Real estate agency · Port Arthur, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 141 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 79%
4.9★★★★★142 Google reviews · 19 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SETX Properties 4.9 out of 5 based on 142 reviews, with the owner responding to 64 percent of them. Clients frequently praise the agency for its responsive communication, local market knowledge, and assistance with both buying and selling homes, noting that agents guide first-time buyers and out-of-state sellers through the process effectively. One criticism mentions a missed callback after leaving a voicemail to schedule a property viewing.
Google rating: 4.9 out of 5 from 142 reviews (98% five-star).
Reviews on this page: 142 Google reviews (131 with written comments, 3 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: June 30, 2026.
Service: Property Management Company serving Port Arthur, Texas.
Data from Google, last updated November 4, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SETX PropertiesProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SETX Properties: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SETX Properties: 89/100 on this factor. Category median: 80.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SETX Properties: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SETX Properties: 100/100 on this factor. Category median: 92.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SETX Properties: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SETX Properties: 100/100 on this factor. Category median: 81.A
100
Bar = this company · dark tick = category median.
Star ratings
142 Google reviews we collected
4.9of 5
5 stars13998%
4 stars00%
3 stars11%
2 stars21%
1 star00%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
99%praise
Praise22799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend5524%
Staff & attitude5424%
Speed & response4520%
Quality & results3616%
Communication2410%
Honesty & trust94%
Price & value63%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend Julie to anyone looking to sell or buy real estate!”
“I could not recommend her enough or be more appreciative for the time we worked with her.”
“Selling a home is so emotional, and Julie's professionalism is what got us through it.”
“We had multiple showings booked within an hour of our listing going live.”
“I cannot thank Julie enough for her outstanding service and unwavering commitment to helping us find the perfect home.”
“Very confident and precise in work, while being very easy to reach and easy to work with.”
“Julie Sanders is a professional agent who can be trusted and is honest.”
“We wanted a great deal of extra amenities for a reasonable price.”
People customers mention
Julie33 reviews
Sanders25 reviews
Neil13 reviews
Fuller9 reviews
Danny8 reviews
Angela8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Amy16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Julie was fantastic to work with in selling our home. She helped us every step of the way from beginning to end. Highly recommend using her!
Aaron7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Julie has been very thoughtful of my home trait preferences. She has not only been the best agent, but also became a good friend. She has given me really good advice, and has given me the steps to do on my first-time home-buying experience. To any 1st time buyers, get Julie as your realtor. She doesn’t look to make…
Chacha'sLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I wanted to take a moment to express my heartfelt gratitude for Julie Sanders. Julie is truly the best realtor agent ever! When I started the process of looking for my dream home, I was filled with apprehension and uncertainty. However, Julie's expertise and support made the entire experience not only manageable but…
Vandrieg4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Julie was wonderful to work with. She made the entire process so easy for us and always made time to answer any of our questions.
Jenna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had the most incredible experience as first time home buyers with Julie and SETX Properties! So incredibly thankful for them making what could be a very overwhelming and stressful experience so fun, exciting and making sure we found the perfect fit for our first home!
kaitlan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We couldn’t have chosen a better team to help us list and sell our house SO FAST! As first time home sellers, we needed guidance, and Julie readily was there to make this process so easy! Could not recommend her enough!
From the moment we met Julie, we knew we were in good hands. She priced our home to sell and gave us great advice about staging for listing photos and showings. The listing photos were STUNNING and drew a lot of interest. We had multiple showings booked within an hour of our listing going live. We were skeptical when Julie told us to go away for the weekend, but that turned out to be such great advice. We had 18 showings while we were gone!
Julie was confident we'd have multiple offers to consider after just a few days on the market, and we did! She guided us through each of those offers and helped us choose the best fit for us. When the inspection report came back, Julie helped us arrange the repairs. "I have a guy for that." When our buyer backed out for personal reasons, Julie said we'd be back under contract by the end of the day. We were. If she was ever worried during the whole process, she never showed it. Selling a home is so emotional, and Julie's professionalism is what got us through it. She took great care of us from start to finish. If you’re looking to buy or sell and want someone who will advocate for you, guide you through the chaos, and treat you like family, do yourself a favor and call Julie.
Response from the owner · Edited 3 months ago
Thank you Jennifer!!! My heart is full reading about your experience. It's just what I hope for. You were the bomb of a client too! - Julie
Amy Gil16 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Julie has been very thoughtful of my home trait preferences. She has not only been the best agent, but also became a good friend. She has given me really good advice, and has given me the steps to do on my first-time home-buying experience. To any 1st time buyers, get Julie as your realtor. She doesn’t look to make a quick sale. She wants you to have the right home, and will steer you right and the best deal will come. Highly recommend SETX Properties. These people will gladly take great care of you.
Response from the owner · 9 months ago
Thank you Aaron!!
Chacha's Empanadas Natacha MartinLocal Guide · 23 reviewsiTotal number of Google reviews Chacha's has written across all businesses on Google Maps, not just this one.
I wanted to take a moment to express my heartfelt gratitude for Julie Sanders. Julie is truly the best realtor agent ever! When I started the process of looking for my dream home, I was filled with apprehension and uncertainty. However, Julie's expertise and support made the entire experience not only manageable but enjoyable. Julie went above and beyond in helping us view properties, and her advice along the way was simply invaluable. Her knowledge, patience, and dedication turned what could have been a stressful journey into a smooth and successful one. I cannot thank Julie enough for her outstanding service and unwavering commitment to helping us find the perfect home. I would recommend Julie to anyone anytime!
Response from the owner · 9 months ago
Thank you Natacha! You were amazing to work with too!
Vandrieg4 reviewsiTotal number of Google reviews Vandrieg has written across all businesses on Google Maps, not just this one.
We had the most incredible experience as first time home buyers with Julie and SETX Properties! So incredibly thankful for them making what could be a very overwhelming and stressful experience so fun, exciting and making sure we found the perfect fit for our first home!
Response from the owner · 4 months ago
Oh my goodness! Thank you Jenna! - Julie
kaitlan crew3 reviewsiTotal number of Google reviews kaitlan has written across all businesses on Google Maps, not just this one.
We couldn’t have chosen a better team to help us list and sell our house SO FAST! As first time home sellers, we needed guidance, and Julie readily was there to make this process so easy! Could not recommend her enough!
Response from the owner · a year ago
Thank you Kaitlan! We are thankful to have been able to help you and Brandt!
Zebulun Delgadillo13 reviewsiTotal number of Google reviews Zebulun has written across all businesses on Google Maps, not just this one.
Julie and her team made my first home purchase such an easy process. Any questions I had, she answered. I couldn’t be more happier, if I could rate more stars I absolutely would!
Response from the owner · a year ago
Zeb, I'm so glad I could help! Thank you for the kind review! I can't wait to see how you and Jill make it your home!
Kenny Dukes2 reviewsiTotal number of Google reviews Kenny has written across all businesses on Google Maps, not just this one.
Working with Julie Sanders was a fantastic experience. Selling my home was a breeze. Julie was extremely professional, knowledgeable, and responsive throughout the entire process. I would highly recommend Julie to anyone looking to sell or buy real estate!
Response from the owner · a year ago
Thank you Kenny!!
R BLocal Guide · 101 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
