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Pups in a Tub Grooming

Pet groomer · Springfield, MO · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#131 of 240 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 46%
4.8 ★★★★★ 43 Google reviews · 11 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Sep 2026latest review

Pups in a Tub Grooming at a glance

Pups in a Tub Grooming holds a 4.8-star rating from 43 Google reviews, with the owner responding to 16% of comments. Customers frequently praise the clean facility, fair pricing, and gentle handling of anxious or senior pets, noting that dogs often appear relaxed after appointments. One recurring criticism involves a severe injury to a dog’s eye during grooming, which resulted in significant veterinary costs and a complaint regarding the use of calming medication.

  • Google rating: 4.8 out of 5 from 43 reviews (93% five-star).
  • Reviews on this page: 43 Google reviews (31 with written comments, 3 with photos).
  • Owner responses: the business replied to 16% of reviews.
  • Most recent review: September 14, 2026.
  • Service: Mobile Dog Groomer serving Springfield, Missouri.

Data from Google, last updated November 3, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction83Reliability75Craft & service–Value100Momentum100Replies to reviews47Satisfaction: 83 (median 86)Reliability: 75 (median 82)Value: 100 (median 96)Momentum: 100 (median 100)Replies to reviews: 47 (median 53)
Pups in a Tub GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pups in a Tub Grooming: 83/100 on this factor. Category median: 86.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pups in a Tub Grooming: 75/100 on this factor. Category median: 82.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pups in a Tub Grooming: 100/100 on this factor. Category median: 96.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pups in a Tub Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pups in a Tub Grooming: 47/100 on this factor. Category median: 53.C
47

Bar = this company · dark tick = category median.

Star ratings

43 Google reviews we collected

  • 5 stars4093%
  • 4 stars12%
  • 3 stars12%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 31 written reviews

  • Praise3897%
  • Complaints13%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price480%
  • Reasonable120%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1231%
  • Staff & attitude1026%
  • Would recommend615%
  • Speed & response38%
  • Communication38%
  • Price & value38%
  • Honesty & trust25%

What customers talk about

We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Caring groomers, clean facility, and fantastic results every time!”
  • “Clean, Professional, & pays so much attention detail!”
  • “Pups leave looking fresh, fluffy, and happy—highly recommend Pups in a Tub Grooming!”
  • “Our dogs have always hated grooming day but now they absolutely can’t get in the door fast enough!”
  • “Amazing with our border collie and extremely nice great communication!”
  • “The pricing was very fair, but what truly stood out was the care and heart they put into each pet.”
  • “This is the only place I trust to handle and take care of my 3 year old belgian malinois.”

People customers mention

  • Sasha 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Pups in a Tub Grooming for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Antoinette10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My dad's dog is 12 years old. He has never looked as adorable after a grooming appointment as he does when he goes to Pups in a tub.

Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Caring groomers, clean facility, and fantastic results every time! Pups leave looking fresh, fluffy, and happy—highly recommend Pups in a Tub Grooming!

Great priceDog grooming
Chandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Our dogs have always hated grooming day but now they absolutely can’t get in the door fast enough!! Sasha does an amazing job !

Great priceDog groomingDog flea and tick treatmentDog bathing and blow dry
Keitha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Clean, Professional, & pays so much attention detail! She treats your babies as if they were hers!

Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

One of the best groomers around! We have been going to Pups in a tub since they first opened and have been nothing but pleased! Won’t take our Chloe anywhere else!

Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I am so impressed with Pups in a Tub Grooming! My first impression when you walk in is this place is so stinking cute. You can immediately tell they put their heart into making it feel both adorable and comfortable. The pricing was very fair, but what truly stood out was the care and heart they put into each pet.…

Great priceDog full service grooming

Photos

Customer reviews

4.8 ★★★★★ 43 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Antoinette McLane10 reviewsTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dad's dog is 12 years old. He has never looked as adorable after a grooming appointment as he does when he goes to Pups in a tub.

Nancy Harris5 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Caring groomers, clean facility, and fantastic results every time! Pups leave looking fresh, fluffy, and happy—highly recommend Pups in a Tub Grooming!

  • Price assessment: Great price
  • Services: Dog grooming
Chandra Caplinger3 reviewsTotal number of Google reviews Chandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our dogs have always hated grooming day but now they absolutely can’t get in the door fast enough!! Sasha does an amazing job !

  • Price assessment: Great price
  • Services: Dog grooming, Dog flea and tick treatment, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Keitha Hokanson3 reviewsTotal number of Google reviews Keitha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean, Professional, & pays so much attention detail! She treats your babies as if they were hers!

Kim Cook4 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the best groomers around! We have been going to Pups in a tub since they first opened and have been nothing but pleased! Won’t take our Chloe anywhere else!

Ashley Toates2 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am so impressed with Pups in a Tub Grooming! My first impression when you walk in is this place is so stinking cute. You can immediately tell they put their heart into making it feel both adorable and comfortable. The pricing was very fair, but what truly stood out was the care and heart they put into each pet. This was my pup’s very first grooming experience, and they went above and beyond to make both of us feel comfortable and at ease. We were fully prepared for her anxiety to mean not everything would get done, but she was incredibly patient, gentle, and understanding. Not only did she take her time, she managed to get everything done and exceeded our expectations. I’m so grateful for such a positive first grooming experience and highly recommend them! 🐾💛

  • Price assessment: Great price
  • Services: Dog full service grooming
Melody McCallaLocal Guide · 33 reviewsTotal number of Google reviews Melody has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm a semi trucker so my dog was in bad shape. Way passed time to cut. All matted, long nails. Sasha trim her down , cut those long nails and made her smell pretty again. Thank you for a job well done.

  • Price assessment: Reasonable price
  • Services: Dog grooming
Dwight McConnell4 reviewsTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We took our 2 year old Golden Retriever, Charlie to Sasha for his first grooming. He was apprehensive in the beginning. Sasha knows what she’s doing and how to handle the dogs correctly. The trim was perfect for a Golden and he looks beautiful!

Judy McIntoshLocal Guide · 44 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a wonderful job with our "wiggly" little Yorkie mix! Give them a try!

Jane Freeman8 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job on our Bichon and our Sadie seemed less stressed when we picked her up. They only take cash or check. I would recommend them

Pups in a Tub Grooming on Google Maps →

Business details

  • Address: 2005 E Kearney St A, Springfield, MO 65803
  • Phone: (417) 200-2083
  • Service area: Springfield, MO