Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
Google reviewers rate Southeast Texas Property Management 4.9 out of 5 based on 51 reviews, noting the owner responds to 82% of feedback. Customers frequently praise the staff for professional communication, prompt responses, and efficient handling of maintenance requests and lease renewals. While most experiences are positive, recurring criticisms in lower-rated reviews highlight delays in scheduling maintenance visits and instances where tenants received incorrect notifications regarding late rent payments.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
51 Google reviews we collected
Phrases our text analysis found in 48 written reviews
How often each topic comes up in the written reviews
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Southeast Texas Property Management continues to impress with their outstanding service, professionalism, and dedication to excellence.”
“responsive, professional, and truly committed to making things run smoothly for both tenants and property owners.”
“…ve feel very at home and it is very efficient and spacious bc units I would recommend any one that likes a nice and quiet living community I would rec…”
“Y'all do a great job and we appreciate your attention to all the details.”
“From communication to follow-through, this team knows what they’re doing and they do it with integrity and excellence.”
“When we needed a second chance, a fresh start in a new home, Southeast Texas Management was there and provided us with an affordable, clean and cozy home.”
“Highly recommend them to anyone looking for a reliable and caring property management team!”
praise complaint · found by our text analysis, Google review wording unchanged.
Extremely easy to work with. Kelly is fantastic at communication, and she truly cares about the people she helps (whether clients, tenants, or other agents). I highly recommend SETX Property Management!
I truly enjoyed working Amber, Lauren, and Kelly. The process was smooth and easy! I would definitely recommend the service.
I enjoy living here and they really take care of business I appreciate everything you all do for the apartment complex and the maintenance man is awesome and he really get down to business so I would recognize Ms. Ashley, Mr..Jose they are amazing and so is the other woman that always help and I really appreciate…
I’m Lioving my living environment and is very and nice living community nice office staff and they are amazing with working with there tenants I’ve feel very at home and it is very efficient and spacious bc units I would recommend any one that likes a nice and quiet living community I would recommend that you drop…
I love this rental company they’re very easy to communicate with and they handle all residents with care
Mrs. Stark and her staff are endlessly going above and beyond for their clients, tenants and potential tenants as well! They leave no stone unturned! If you’re in need of property management or a rental, Chenoa is your gal!
4.9 ★★★★★ 51 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Extremely easy to work with. Kelly is fantastic at communication, and she truly cares about the people she helps (whether clients, tenants, or other agents). I highly recommend SETX Property Management!
I truly enjoyed working Amber, Lauren, and Kelly. The process was smooth and easy! I would definitely recommend the service.
I enjoy living here and they really take care of business I appreciate everything you all do for the apartment complex and the maintenance man is awesome and he really get down to business so I would recognize Ms. Ashley, Mr..Jose they are amazing and so is the other woman that always help and I really appreciate everything. Thank you Toni Hockless Apt 18 4110 Arthur place Thank you all so much.
Great office crew! Easy to talk to and work with!
🌟🌟🌟🌟🌟 **Five stars without a doubt!** Southeast Texas Property Management continues to impress with their outstanding service, professionalism, and dedication to excellence. I want to give a huge shoutout to **Ms. Kelly Hall** and **Ms. Chenoa Starks** both have gone above and beyond to provide top-tier support and service! Ms. Kelly Hall and Ms. Chenoa Starks are an absolute dream team! responsive, professional, and truly committed to making things run smoothly for both tenants and property owners. Their attention to detail and level of care are unmatched. The entire staff at Southeast Texas Property Management is simply excellent. From communication to follow-through, this team knows what they’re doing and they do it with integrity and excellence. I’m truly impressed and **looking forward to doing business with them again in the near future**. If you're looking for a property management company that treats you like more than just a number, this is it. Highly recommended! 🙌🏡 #FiveStarService #SoutheastTexasPropertyManagement #MsKellyHall #MsChenoaStarks #OutstandingTeam #PropertyManagementExcellence #LookingForward#44❤️💯🌹🌈⚓🎃🚢🥇🏆
I’m Lioving my living environment and is very and nice living community nice office staff and they are amazing with working with there tenants I’ve feel very at home and it is very efficient and spacious bc units I would recommend any one that likes a nice and quiet living community I would recommend that you drop by and go visit the nice staff in Southeast Property Management…
Thank you so much for your kind words and recommendation! 🌟 We’re so glad to hear that you’re enjoying your home and the community. Our team works hard to provide a welcoming, comfortable, and efficient living environment for all of our residents, and it means a lot to know that you feel at home here. We truly appreciate you taking the time to share your experience and for recommending Southeast Texas Property Management! 🏡💙
I love this rental company they’re very easy to communicate with and they handle all residents with care
Brenda, thank you so much for the 5-star review! Clear communication and caring for our residents are top priorities at Southeast Texas Property Management, and we’re thrilled that came through for you. If there’s ever anything more we can do, please call us! We appreciate you!
Mrs. Stark and her staff are endlessly going above and beyond for their clients, tenants and potential tenants as well! They leave no stone unturned! If you’re in need of property management or a rental, Chenoa is your gal!
Thank you so much for your kind words! We couldn’t agree more — our team is truly blessed to have Chenoa as our owner and broker. 💙 Her dedication, leadership, and care set the tone for everything we do, and we’re proud to serve our clients, tenants, and community under her guidance. We’re so grateful for your support and trust in Southeast Texas Property Management! 🏡✨
I love living in my apartment because am really at peace. When I have an issue with something which is not often they take care of it. I live at a complex where the landlord and tenants aren’t a problem. They make sure that they tenants are taking care of when it comes to any issues. The best in the best. Love you guys. I’m forever a resident here
Thank you so much for sharing your kind words! 🌟 We’re so happy to hear that you feel at peace in your home and that our team has been able to take care of your needs. Providing a safe, welcoming, and supportive community is always our goal, and it means the world to know you feel that here. We truly appreciate you and are honored to have you as a valued resident! 💙🏡
I love dealing with SETX Property Mgmt. They are very responsive when you have a problem. They always, always reply. My favorites are Kelly and Lauren
Thank you so much for your kind words! 💙 We’re thrilled to hear that our responsiveness has made a difference for you. Kelly and Lauren will be so happy to know they’re your favorites! 🏡 We truly appreciate you being part of our SETX Property Management family.
Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
