General contractor · Prescott Valley, AZ · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%90+23.5Value 15%73+11.1Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 30 home remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★25 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Prescott Valley general contractor 4.8 out of 5 based on 25 reviews, with the owner responding to 52% of feedback. Customers frequently highlight punctuality, clear communication, and detailed work on room additions, decks, and patio enclosures. One recurring criticism involves significant timeline delays and unresolved payment disputes with subcontractors, which led to legal threats against a homeowner.
Google rating: 4.8 out of 5 from 25 reviews (96% five-star).
Reviews on this page: 25 Google reviews (25 with written comments, 6 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: April 18, 2026.
Service: Home Remodeling Contractor serving Prescott Valley, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
Northern AZ Home ImprovementHome Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northern AZ Home Improvement: 87/100 on this factor. Category median: 97.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northern AZ Home Improvement: 90/100 on this factor. Category median: 96.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northern AZ Home Improvement: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northern AZ Home Improvement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
25 Google reviews we collected
4.8of 5
5 stars2496%
4 stars00%
3 stars00%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
98%praise
Praise5298%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable267%
Overpriced00%
Not sure133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1223%
Speed & response1019%
Would recommend1019%
Quality & results917%
Communication815%
Price & value36%
Honesty & trust12%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They promptly returned calls, texts & emails, & everyone was professional & friendly.”
“Brandon called us back immediately and set up a meeting with his field guy, Chris.”
“We a very satisfied with the work and would definitely recommend NAHI for your projects.”
“Chris and the guys did an awesome job, the deck turned out way better than we could have hoped for.”
“Northern AZ Home Improvement and Brandon listened to our desire to enclose our patio into a great functional room.”
“…ion about work schedule was slow at times in the beginning but to be fair, we did make a few changes and NAHI had to work with an independent concrete…”
“He was responsive, honest and skilled.”
People customers mention
Chris8 reviews
Brandon6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northern AZ Home Improvement for 7 kinds of job. Pick one to see what they paid and said.
Rich3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Northern AZ Home Improvement and Brandon listened to our desire to enclose our patio into a great functional room. With our input, the plans were drawn to our specifications. Chris and Jon were very accommodating and explained every step of the process. They made sure that our new addition was exactly what we…
Reasonable priceHome addition construction
Liesel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Shout out to Northern AZ Home Improvement for their great construction of our enclosed patio addition. Brandon, Chris, Jon and the subs were all wonderful to work with. Chris was especially good at communicating with us with all the next steps. Our enclosure looks like it was original with the house as it blended in perfectly. Thank you!
Not sureGeneral constructionPaint indoorsExterior painting
Don1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Northern Az Home Improvement was great to work with when we recently had to replace our deck from the ground up. They promptly returned calls, texts & emails, & everyone was professional & friendly. They clearly explained various aspects of the job & kept us updated on the project.
Chris & Jon were meticulous in…
Reasonable priceHome repairs
Kathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We hired Brandon to turn our covered patio into an All weather sunroom. We interviewed several contractors, but Brandon "got it" and was our clear choice. No permit issues. No HOA issues. No work issues, showed up every time they said they would. Over the years we have remolded a few homes, even this one. None of…
Home renovationsBuilding designPainting
Ramona9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We highly recommend NAHI for any home improvement project. We had a deck built and our front porch ceiling replaced by them. Very efficient and friendly. Very quality work done on both projects. They give lots of attention to detail also.
Maria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Northern Arizona Home Improvement was recommend by friends.
Brandon Barclay, owner, provided us with a schedule for the work and was always available to answer questions or concerns. Chis, the project manager and his crew made sure the area to be renovated was ready for all the work. The Subs; electrical, paint,…
Northern AZ Home Improvement and Brandon listened to our desire to enclose our patio into a great functional room. With our input, the plans were drawn to our specifications. Chris and Jon were very accommodating and explained every step of the process. They made sure that our new addition was exactly what we envisioned. We are very happy with the results.
Price assessment: Reasonable price
Services: Home addition construction
Liesel Reilly1 reviewiTotal number of Google reviews Liesel has written across all businesses on Google Maps, not just this one.
