Veterinarian · Indianapolis, IN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%78+11.9Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★58 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Northside Paws Veterinary Care holds a 5/5 Google rating from 58 reviews, with the owner responding to 98% of them. Customers consistently praise the staff for their patience, compassion, and ability to manage anxious pets in a calm, no-fear environment. Recurring themes include transparent and reasonable pricing, easy scheduling with same-day availability, and thorough communication, including post-procedure updates and check-ins. Reviewers highlight comprehensive services such as surgery, dental care, and preventive treatments, noting the clinic's honesty and lack of pressure regarding medical decisions.
Google rating: 5.0 out of 5 from 58 reviews (100% five-star).
Reviews on this page: 58 Google reviews (48 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Paws Veterinary Care: 98/100 on this factor. Category median: 83.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Paws Veterinary Care: 96/100 on this factor. Category median: 78.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Paws Veterinary Care: 78/100 on this factor. Category median: 87.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Paws Veterinary Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars58100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
98%praise
Praise9198%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3234%
Would recommend1718%
Honesty & trust1314%
Speed & response1112%
Quality & results89%
Price & value78%
Communication55%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team here is wonderful- they're all so sweet and patient.”
“…hrough the process, directing us to Indy Animal Surgery Center (also highly recommend!…”
“Cannot recommend Northside Paws Veterinary Care enough!”
“The entire staff really and honestly are really wonderful and we are glad that our Hope has them.”
“I called as a new client hoping for a same day appointment and they so graciously were able to get my sweet old man dog seen that same day.”
“Our is 16 years old and the care and compassion for him is top notch”
“Wonderful, caring, reasonable, quick and convenient.”
“So easy to talk to and I really felt heard during our visit.”
People customers mention
Frank22 reviews
Indy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northside Paws Veterinary Care for 1 kind of job. Pick one to see what they paid and said.
Alex5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
No one beats the Northside Paws Team. I have taken many dogs here and they have always shown so much love to my dogs. They answer any and all of my questions. They send me updates and picture of my pups after spays and surgeries. They check in on them after vet visits at other places. They are very reasonable and…
TrishaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The entire team here is wonderful- they're all so sweet and patient. A very calm and inviting atmosphere! I'm thrilled to see them in the neighborhood. They were so wonderful with my skittish and often spicy little cat.
Reasonable priceService not listed
MichaelLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Dr. Frank has always been kind and compassionate towards our problem child, and makes great accommodations when it comes to her care without sacrificing the standard of care she receives. Emma was a champ even though she got blasted by fluids during the appointment. Giselle at the front desk is not only the…
Reasonable priceService not listed
Julissa12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Overall great experience. I love the way how the staff and the veterinarian treat both of my fur baby. Great customer service. Definitely recommend. Very attentive and following up.
Reasonable priceLarge animals
KellinLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I love this Veterinarian business. Everyone is so sweet and very helpful with my dogs. Very knowledgeable and make my dogs relax due to their anxiety at the vet. Definitely recommend as a fur parent.
GraceLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Can’t say enough amazing things about this practice! I called as a new client hoping for a same day appointment and they so graciously were able to get my sweet old man dog seen that same day. Every member of the staff was delightful. They were professional, kind and honest which is exactly what I look for in a vet…
No one beats the Northside Paws Team. I have taken many dogs here and they have always shown so much love to my dogs. They answer any and all of my questions. They send me updates and picture of my pups after spays and surgeries. They check in on them after vet visits at other places. They are very reasonable and understanding. I wish I received healthcare as amazing as my dogs do.
Response from the owner · 4 months ago
Thank you so much Alex! As always, it is our sincerest honor to be there for your and your beloved pets.
EmilyLocal Guide · 17 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
The entire team here is wonderful- they're all so sweet and patient. A very calm and inviting atmosphere! I'm thrilled to see them in the neighborhood. They were so wonderful with my skittish and often spicy little cat.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Awww, thank you! We love you and your skittish, spicy little kitty, too! Can't wait to meet the rest of the gang.
Michael WallaceLocal Guide · 14 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Dr. Frank has always been kind and compassionate towards our problem child, and makes great accommodations when it comes to her care without sacrificing the standard of care she receives. Emma was a champ even though she got blasted by fluids during the appointment. Giselle at the front desk is not only the sweetest, but she is also really good at what she does. She gets bonus points because she is also bilingual. The entire staff really and honestly are really wonderful and we are glad that our Hope has them. Thank you guys for the wonderful work you do.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 6 months ago
Thanks guys! We appreciate you taking the time to share such kind words and are happy to be able to help.
Julissa Varela12 reviewsiTotal number of Google reviews Julissa has written across all businesses on Google Maps, not just this one.
Overall great experience. I love the way how the staff and the veterinarian treat both of my fur baby. Great customer service. Definitely recommend. Very attentive and following up.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a year ago
Thank you for taking the time to let us know that you have valued your experience! We are very grateful to have wonderful pets and people like you in our lives!
Kellin VarelaLocal Guide · 55 reviewsiTotal number of Google reviews Kellin has written across all businesses on Google Maps, not just this one.
I love this Veterinarian business. Everyone is so sweet and very helpful with my dogs. Very knowledgeable and make my dogs relax due to their anxiety at the vet. Definitely recommend as a fur parent.
Response from the owner · a year ago
We love that you enjoyed your visit here! Welcome to Indianapolis and we look forward to continuing to see you and your sweet pups!
Bethany BruderLocal Guide · 46 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Can’t say enough amazing things about this practice! I called as a new client hoping for a same day appointment and they so graciously were able to get my sweet old man dog seen that same day. Every member of the staff was delightful. They were professional, kind and honest which is exactly what I look for in a vet after having some really negative and not so nice vets in the past at a different practice. They were so accommodating and really made us feel comfortable. Dr. Azua was the best! So easy to talk to and I really felt heard during our visit. Also, not that it super matters, but having giant windows in the exam room was so refreshing! If you’re looking for a new vet, you will NOT regret booking an appointment here. 🖤🐾
Response from the owner · a year ago
Hi Grace! Thank you so much for taking the time to let us know that we did a good job for you and your pup. We are so happy to have you and hope Flapjack is feeling better.
Anne MarieLocal Guide · 23 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
After 2.5 years of living in Indy and trying another local vet, my cat and I finally found our new home. This is an incredible facility — all staff (schedulers, vet tech, vet) are friendly, honest, and knowledgeable. Intellect and care are what matters most when it comes to pets — if you don’t want to sacrifice either, this is the place for you and your baby(ies).
Response from the owner · a year ago
Thank you Anne! We are so happy to be here to help you and B!
Joshua Mathews9 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
