I hired Omega for a WDO inspection and paid approximately $600 for the inspection report. What I received was a combined report that included a substantial quote for repair work from Omega that I had never requested. I contacted the company and specifically asked for the inspection findings without the repair pricing. I was told they would not provide the report without the repair quote and that “a WDO inspection includes prices for repairs/work.” My concern is straightforward: I requested and paid for an independent inspection, not a proposal to hire the inspecting company for thousands of dollars of repair work. The inspection findings should be clearly separable from an unsolicited sales estimate. Based on my experience, I would not use Omega again for a property inspection.
Omega Termite & Pest Control
Omega Termite & Pest Control at a glance
Customers frequently praise the company for punctual, professional technicians who provide detailed explanations and use pet-safe products. Positive reviews highlight effective treatments for ants, fleas, and rodents, along with responsive office staff. However, low-star reviews cite reliability issues, such as missed appointments and missing records, alongside complaints about high inspection costs and a refusal to provide direct pricing quotes.
- Google rating: 4.8 out of 5 from 139 reviews (94% five-star).
- Reviews on this page: 139 Google reviews (121 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 15, 2026.
- Service: Termite Control Service serving San Bruno, California.
Data from Google, last updated October 28, 2026.
Score profile vs other termite control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
139 Google reviews we collected
- 5 stars13194%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star86%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
- Praise22195%
- Complaints125%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1123%
- Reasonable3268%
- Overpriced00%
- Not sure49%
Middle half of what 37 customers paid ($185–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7432%
- Speed & response4218%
- Quality & results4118%
- Would recommend2912%
- Communication2611%
- Honesty & trust115%
- Price & value104%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Will Henderson was our tech and is fantastic, knowledgeable, and has great advice and suggestions.”
“Technician Tyree Shacklefoot came out to my house on Bay Farm on time and was pleasant and professional.”
“We’ve worked with them for about a year now and they do a great job!”
“I would definitely recommend Omega Pest to anyone looking for a reliable pest control company!”
“we had a much better inspection report in disclosure and the bill attached was less than half of what Omega charged us, I would not recommend their service.”
“Answered all my questions about my flea infestation.”
“Geread was thorough, professional, efficient, honest and knowlegeable.”
“I would not trust them with anything, not to mention your most valuable real asset, your house.”
“Cost was very reasonable and he said to reach out if issues continued.”
“What I received was a combined report that included a substantial quote for repair work from Omega that I had never requested.”
People customers mention
- Angel 6 reviews
- Henderson 5 reviews
- Rodney 3 reviews
- Rylante 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Omega Termite & Pest Control for 5 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Great customer service! My technician Angel was delightful. Super informative and friendly. Would highly recommend.
Had ants in the kitchen all the time. Technician Tyree Shacklefoot came out to my house on Bay Farm on time and was pleasant and professional. Thoroughly spayed outside of house at foundation. Found a big nest of ants. Ants are gone.
Angel! She was absolutely fantastic!!!! Answered all my questions about my flea infestation. Yuck! I felt 100% comfortable after speaking with her and will refer her & OMEGA to anyone that needs help. Thank you, Angel!
Informative, experienced, polite, technician, excellent product, service within 24 hours, fast application. Thanks to them.
Technician was very professional and answered all my questions. Company also scheduled an appointment right away which was great!
Will was awesome! He went above and beyond just doing the job. He talked me through the process, gave me some good pest information and most importantly was pleasant and professional. He was great with the dog too. But I guess the best part was the time he took to listen while I told him my experience and why I…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Ant extermination | 28 | $63–$192 |
| General pest inspection | 13 | $50–$116 |
| Rodent extermination | 12 | $91–$371 |
| Termite extermination | 3 | $176–$426 |
| Termite inspection | 2 | $139–$371 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 139 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Omega is always fantastic. Prompt service, pet- and kid-safe practices. Will Henderson was our tech and is fantastic, knowledgeable, and has great advice and suggestions. A+++ service.
- Price assessment: Reasonable price
- Services: Ant extermination
- Pest type: Ants
Friendly , professional always available to help
- Price assessment: Not sure
- Price: $180–200
- Services: General pest inspection
- Pest type: Other
Excellent service, fair pricing and effective!
- Price: $180–200
- Services: Service not listed
- Pest type: Other
This company is so unreliable that I talked with them three times to confirm and make an appointment to come treat our house for ants and come the day of the actual treatment, I called to see the ETA of the technician and they said Neither my name nor address was on file despite talking to them before many times. If you’re wanting someone that is reliable and gets the job done quick do not use Omega pest control. Incredibly disappointing
Great customer service! My technician Angel was delightful. Super informative and friendly. Would highly recommend.
- Price assessment: Not sure
- Price: $160–180
- Services: Ant extermination
- Pest type: Ants
Had ants in the kitchen all the time. Technician Tyree Shacklefoot came out to my house on Bay Farm on time and was pleasant and professional. Thoroughly spayed outside of house at foundation. Found a big nest of ants. Ants are gone.
- Price assessment: Reasonable price
- Price: $100–120
- Services: Ant extermination
Angel! She was absolutely fantastic!!!! Answered all my questions about my flea infestation. Yuck! I felt 100% comfortable after speaking with her and will refer her & OMEGA to anyone that needs help. Thank you, Angel!
- Price assessment: Reasonable price
- Price: $200+
- Services: Service not listed
Informative, experienced, polite, technician, excellent product, service within 24 hours, fast application. Thanks to them.
- Price assessment: Reasonable price
- Price: $200+
- Services: Ant extermination
We.had the home treated for ants
- Price assessment: Reasonable price
Business details
- Address: 807 75th Ave, Oakland, CA 94621
- Phone: (800) 257-3636
- Website: omega-homeservices.com
- Service area: San Bruno, CA