Shout out to Northern AZ Home Improvement for their great construction of our enclosed patio addition. Brandon, Chris, Jon and the subs were all wonderful to work with. Chris was especially good at communicating with us with all the next steps. Our enclosure looks like it was original with the house as it blended in perfectly. Thank you!
Price assessment: Not sure
Services: General construction, Paint indoors, Exterior painting, Exterior finishing, Home addition construction
Don1 reviewiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Northern Az Home Improvement was great to work with when we recently had to replace our deck from the ground up. They promptly returned calls, texts & emails, & everyone was professional & friendly. They clearly explained various aspects of the job & kept us updated on the project.
Chris & Jon were meticulous in their attention to details throughout the entire project, ensuring that everything was square & level.
They are true craftsmen who know exactly what needs done & they do it well!
Price assessment: Reasonable price
Services: Home repairs
Kathy Lee2 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
We hired Brandon to turn our covered patio into an All weather sunroom. We interviewed several contractors, but Brandon "got it" and was our clear choice. No permit issues. No HOA issues. No work issues, showed up every time they said they would. Over the years we have remolded a few homes, even this one. None of them went as well as this. With the exception of our flooring guy...this was the best crew we have ever had. Wish we had found Brandon years ago!! Chris is amazing with every detail. We never had to worry that anything would not been done correctly. Yes, they use a few subs, but they too were artists in their own right. Thank you Brandon, Chris, John, Ray and Jay!! We love it!
Services: Home renovations, Building design, Painting, General building construction, Interior finishing, Exterior painting, Remodeling, Drywall installation
Dave Monday9 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
NAHI had done some work for the previous owner of our home so we reached out to them to see if they were interested in adding a deck to our home. Brandon called us back immediately and set up a meeting with his field guy, Chris. Chris is very knowledgeable and gave us some additional ideas for the deck. Brandon gave us a good estimate so we went a head and had NAHI do the work. It was late fall and the deck work took place through most of the winter. It took a little longer to get it started than I wanted and communication about work schedule was slow at times in the beginning but to be fair, we did make a few changes and NAHI had to work with an independent concrete company for the pier work and that took some time. Once the actual deck work got started, it went well. Brandon kept us informed of the work schedule and Chris gave us daily updates with pictures. This was a great help as we're part-timers and are not there all the time so we could better plan when to come up from Phoenix. (I just wanted to be there as much as possible during construction while work was on going). Chris and the guys did an awesome job, the deck turned out way better than we could have hoped for. We a very satisfied with the work and would definitely recommend NAHI for your projects.
Dave & Tina Monday
Ramona Schweinfurter9 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
We highly recommend NAHI for any home improvement project. We had a deck built and our front porch ceiling replaced by them. Very efficient and friendly. Very quality work done on both projects. They give lots of attention to detail also.
Maria Bitman2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Northern Arizona Home Improvement was recommend by friends.
Brandon Barclay, owner, provided us with a schedule for the work and was always available to answer questions or concerns. Chis, the project manager and his crew made sure the area to be renovated was ready for all the work. The Subs; electrical, paint, stucco, cement, roofing, drywall, were outstanding. They were respectful of our property as well as of our neighbors. After each day was completed, the workers made sure the area was clean and ready for the following day. Chris would inform us when supplies were to be delivered or who was scheduled to work and when that part was completed, schedule for an inspection. Chris kept in contact with us to make sure we were satisfied with the progress of the renovation and was always available to answer any questions. We would recommend Northern Arizona Home Improvement.
Karl McCormickLocal Guide · 29 reviewsiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
NAHI added a Arizona room to the back of our home. The addition was to look as of it was an original part of the house, It matched perfectly, style, texture, and color. The foreman and work crew performed beyond expectations. The quality of workmanship was excellent. Thank you NAHI.
Connie Cleeton3 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
We added an "all seasons" sunroom on the deck outside our master bedroom. Our only regret was not doing it sooner. It rapidly became our favorite place to relax, read and view nature. We enjoyed watching it rain or snow from the windows of the sunroom. We also had him install a patio cover on our back deck. Brandon and his team were terrific to work with. We highly recommend Northern AZ Home Improvement.
