Auto body shop · Hartford, CT · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★373 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise T & J Auto Body for its high-quality repairs, reasonable pricing, and clear communication throughout the process. Many note that the staff is professional and helpful, often assisting with insurance estimates and rental cars to ensure a smooth experience. While most reviews highlight the shop's attention to detail and timely service, a few low-star comments criticize phone responsiveness and specific instances of damage or unfinished work on returned vehicles.
Google rating: 5.0 out of 5 from 373 reviews (98% five-star).
Reviews on this page: 373 Google reviews (317 with written comments, 20 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: September 27, 2026.
Service: Auto Repair Shop serving Hartford, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
T & J Auto BodyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T & J Auto Body: 96/100 on this factor. Category median: 87.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T & J Auto Body: 94/100 on this factor. Category median: 83.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T & J Auto Body: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T & J Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T & J Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T & J Auto Body: 24/100 on this factor. Category median: 59.D
24
Bar = this company · dark tick = category median.
Star ratings
373 Google reviews we collected
5.0of 5
5 stars36698%
4 stars31%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 317 written reviews
99%praise
Praise55999%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1548%
Reasonable1342%
Overpriced00%
Not sure310%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12722%
Quality & results12121%
Would recommend12021%
Price & value6311%
Speed & response6211%
Honesty & trust407%
Communication336%
What customers talk about
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They took care of everything professionally and made the whole process as smooth as possible.”
“T & J did a great job fixing my car in a very timely manner and at a very reasonable price.”
“They have fixed my car front bumper which was damaged for free of cost.”
“I would highly recommend T & J Auto Body to anyone looking for quality work and a shop they can trust.”
“Tom and Mike were fabulous to work with and I was very happy with the reasonable price!”
“They repaired my car quickly and it looked even better than before.”
“I really want to say thank you to the team here great and honest workers so helpful!”
“They communicated well and even made it easy to get a rental car when I needed help with that.”
People customers mention
Tim22 reviews
Matt12 reviews
Tom9 reviews
Accord5 reviews
Walsh4 reviews
Mike3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired T & J Auto Body for 2 kinds of job. Pick one to see what they paid and said.
Clayton3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I had a great experience with T & J Auto Body. They did an excellent job repairing my car, and when I got it back, it looked absolutely pristine. Everyone there was great to work with, and they truly went the extra mile throughout the entire repair process.
T & J has a well-known reputation for doing quality work,…
PaintingBody & Trim
Abby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
T&J was really great to work with. They repaired my car quickly and it looked even better than before. They communicated well and even made it easy to get a rental car when I needed help with that. I appreciate their customer service and repair work. I would recommend them for repair services!
Marianne5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
T & J did a great job fixing my car in a very timely manner and at a very reasonable price. Very friendly office and my car was completely cleaned inside and out when I picked it up. Highly recommend!! Thanks to all at T & J’s!!
Great pricePaintingBody & Trim
Yasir11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Guys this place is a hidden gem and the service you get is absolutely solid! I really want to say thank you to the team here great and honest workers so helpful! I will definitely come back again no doubt!
MarkLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
When we needed to get our car repaired after a Turkey flew into the windshield, all of the auto body shops I called were unavailable to work on it right away. But when I spoke with T&J, they were more than happy to take on the repair as soon as we got the car to them. They handled the insurance estimate smoothly and…
Great priceBody & Trim
Kristie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
T&J did a fantastic job repairing my car after a collision, and they were SO great to work with. I ended up having an unusual electrical issue (stemming from door removal/replacement) and they were persistent and dedicated to figuring it out- even though I know it cost them extra to do so. Highly recommend!
I had a great experience with T & J Auto Body. They did an excellent job repairing my car, and when I got it back, it looked absolutely pristine. Everyone there was great to work with, and they truly went the extra mile throughout the entire repair process.
T & J has a well-known reputation for doing quality work, and they definitely live up to it. They took care of everything professionally and made the whole process as smooth as possible. I would highly recommend T & J Auto Body to anyone looking for quality work and a shop they can trust.
Services: Painting, Body & Trim
Abby McNamara2 reviewsiTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
T&J was really great to work with. They repaired my car quickly and it looked even better than before. They communicated well and even made it easy to get a rental car when I needed help with that. I appreciate their customer service and repair work. I would recommend them for repair services!
Marianne Grzybowski5 reviewsiTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
T & J did a great job fixing my car in a very timely manner and at a very reasonable price. Very friendly office and my car was completely cleaned inside and out when I picked it up. Highly recommend!! Thanks to all at T & J’s!!
Price assessment: Great price
Services: Painting, Body & Trim
Yasir Juma11 reviewsiTotal number of Google reviews Yasir has written across all businesses on Google Maps, not just this one.
Guys this place is a hidden gem and the service you get is absolutely solid! I really want to say thank you to the team here great and honest workers so helpful! I will definitely come back again no doubt!
Mark BorensteinLocal Guide · 10 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
When we needed to get our car repaired after a Turkey flew into the windshield, all of the auto body shops I called were unavailable to work on it right away. But when I spoke with T&J, they were more than happy to take on the repair as soon as we got the car to them. They handled the insurance estimate smoothly and were very good at communicating all along the process of the repair. And the work they did was beyond my expectations. I definitely recommend these guys if you want quality expert care for your vehicle.
Price assessment: Great price
Services: Body & Trim
Kristie Wagner6 reviewsiTotal number of Google reviews Kristie has written across all businesses on Google Maps, not just this one.
T&J did a fantastic job repairing my car after a collision, and they were SO great to work with. I ended up having an unusual electrical issue (stemming from door removal/replacement) and they were persistent and dedicated to figuring it out- even though I know it cost them extra to do so. Highly recommend!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Kemar Thompson2 reviewsiTotal number of Google reviews Kemar has written across all businesses on Google Maps, not just this one.
There is a reason why all of their reviews are five stars. This is the place to go. Ive been coming here since I was a kid. And I will keep coming here and recommend this place to my kids. T and J goes above and beyond. Don't question it. Come here. you'll be happy.
Jason Archer2 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
T&J Autobody did a fantastic job repairing my car after a minor accident. The craftsmanship was top-notch — flawless finish, and you'd never know there was any damage. On top of the quality work, they were timely, communicative, and genuinely personal from start to finish. Stress-free experience all around. Highly recommend T&J to anyone who wants high-quality repairs without the runaround.
Price assessment: Great price
Services: Painting, Body & Trim
Mike Spillane5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Tim the owner, couldn't say anything nicer about this guy, after someone hit me, they went above and beyond doing more then what the 💩 insurance paid him for to do, there attitude to help was a+++ if you need your car fixed this is the place to go
