Terry Beck3 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSerhii was great! Thanks!
- Price assessment: Great price
- Services: Dryer repair
Sensor Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 37 refrigerator repair servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 356 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$240typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Sensor Appliance Repair at a glance
Google reviewers rate Sensor Appliance Repair five stars based on 356 reviews, highlighting fast response times, same-day appointments, and clear communication regarding diagnoses and pricing. Customers frequently mention repairs for dishwashers, refrigerators, dryers, and washing machines, noting that technicians arrived promptly and explained issues thoroughly without upselling. The owner responded to 97% of reviews, and no recurring criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 356 reviews (100% five-star).
- Reviews on this page: 356 Google reviews (327 with written comments, 160 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 28, 2026.
- Service: Refrigerator Repair Service serving Frisco, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other refrigerator repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sensor Appliance Repair: 100/100 on this factor. Category median: 89.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sensor Appliance Repair: 100/100 on this factor. Category median: 84.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sensor Appliance Repair: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sensor Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
356 Google reviews we collected
- 5 stars356100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 327 written reviews
- Praise725100%
- Complaints30%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9168%
- Reasonable4030%
- Overpriced00%
- Not sure22%
$240-17% vs typical refrigerator repair services
Middle half of what 95 customers paid ($209–$290) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Speed & response18726%
- Quality & results15321%
- Would recommend14820%
- Staff & attitude11416%
- Price & value618%
- Honesty & trust385%
- Communication274%
What customers talk about
We read 327 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Serhii was great and very efficient and took great care of our appliances.”
“We had a great experience with Serhii from Sensor Appliance Repair!”
“…Repair to change out a heater element on my old dryer / stop the God awful squeeking and a latch on my dishwasher and not only did he show up the sam…”
“Definitely recommend this company and especially Serhii.”
“It’s refreshing to find a repair company that’s knowledgeable, honest, and stands behind its work.”
“The price was very reasonable, and I really appreciated that there was no pressure or upselling.”
“Serhii is honest, efficient, and clearly takes pride in his work.”
“He also took the time to explain the issue and gave me some really helpful advice.”
People customers mention
- Serhii 51 reviews
- Sergio 19 reviews
- Plano 10 reviews
- Sergey 6 reviews
- Allen 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sensor Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
AreumLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience with Serhii from Sensor Appliance Repair! He came out to check an issue with our ZLINE range hood, quickly figured out what was wrong, and helped us understand how to order the replacement part under warranty. Once the part arrived, he came back to install it. He did a great job and was…
Paid $450–500Stove & cooktop repair
marianne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Serhii responded immediately to my service request to repair my wine refrigerator. He was here within a couple of hours of my call and did a very professional and thorough repair. Definitely recommend this company and especially Serhii.
Paid $200–250Reasonable priceWine cooler repair
ThangLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service from Serhii at Sensor Appliance Repair! Our Electrolux gas dryer showed an F1 code and had no heat. Serhii quickly found that a blocked vent had burned out two thermostats. He fixed it and explained everything clearly. Fast, honest, and professional. Highly recommend!
Paid $350–400Reasonable priceDryer repair
PixiaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Serhii was so professional / friendly / quick! Our refrigerator was leaking, I called serhii, he showed up in half hour and got it fixed in one hour! Definitely Recommended !
Paid $250–300Great priceRefrigerator/freezer repair
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Serhi came on a Sunday and gave me a quote to fix my washing machine. He had to order the part. It came in early and came the next day to repair it. He was very professional. I would highly recommend the company.
Paid $200–250Reasonable priceWashing machine repair
Alison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Serhii was wonderful to work with. prompt, professional, friendly, respectful. Fixed our washing machine quickly and with a minimum of disruption. I will use him again for sure.
