iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%90+12.7Replies to reviews 7%68+4.8Craft & service penalty80−2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 84%
4.7★★★★★1,210 Google reviews · 24 photos
88%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers praise Quail Corners Animal Hospital for compassionate, thorough care and clear communication regarding treatment options and costs. Patients often highlight the staff's patience with anxious pets and the thoroughness of examinations. However, some low-star reviews criticize delayed follow-up calls, missed appointments, and aggressive review solicitation via text and email.
Google rating: 4.7 out of 5 from 1,210 reviews (88% five-star).
Reviews on this page: 1,213 Google reviews (886 with written comments, 64 with photos).
Owner responses: the business replied to 62% of reviews.
Most recent review: October 24, 2026.
Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quail Corners Animal Hospital: 80/100 on this factor. Category median: 72.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quail Corners Animal Hospital: 72/100 on this factor. Category median: 60.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quail Corners Animal Hospital: 80/100 on this factor. Category median: 92.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quail Corners Animal Hospital: 90/100 on this factor. Category median: 80.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quail Corners Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quail Corners Animal Hospital: 68/100 on this factor. Category median: 53.B
68
Bar = this company · dark tick = category median.
Star ratings
1,213 Google reviews we collected
4.7of 5
5 stars1,07288%
4 stars544%
3 stars101%
2 stars192%
1 star585%
Praise vs complaints
Phrases our text analysis found in 886 written reviews
93%praise
Praise1,18393%
Complaints847%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price1919%
Reasonable7171%
Overpriced44%
Not sure66%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude49939%
Quality & results16213%
Speed & response15512%
Would recommend14912%
Communication13010%
Price & value1089%
Honesty & trust645%
What customers talk about
We read 886 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were both really kind and took great care of my cat.”
“…if it’s really desperate and would research better places due to how unprofessional I thought they were with this experience because I felt like I was…”
“She is so thorough and really cares about her animals.”
“Horrible experience and the office staff i spoke to was extremely rude!”
“It was so easy to make an appointment and when we arrived, we were immediately greeted with kindness.”
“I was never showed the crazy and the doctor kept confusing my dogs name with some dog named Bella.”
“Everyone is incredible and I would highly recommend Quail Corners.”
“I don’t recommend this place for immediate emergency care especially if it’s really desperate and would research better places due to how unprofession…”
“She walked us through multiple options, offering us affordable options that we can sustain to give our big guy quality of life.”
“Quail Corners Animal Hospital had extremely poor communication during the last few weeks.”
“On top of that the price was very fair in our opinion.”
“I don't have an issue with the quality of pet care but I do have an issue with the price gouging.”
“Posey has always treated my dog with respect and been honest and gentle with me and my dog.”
“Nice staff do not sugar coat the greedyness and fraud for money.”
People customers mention
Piver67 reviews
Posey42 reviews
Sanders32 reviews
Vet24 reviews
Morgan23 reviews
Edwards17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Quail Corners Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
KandaceLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
This is the best vet in Raleigh. I have taken my cat here multiple times including emergency visits. They always tell you exactly how much each step will be and if they think you can skip it or they think you need it. They always check on her after the visit with calls and even let her hide her head in a towel…
+ Reliability+ Quality+ Professionalism
Gwen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I’m new to Raleigh from Florida and was so happy to find a new vet that really cares for my Goldendoodle. I’ve been seeing Dr Edwards who just did my fur baby’s dental cleaning and everything went great. The staff are wonderful as well. I highly recommend this vet.
Sue2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had a great second opinion vist with Dr Posey for a complicated issue with our big dog. She walked us through multiple options, offering us affordable options that we can sustain to give our big guy quality of life. Thanks!!
Reasonable priceLarge animals
Marc1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have taken my cat Reeses to Quail Corners for the past 4 years and have always had a positive experience. Yesterday we saw Dr Baldwin and I believe our vet tech was named Kayla. They were both really kind and took great care of my cat. She was a feral kitten and can have anxiety in unfamiliar situations. They were…
Bev6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Highly recommend. Knowledgeable and professional staff who really care about their furry patients . Dr. Posey is awesome with my 2 senior dogs!
Reasonable priceService not listed
BobbyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have been using Quail Corners Animal Hospital for over 27+ years with three different dogs that we’ve loved. I am convinced that the medical staff, technicians, and the front end staff have provided and continue to provide the best care and show great compassion. Thank you Quail Corners. Keep up the great…
This is the best vet in Raleigh. I have taken my cat here multiple times including emergency visits. They always tell you exactly how much each step will be and if they think you can skip it or they think you need it. They always check on her after the visit with calls and even let her hide her head in a towel during the exam (something that makes her more comfortable). Dr Posey is the best!!! I have recommended this place to so many friends and family members. My cat is my baby and I would not take her anywhere else
Positive: Reliability, Quality, Professionalism, Value
Response from the owner · 5 years ago
Thank you for your kind compliments Ms. Roe! We love visits from you and your family and appreciate you trusting us with your sweet girls care.
Gwen Dernis5 reviewsiTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
I’m new to Raleigh from Florida and was so happy to find a new vet that really cares for my Goldendoodle. I’ve been seeing Dr Edwards who just did my fur baby’s dental cleaning and everything went great. The staff are wonderful as well. I highly recommend this vet.
Sue Fenton2 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
We had a great second opinion vist with Dr Posey for a complicated issue with our big dog. She walked us through multiple options, offering us affordable options that we can sustain to give our big guy quality of life. Thanks!!
Price assessment: Reasonable price
Services: Large animals
Marc Lownes1 reviewiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
I have taken my cat Reeses to Quail Corners for the past 4 years and have always had a positive experience. Yesterday we saw Dr Baldwin and I believe our vet tech was named Kayla. They were both really kind and took great care of my cat. She was a feral kitten and can have anxiety in unfamiliar situations. They were great with her and made the experience much less stressful for Reeses and also gave great information. Over the years we have also seen Dr Morgan, Edwards and Posey and all have been excellent!
Response from the owner · 3 years ago
Thank you for your positive review, Marc! We appreciate your feedback and are glad to hear that you had a great experience at Quail Corners Animal Hospital.
Bev Welsh6 reviewsiTotal number of Google reviews Bev has written across all businesses on Google Maps, not just this one.
I have been using Quail Corners Animal Hospital for over 27+ years with three different dogs that we’ve loved. I am convinced that the medical staff, technicians, and the front end staff have provided and continue to provide the best care and show great compassion. Thank you Quail Corners. Keep up the great work. I love Dr. Sanders and Dr. Gjessing.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
We are honored to have provided care for your dogs for over 25 years. Thank you immensely for your kind words.
Lisa Brooks2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
