Veterinarian · Charlotte, NC · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%84+11.9Replies to reviews 7%95+6.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 74 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 85%
4.9★★★★★356 Google reviews · 23 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Petfolk Veterinary & Urgent Care - Concord at a glance
Google reviewers rate Petfolk Veterinary & Urgent Care in Concord highly for friendly staff, clear communication, and attentive care during services like vaccinations, microchipping, and urgent treatment. Many customers appreciate the clean facilities, private examination rooms, and transparent pricing. However, lower-rated reviews criticize slow follow-up on test results, perceived overcharging for medications, and a lack of personalized attention during long waits. The practice responds to the vast majority of customer feedback.
Google rating: 4.9 out of 5 from 356 reviews (95% five-star).
Reviews on this page: 356 Google reviews (308 with written comments, 46 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Veterinarian serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other veterinarians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Petfolk Veterinary & Urgent Care - Concord: 90/100 on this factor. Category median: 81.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Petfolk Veterinary & Urgent Care - Concord: 85/100 on this factor. Category median: 74.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - Concord: 84/100 on this factor. Category median: 84.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Petfolk Veterinary & Urgent Care - Concord: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Petfolk Veterinary & Urgent Care - Concord: 95/100 on this factor. Category median: 46.A
95
Bar = this company · dark tick = category median.
Star ratings
356 Google reviews we collected
4.9of 5
5 stars33995%
4 stars62%
3 stars31%
2 stars41%
1 star41%
Praise vs complaints
Phrases our text analysis found in 308 written reviews
98%praise
Praise48998%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3018%
Reasonable12375%
Overpriced42%
Not sure85%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20541%
Would recommend6814%
Quality & results6413%
Communication5611%
Speed & response459%
Price & value326%
Honesty & trust306%
What customers talk about
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was super friendly, our nurse was Nicole and she was so personable and gentle with my dog.”
“I highly recommend Petfolk you can tell they genuinely care about the pets they take care of and I will definitely be going back!”
“Dr Thompson and Alex did a great job in our first visit.”
“Bogan was an amazing doctor and was explained things very well.”
“We made an appointment online and were taken in right away.”
“For taking such great care of us & skai even when they were short staff no delays occured.”
“The process was simple from start to finish and all pricing was very reasonable.”
“At first, I was getting replies in a timely manner and the customer service seemed great — until I asked about possibly being overcharged.”
“Also, I appreciate that there was no pressure to do unnecessary testing or procedures and that they were very upfront with pricing and treatment plans!”
People customers mention
Lex13 reviews
Nichole10 reviews
Millevoi10 reviews
Kelli9 reviews
Hernandez7 reviews
Nicole6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Petfolk Veterinary & Urgent Care - Concord for 1 kind of job. Pick one to see what they paid and said.
EEmily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
10/10 would recommend. The staff was super friendly, our nurse was Nicole and she was so personable and gentle with my dog. Dr. Bogan was an amazing doctor and was explained things very well. I have a very nervous dog that had not been to the vet in 10 years or so & I have just as much anxiety bringing my dog to the…
Service not listed
MMaria5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great experience . Team very attentive and professional ! Always communicating about all the procedure on our cat Lucas 👍
Reasonable price
SShatiqua8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Went in to establish care -vaccines for my 3 month old maltipoo Saidee Belle 🐩🎀💓 and my entire experience was amazing…for starters I loved the set up of the facility, the nurse who checked us in was so sweet, personable and very knowledgeable so I was already sold…then I spoke with Dr.Vanish and her bedside…
FFaridaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a last minute appointment today for my dog and Morgan Tori Dr Moore and the young lady that microchipped my dog were so sweet and accommodating! The process was smooth and my dog didn’t cry at all despite not being sedated. This was our second visit at this location and I am touched by how sweet they treated us!
Service not listed
KKelsie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
This vet is amazing! They took their time with my cat and even advocated for her about a vaccine that was required at a groomers that is not typically given to cats! I highly recommend Petfolk you can tell they genuinely care about the pets they take care of and I will definitely be going back!
Great price
CCarey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amy and Dr Vandish were wonderful, very informative and actually listened to me explain what issues my dog was having. I felt like they really cared about my babies and wanted to help him. Also, I appreciate that there was no pressure to do unnecessary testing or procedures and that they were very upfront with pricing and treatment plans!