Paid $350–400Washing machine repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 44 | $196–$536 |
| Dishwasher repair | 43 | $153–$340 |
| Dryer repair | 41 | $146–$334 |
| Washing machine repair | 37 | $132–$365 |
| Microwave repair | 36 | $209–$297 |
| Stove, cooktop & oven repair | 14 | $275–$705 |
| Stove & cooktop repair | 6 | $238–$555 |
| Oven repair | 5 | $221–$506 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 356 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ram PrabhakaranLocal Guide · 20 reviewsTotal number of Google reviews Ram has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSerhii was great and very efficient and took great care of our appliances.
- Price assessment: Great price
- Price: $350–400
- Services: Dryer repair
- Repair wait time: 0–1 hr
Response from the owner · 15 hours ago
Thank you, Ram! We're happy to hear that Serhii took great care of your appliances and got the job done efficiently. We appreciate your kind words and your trust in our service!
Mahmud Hasan4 reviewsTotal number of Google reviews Mahmud has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service.
Response from the owner · 15 hours ago
Thank you, Mahmud! Glad you had a great experience with us. We appreciate your support!
Jackie Greuel5 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSerhii was great! Fast, great service.
- Services: Washing machine repair
Response from the owner · 2 days ago
Thank you, Jackie! So glad Serhii was able to get your washing machine fixed quickly. We appreciate your kind words and are happy you had a great experience with us!
usha sree3 reviewsTotal number of Google reviews usha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThanks Serhii. My microwave works perfectly!
- Price assessment: Great price
- Services: Microwave repair
Response from the owner · 2 days ago
Thank you, Usha! So glad Serhii got your microwave working perfectly again. We appreciate your kind words and are happy you were pleased with the service and price!
Emma InghamLocal Guide · 18 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional
- Services: Dishwasher repair
Response from the owner · 5 days ago
Thank you, Emma! We're glad you had a great experience with our dishwasher repair service. We appreciate your kind words and your trust in Sensor Appliance Repair!
Maily Vanden Heuvel9 reviewsTotal number of Google reviews Maily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and fast service, thank you!
Response from the owner · 5 days ago
Thank you for your kind review! We're happy we could help you quickly and provide a great service experience. We appreciate your support!
Daija B5 reviewsTotal number of Google reviews Daija has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job!
- Price assessment: Great price
- Services: Stove, cooktop & oven repair
Response from the owner · 5 days ago
Thank you for your review! We're glad you were happy with both the repair and the price. We appreciate you choosing Sensor Appliance Repair for your stove and oven repair!
Eileen Bouthillet3 reviewsTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSerhii is a fabulous technician. I had two appliances fail in 2 months. I get same-day appointments, fast expert service and charming demeanor. Five stars!
Response from the owner · 5 days ago
Thank you so much, Eileen! We're happy Serhii was able to help with both appliances and make the repair process easy and convenient. Your kind words mean a lot to us, and we truly appreciate your continued trust in Sensor Appliance Repair!
Tony CerdaLocal Guide · 81 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service! Highly recommend Sensor Appliance Repair! I had Sensor Appliance Repair come out a couple of months ago to fix an issue with my dishwasher not draining. Serhii diagnosed the problem, replaced the drain pump, and got everything working perfectly. Recently, the dishwasher stopped draining again, so I reached back out. He came back, quickly identified that a small seed had gotten stuck in the pump, and fixed the issue. It’s refreshing to find a repair company that’s knowledgeable, honest, and stands behind its work. They took care of the problem without trying to sell me unnecessary parts or repairs. Great experience all around, and I’ll definitely be using Sensor Appliance Repair for any future appliance issues. Highly recommend!
- Price assessment: Great price
- Services: Dishwasher repair
- Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much, Tony, for taking the time to share your experience! We're glad Serhii was able to quickly identify and resolve the dishwasher issue both times. Providing honest service and standing behind our work is very important to us. We truly appreciate your trust, recommendation, and continued support. We're always here whenever you need us!
Business details
- Address: 7616 Capella Ct, Plano, TX 75025
- Phone: (469) 769-6545
- Website: sensorappliancerepair.com
- Service area: Frisco, TX