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Sprague Pest Solutions

Pest control service · Pomona, CA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 92 Google reviews · 9 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$116typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Sprague Pest Solutions at a glance

Google reviewers rate Sprague Pest Solutions five stars based on ninety-two reviews, noting the owner replies to eighty-five percent of feedback. Customers frequently describe technicians as punctual, professional, and communicative, highlighting their ability to explain treatment plans and maintain pest-free environments in commercial facilities. Recurring themes include rapid response times, thorough inspections, and effective resolution of rodent and insect issues, with no common criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 92 reviews (99% five-star).
  • Reviews on this page: 92 Google reviews (82 with written comments, 1 with photos).
  • Owner responses: the business replied to 85% of reviews.
  • Most recent review: October 12, 2026.
  • Service: Bed Bug Exterminator serving Pomona, California.

Data from Google, last updated November 1, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction99Reliability99Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 95)Reliability: 99 (median 95)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Sprague Pest SolutionsBed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sprague Pest Solutions: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sprague Pest Solutions: 99/100 on this factor. Category median: 95.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sprague Pest Solutions: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sprague Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sprague Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–

Bar = this company · dark tick = category median.

Star ratings

92 Google reviews we collected

  • 5 stars9199%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 82 written reviews

  • Praise12999%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price945%
  • Reasonable630%
  • Overpriced00%
  • Not sure525%
$116+12% vs typical bed bug exterminators

Middle half of what 9 customers paid ($101–$255) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4736%
  • Quality & results3225%
  • Speed & response1915%
  • Would recommend1512%
  • Communication129%
  • Honesty & trust43%
  • Price & value11%

What customers talk about

We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Larry was extremely professional, helpful and provided excellent service.”
  • “Thomas Martin does a great job with our pest control.”
  • “Oscar Barrientos is prompt to investigate any potential rodent or bug issue at my work.”
  • “We would definitely recommend and use Spregue for any rodents, spiders, ants.”
  • “Troy Paulus does a great job and communicates with us what works best.”
  • “He’s reliable, professional, thorough, and easy to work with.”
  • “Professional, reasonable price and their tech Mario Monge is super nice, good communication, knowledgeable, always on time and give updates.”

People customers mention

  • Keyes 6 reviews
  • Paulus 5 reviews
  • Kyle 4 reviews
  • Larry 3 reviews
  • Thomas 3 reviews
  • Matt 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Sprague Pest Solutions for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Oscar is awesome! I show him the critter problem and then no more critters! Our facility looks and feels so much better with his services!

Paid $100–120Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Oscar Barrientos is prompt to investigate any potential rodent or bug issue at my work. He always checks in and out with me with a friendly demeanor and gives me full recaps on what he does.

Paid $200+Not sureHornet & wasp exterminationRodent extermination
Musashi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very responsible and quick to respond! I highly recommend their service. "Rocket" is the one you're looking for!

Paid $100–120Reasonable price
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Bobby Gasaway is amazing. He goes above and beyond for us. Each store i had the pleasure of working with him at he makes sure that we are taken care of and follows up with us on how things are going. We appreciate his dedication. Thank you Bobby!

Paid $200+Not sureHornet & wasp exterminationRodent exterminationSpider extermination
Miguel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mario Monge is very professional, thorough, informative and an overall great person.

Paid $200+Great priceGeneral pest inspection

Photos

Customer reviews

5.0 ★★★★★ 92 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jeffrey Figuereo9 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Q was so amazing and explained everything so well. Will definitely hire him again!

  • Services: Spider extermination, General pest inspection, Cockroach extermination
Rigo Terriquez5 reviewsTotal number of Google reviews Rigo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Larry was extremely professional, helpful and provided excellent service. Im very happy with the experience and truly appreciate his attention and professionalism. Thank you, Larry! Highly recommend!

  • Services: Spider extermination, Ant extermination
  • Pest type: Ants, Spiders
Robert Perry2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thomas Martin does a great job with our pest control. What’s crazy is my job is right next to Waste Management, and I never see any flies or pests inside the warehouse. That says a lot about the quality of his work. He stays on top of everything and keeps the warehouse clean and pest-free. Definitely appreciate the great work, Thomas!