10/10 would recommend. The staff was super friendly, our nurse was Nicole and she was so personable and gentle with my dog. Dr. Bogan was an amazing doctor and was explained things very well. I have a very nervous dog that had not been to the vet in 10 years or so & I have just as much anxiety bringing my dog to the vet especially under such urgent circumstances such as today, and the staff here was amazing. Very accommodating and overall a great experience. Thank you all
Services: Service not listed
M
Maria F5 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Great experience . Team very attentive and professional ! Always communicating about all the procedure on our cat Lucas 👍
Price assessment: Reasonable price
Response from the owner · 15 hours ago
We’re so glad to hear the team made your visit a great experience and kept you well informed throughout Lucas’s care. Their attentiveness and clear communication mean a lot to us, and we appreciate you sharing that.
The Petfolk Team
S
Shatiqua Smith8 reviewsiTotal number of Google reviews Shatiqua has written across all businesses on Google Maps, not just this one.
Went in to establish care -vaccines for my 3 month old maltipoo Saidee Belle 🐩🎀💓 and my entire experience was amazing…for starters I loved the set up of the facility, the nurse who checked us in was so sweet, personable and very knowledgeable so I was already sold…then I spoke with Dr.Vanish and her bedside manner was 10/10….she was sooo patient and made the experience feel easy going…as a first time mom to my fur baby she let me ask all the questions I needed to ask her without making me feel rushed or like I was asking her silly questions..I appreciated that more than she knows…as a nurse who works with patients my interaction with Dr.Vanish made me want to step my game up. I will definitely be returning and recommending her and Petfolk to other pet moms. The nurse who checked us out was super sweet as well. Overall a 10/10 experience!
Response from the owner · 15 hours ago
Shatiqua, we’re so glad your visit felt easy-going and welcoming from start to finish. It’s wonderful to hear that the team’s kindness and Dr. Vanish’s patient bedside manner made such a positive impression during Saidee Belle’s puppy vaccines and new patient visit.
The Petfolk Team
F
Farida N. YADALocal Guide · 17 reviewsiTotal number of Google reviews Farida has written across all businesses on Google Maps, not just this one.
I had a last minute appointment today for my dog and Morgan Tori Dr Moore and the young lady that microchipped my dog were so sweet and accommodating! The process was smooth and my dog didn’t cry at all despite not being sedated. This was our second visit at this location and I am touched by how sweet they treated us!
Services: Service not listed
Response from the owner · a day ago
Farida, it’s wonderful to hear that Morgan, Tori, Dr. Moore, and the team made your visit feel smooth and caring. We’re especially glad they were so sweet and accommodating during your dog’s pet microchipping visit.
M
Marsha BarrowLocal Guide · 34 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
So glad to hear that, Jan — “absolutely the best” is wonderful feedback and means a lot to our team. We appreciate you sharing it about Petfolk Veterinary & Urgent Care - Concord.
The Petfolk Team
H
Haley Smith11 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Took my large dog here for a check up as we had some concerns about his health. We made an appointment online and were taken in right away. The staff was very friendly and really seemed to love my dog! Jada was our vet tech and very friendly and detailed with her questions. While we waited on our urinalysis Keli, one of Petfolks partners, came in to see us and our dog. Keli was very kind and just spoke to us about our dog and the franchise, did not try and sell anything. Lastly we had Veterinarian Bogan who was very nice and detailed in her report of the urinalysis. She broke everything down for us and even recommended some products (not sold there but through Chewy, so once again not selling us anything!).
Overall the staff was very friendly, seemed as they really care about my pet, and were detailed in all they did! Thank You!
I did see they have emergency services and are open 24/7, I’m not sure the pricing on the emergency side but it is nice to know they are there!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 days ago
We’re so glad the visit felt smooth and that the team made you and your dog feel welcome. Jada and Keli will appreciate hearing your kind words about their care and attention.
J
Jose Rubio1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Jose, we’re glad our team made a positive impression with their professionalism and kindness. We appreciate you sharing this support for Petfolk Veterinary & Urgent Care - Concord.
K
Kelsie Morris2 reviewsiTotal number of Google reviews Kelsie has written across all businesses on Google Maps, not just this one.
This vet is amazing! They took their time with my cat and even advocated for her about a vaccine that was required at a groomers that is not typically given to cats! I highly recommend Petfolk you can tell they genuinely care about the pets they take care of and I will definitely be going back!
Price assessment: Great price
Response from the owner · 4 days ago
We’re so happy to hear the team took their time and helped advocate for your cat when that vaccine question came up. Your recommendation means a lot, and we appreciate you sharing how much you felt the care and support matter at Petfolk.
F
Fabrizio Cina3 reviewsiTotal number of Google reviews Fabrizio has written across all businesses on Google Maps, not just this one.
