Pet sitter · Parma Heights, OH · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%76+10.7Replies to reviews 7%100+7.1Craft & service penalty70−3Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 72 pet sittersiPosition by Experts Score among all companies we track in this category. · better than 38%
4.7★★★★★217 Google reviews · 24 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Stay Dog Daycare and Boarding 4.7 out of 5 based on 217 reviews, noting the owner responds to 92% of feedback. Customers frequently praise the 24/7 availability, friendly staff, and daily report cards with photos, while also highlighting grooming services and accommodation for specific dog needs. Recurring criticisms in lower-rated reviews focus on facility cleanliness, specifically strong urine odors, along with concerns regarding communication about injuries and physical handling techniques.
Google rating: 4.7 out of 5 from 217 reviews (90% five-star).
Reviews on this page: 217 Google reviews (162 with written comments, 29 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: September 30, 2026.
Service: Pet Sitter serving Parma Heights, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other pet sitters
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyPet Sitters median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Stay. Dog Daycare, & Boarding: 76/100 on this factor. Category median: 84.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Stay. Dog Daycare, & Boarding: 71/100 on this factor. Category median: 79.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Stay. Dog Daycare, & Boarding: 70/100 on this factor. Category median: 98.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Stay. Dog Daycare, & Boarding: 76/100 on this factor. Category median: 93.B
76
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Stay. Dog Daycare, & Boarding: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Stay. Dog Daycare, & Boarding: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
4.7of 5
5 stars19690%
4 stars31%
3 stars21%
2 stars42%
1 star126%
Praise vs complaints
Phrases our text analysis found in 162 written reviews
89%praise
Praise15389%
Complaints1911%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable12100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7242%
Would recommend3621%
Honesty & trust2012%
Quality & results1710%
Price & value127%
Speed & response95%
Communication63%
What customers talk about
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Place seems nice, but my dog got kennel cough from being there for just the trial day of 6 hours.”
“I then brought up negligence of proper care for my injured pet while at Stay — seemed to change her tone to quite defensive and rude.”
“Just one example of the many many reasons we love the team at Stay and recommend them to everyone we know!”
“I would not recommend this business if you value the health and safety of your pet.”
“You can 100% trust this place to take care of your best friend.”
“If you are looking for grooming, Kendra, does an excellent job cutting our doodle.”
“The facility smells of urine as soon as you hit the first step and each time I picked my dog up, he had a horrible odor.”
“…avior/ moods of the animals to give them whatever they need within a reasonable framework.…”
“They charge fees for simple services such as dog walks and affection.”
“…minor injury during play time, and the Stay team took him to the vet immediately to make sure it was cleaned and treated properly.…”
“Her communication was wonderful and she went above and beyond to accommodate us.”
People customers mention
Cleveland14 reviews
Amy9 reviews
Kendra4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Stay. Dog Daycare, & Boarding for 3 kinds of job. Pick one to see what they paid and said.
CCoraLocal Guide · 89 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Although our dog can only participate in solo-play, we enjoy this place and think he does too. Open 24/7 which is perfect for our ever-changing schedules. Would recommend
Reasonable priceOther pet boarding
RRaaychel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Place seems nice, but my dog got kennel cough from being there for just the trial day of 6 hours. So be careful with that. She is also vaccinated so they can still get it when being vaccinated.
Update: amazing customer service for my dog getting the kennel cough and staff reached out personally. I know it’s a hard…
TTaylorLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our dog Apollo gets so excited to come here! They provide great updates, are super friendly, and we love that we can drop him off and pick him up 24 hours a day.
CChelsea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Long overdue 5 star review for this place! I’ve been taking my American Akita, Lyra, here for the past couple of years now. You can 100% trust this place to take care of your best friend. It makes me so happy to get the report cards and see her socializing. If you travel a lot and need boarding like I do, you will…
LLizaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We love Stay! My dog has been staying there for years and they always take the best care of him. It gives me peace of mind while traveling to know he is in a place where he is safe and happy. The daily report cards are a great perk as well. Stay really puts a lot of thought and effort into taking great care of the dogs!
SSandraLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We bring our pup to Stay for grooming with Amy. After trying a few different area groomers, we found perfection with Amy!
She takes great care of our girl making her feel comfortable and calm during her visits.
Amy’s grooming is consistent and she does a perfect Doodle Teddy Bear look! She communicates well and is…
Although our dog can only participate in solo-play, we enjoy this place and think he does too. Open 24/7 which is perfect for our ever-changing schedules. Would recommend
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 3 weeks ago
We love seeing Bernie’s smiling face! Thank you for your kind review!
R
Raaychel8 reviewsiTotal number of Google reviews Raaychel has written across all businesses on Google Maps, not just this one.
Place seems nice, but my dog got kennel cough from being there for just the trial day of 6 hours. So be careful with that. She is also vaccinated so they can still get it when being vaccinated.
Update: amazing customer service for my dog getting the kennel cough and staff reached out personally. I know it’s a hard thing to manage the same as the common cold for humans. They really seem to care about the dogs so don’t let that stray you away. It is a really nice place with great staff.
Response from the owner · a month ago
We were so happy to connect with you and appreciate your considerate review!
T
Taylor HarlandLocal Guide · 23 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Our dog Apollo gets so excited to come here! They provide great updates, are super friendly, and we love that we can drop him off and pick him up 24 hours a day.
Response from the owner · a month ago
We love Apollo! Thank you so much for your kind review and support!
L
Lauren StyczynskiLocal Guide · 13 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Long overdue 5 star review for this place! I’ve been taking my American Akita, Lyra, here for the past couple of years now. You can 100% trust this place to take care of your best friend. It makes me so happy to get the report cards and see her socializing. If you travel a lot and need boarding like I do, you will have such peace of mind when your pet stays here while you’re away.
Response from the owner · 3 months ago
Thank you so much for your very kind review! We are so happy we get to be a part of Lyra’s care!
L
Liza BrukLocal Guide · 12 reviewsiTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
We love Stay! My dog has been staying there for years and they always take the best care of him. It gives me peace of mind while traveling to know he is in a place where he is safe and happy. The daily report cards are a great perk as well. Stay really puts a lot of thought and effort into taking great care of the dogs!
Response from the owner · 3 months ago
We are so happy Mason is a part of Stay! Thank you so much for your kind review!
S
SandraLocal Guide · 16 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
We bring our pup to Stay for grooming with Amy. After trying a few different area groomers, we found perfection with Amy!
She takes great care of our girl making her feel comfortable and calm during her visits.
Amy’s grooming is consistent and she does a perfect Doodle Teddy Bear look! She communicates well and is so kind!
We’re so grateful to have found Amy!
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 4 months ago
Thank you so much for the kind review! We agree Amy is wonderful!
T
Tia DuttkoLocal Guide · 25 reviewsiTotal number of Google reviews Tia has written across all businesses on Google Maps, not just this one.