Christopher Jones1 reviewTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been working in rendering for 4plus years now and it is a very messy industry that most people don’t know exist. It is an industry that attracts pests and rodents and most workers that work in the industry come to accept it as the norm, and to some extent you must accept that you may occasionally see a pest or rodent. Speaking for myself, the facility in which I work was infestation level, roaches on your clothes in the locker room, roaches behind the water cooler, workers unable to leave their lunch unattended in the break room for a second without roaches inviting themselves. I use a storage room for old samples, I had to kick the door open because roaches would fall from the hinges onto my helmet. Rats. And there is a lot more. It had all become too common and become the norm. Keep in mind that the facility was still receiving weekly visits and treatments from pest control. I believe we were gifted with Thomas Martin into my third year. He has been all the difference. He showed us that working in rendering didn’t mean that we had to accept the conditions that we had up until then. And in the time since we’ve had Thomas he’s done so much for us. You don’t appreciate the simple pleasures until you no longer have them. Many of the workers resorted to bringing their own bottled water because of the roach problem with the water cooler. since Thomas those same people are drinking from the water cooler with a smile, being able to use the restroom during your lunch break without having to wrap up and store your food, burning precious minutes, I am now able to simply open doors without expecting roaches to fall down on me. Not having a o inspect your lunch pale for roaches before heading home for the day. thomas i believe was the 4th pest professional that i worked with while at the company. While all of them were good people and seemingly attentive and inquisitive in nature, it wasn’t until after being gifted Thomas that I suspect two things, one is that all the other professionals were just asking the customary questions while getting the signatures verifying service to seem inquisitive or that Thomas is just operating on a different level. Thomas seems to thoroughly enjoy the work and I believe that is what makes him so great at what he does. He puts in the work to understand the way they think, he has creative and thoughtful solutions to any roadblock he encounters. He keeps you up to date and informed on everything. I could talk all day about how superb his service has been and that still would not do it justice. In any industry, there are levels to expertise and excellence, Thomas is among the best without a doubt. I cant say much about the company other than the people I’ve interacted with have all be courteous. But my 5 star review is all for Thomas and the work he’s done.

Mike Jansen3 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Oscar is awesome! I show him the critter problem and then no more critters! Our facility looks and feels so much better with his services!

  • Price assessment: Reasonable price
  • Price: $100–120
  • Services: Spider extermination, General pest inspection, Cockroach extermination, Ant extermination
Debbie Calvillo5 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Oscar Barrientos is prompt to investigate any potential rodent or bug issue at my work. He always checks in and out with me with a friendly demeanor and gives me full recaps on what he does.

  • Price assessment: Not sure
  • Price: $200+
  • Services: Hornet & wasp extermination, Rodent extermination
Musashi Ikeda3 reviewsTotal number of Google reviews Musashi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very responsible and quick to respond! I highly recommend their service. "Rocket" is the one you're looking for!

  • Price assessment: Reasonable price
  • Price: $100–120
Response from the owner · 3 months ago

Ready..and Blast off! Rocket can tackle it all 🚀 🐜

David Jeronimo1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Troy Paulus does a great job and communicates with us what works best.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: General pest inspection
Manager account for Montgomery Self Storage2 reviewsTotal number of Google reviews Manager has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

⭐⭐⭐⭐⭐ Matt Keys from Sprague Pest Solutions was awesome! I messaged him because I had my corporate coming down for inspection. I needed all the webs removed from the building as soon as possible. He responded right away and even rearranged his schedule to come out and help me. His professionalism, quick response, and willingness to go above and beyond were greatly appreciated. Thank you, Matt, for the outstanding service! Highly recommend!

  • Services: Spider extermination
Roberto Velasquez4 reviewsTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Narvel, does a fantastic Job taking care of our facility and making sure he communicates with anything regarding our facility on every visit. Thank you Narvel for your service and great customer service.

  • Price assessment: Not sure
  • Services: General pest inspection
Response from the owner · 4 months ago

Thank you for your review. Way to go Narvel! 💪

Sprague Pest Solutions on Google Maps →

Business details