer service and severe operational regression.”
“Helped make moving day much easier than expected, recommend them for sure!”
“10/10 do NOT recommend.”
“er hired a moving company before and not only did they have the most fair quote but they also had what I would consider the best service I’ve ever had…”
“Communication was prompt, our stuff was prepped and loaded with care, and all three guys had a sense of urgency the entire job.”
“They were so helpful and very upfront about everything.”
“Do not trust them with your move—if they mess up your service, they will refuse to make it right.”
People customers mention
Chris17 reviews
Jeff13 reviews
Darryl12 reviews
Shannon12 reviews
Pierce12 reviews
Jared8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Moving Proz Lee's Summit for 8 kinds of job. Pick one to see what they paid and said.
trudy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Small load made in saving so much time and physical labor. These men -- Darryl, Chris and Brian were punctual and prompt.
Paid $1–500Great priceSenior moving
Emily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The crew was fast and polite, and the cost ended up being cheaper than our quote! Moving sucks and I never want to do it again, but if I had to, I'd hire these guys again. 😊
Paid $2,500–3,000Reasonable priceLocal moving
Carianne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service by Brian and his team! Helped make moving day much easier than expected, recommend them for sure!!
Gerald3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Darryl, Jared, Jordan, Jeff, and Hunter were extremely efficient packing us for our move. Additionally all the workers were very polite and personable. I would certainly recommend Moving Proz to anyone planning a move.
Paid $1,000–1,500Reasonable price
Cat6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dearryl and Dell were amazing! Professional, friendly, and very accommodating gentlemen. If you want courteous movers who will treat your belongings with care, you should reach out to Moving Proz.
Lisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Darryl, Jeff, and Jarrett did a great job moving my large items such as a piano and refrigerator. They took great care to not damage the large items.
The team did an exceptional job and I would highly recommend this company and crew
Response from the owner · 3 weeks ago
Hi Kerwin! 🙌 Thank you for the high praise and for recommending us! Delivering an exceptional moving experience is always our top goal, and the whole Moving Proz team is so glad we could make your move seamless. Hope you're enjoying your new place! 🛋️✨
Natalie Carr1 reviewiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
A very professional group- Darryl, Braiden, Malakhi, Dylan. They did a great job, moved quickly, took care of our belongings. I would recommend them to others!
Response from the owner · 4 weeks ago
Hi Natalie! 🌟 Thank you so much for the glowing review! We’re thrilled to hear that Darryl, Braiden, Malakhi, and Dylan took such good care of you and your belongings. Moving fast while keeping everything safe is always our main goal, so hearing that they knocked it out of the park means the world to us. 📦✨
trudy eckstein4 reviewsiTotal number of Google reviews trudy has written across all businesses on Google Maps, not just this one.
Small load made in saving so much time and physical labor. These men -- Darryl, Chris and Brian were punctual and prompt.
Price assessment: Great price
Price: $1–500
Services: Senior moving
Response from the owner · a month ago
Hi Trudy! 💪 Thanks for taking the time to leave us a review! 🙌 Saving our customers time and heavy lifting is always the main goal, so glad Darryl, Chris, and Brian were right on time and took care of everything for you. We really appreciate your business! 😊📦
Jareb Matney4 reviewsiTotal number of Google reviews Jareb has written across all businesses on Google Maps, not just this one.
Omarion, Chris and Dillon were fantastic and efficient!
Response from the owner · a month ago
Omarion, Chris, and Dillon are a dream team! 💪 Massive thanks for giving them a shoutout, Jareb! So glad they got everything taken care of quickly and smoothly for you. ✨ Enjoy your new space! 🚀📦
Ann Copeland3 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Thank you, Ann! 🌟 Short, sweet, and made our day! We’re thrilled to hear you had a great experience with the team. Let us know if you ever need anything else! 🚛✨
BJ Ward9 reviewsiTotal number of Google reviews BJ has written across all businesses on Google Maps, not just this one.
Fantastic moving experience. Communication was prompt, our stuff was prepped and loaded with care, and all three guys had a sense of urgency the entire job. Highly recommend.
Response from the owner · a month ago
Thanks a ton for taking the time to share this, BJ! 😊Keeping communication clear and working with a sense of urgency (while keeping your belongings safe) is always our top priority. We're so glad the guys delivered a seamless move for you. Highly appreciate the recommendation! 🙌
Emily High4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
The crew was fast and polite, and the cost ended up being cheaper than our quote! Moving sucks and I never want to do it again, but if I had to, I'd hire these guys again. 😊
Price assessment: Reasonable price
Price: $2,500–3,000
Services: Local moving
Response from the owner · Edited a month ago
Thank you for the kind words, Emily! ✨ We’re thrilled the team could make it as easy as possible for you and save you a little cash under the estimate, too! If you ever do decide to move again, we'll be right here to do the heavy lifting! 😉📦
Savanna Lingenfelter1 reviewiTotal number of Google reviews Savanna has written across all businesses on Google Maps, not just this one.
Bryan, Devon, and Michael did an amazing job! They were quick and very kind, that combo takes a lot off my hands and made the move enjoyable. Definitely using this team in the future! Thank you
Response from the owner · a month ago
Savanna, thank you for such a great review! 🙌 We’ll make sure Bryan, Devon, and Michael see this. Being quick is great, but doing it with kindness and making the whole experience easier for the customer is what really matters. We’re glad they took some of the weight off your shoulders! 🚚😊 Thanks again for choosing Moving Proz!
Carianne Coolidge4 reviewsiTotal number of Google reviews Carianne has written across all businesses on Google Maps, not just this one.
Great work! They moved a huge piano in the mud and rain and did an amazing job.
Price assessment: Reasonable price
Price: $1–500
Services: Oversized-item moving
Response from the owner · a month ago
Piano moving in rain and mud?! 🎹🌧️ That’s no match for our hardworking team at Moving Proz! 💪🥾We are so glad the crew took extra care of your grand piece despite the wet weather elements! Thank you for the awesome shoutout, Emily! 🎶🏡
