Veterinarian · Indianapolis, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%77+10.9Replies to reviews 7%66+4.7Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 77%
4.9★★★★★191 Google reviews · 24 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the clinic 4.9 out of 5, highlighting thorough examinations, holistic treatments like acupuncture, and compassionate staff who communicate clearly with anxious pets. Clients frequently praise the quick turnaround and detailed explanations provided during visits. However, a few low-star reviews criticize billing practices, specifically citing disputes over prepayment deadlines for cancellations and a lack of follow-up contact after surgical procedures.
Google rating: 4.9 out of 5 from 191 reviews (94% five-star).
Reviews on this page: 191 Google reviews (155 with written comments, 28 with photos).
Owner responses: the business replied to 77% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Integrative Veterinary Clinic: 89/100 on this factor. Category median: 83.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Integrative Veterinary Clinic: 87/100 on this factor. Category median: 78.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Integrative Veterinary Clinic: 90/100 on this factor. Category median: 90.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Integrative Veterinary Clinic: 77/100 on this factor. Category median: 87.B
77
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Integrative Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Integrative Veterinary Clinic: 66/100 on this factor. Category median: 49.B
66
Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
4.9of 5
5 stars18094%
4 stars63%
3 stars00%
2 stars11%
1 star42%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
93%praise
Praise17893%
Complaints137%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price68%
Reasonable5575%
Overpriced11%
Not sure1115%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7841%
Would recommend4121%
Quality & results2413%
Honesty & trust189%
Communication168%
Speed & response84%
Price & value63%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I could not be happier with her care, expertise and integrative approach to veterinary care.”
“We had taken both dogs for treatment previously and I would recommend the staff highly.”
“I cannot recommend The Integrative Veterinary Clinic enough!”
“She was so very thorough with the exam, but she also gave me a wealth of information on what she was doing and why.”
“…n with and they’re always coming up with plans to help us combat the awful symptoms it throws at us.…”
“They genuinely care about my dog and spotted things that my current vet obviously missed, especially with his weight loss.”
“Haithcox and her team helped me to make some big and tough decisions for my pup and walked me through everything, literally holding my hand through the process.”
“They got us in quickly for appointments and showed both of us so much love from the second we walked into the door.”
“Clinic staff repeatedly requested records and his staff was unresponsive.”
“It's worth it.”
“Alternative treatment such as accupunture and supplements can be pricey because most treatments are not covered by insurance.”
People customers mention
Nichols34 reviews
Haithcox16 reviews
Olden12 reviews
Steve3 reviews
Dickinson3 reviews
Stahl3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Integrative Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
Rachel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I cannot recommend The Integrative Veterinary Clinic enough! They are the absolute best. We started with our glaucoma dog, after a bout of vestibular disease. They worked on him so well and have helped him recover and continue to thrive.
Most recently, we have taken our overweight dog to see Dr. O. He is absolutely…
Great priceService not listed
Kate2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★
Cancelled my appt. claimed I did not pay in advance after my 2nd cancellation after I called to pre-pay. Office said I was supposed to pay by noon the previous day. Nowhere in my voicemail or text did it say by noon. I called within 24 hours of their message and 24 hours before my appointment. Now almost 3 months…
FlorenceLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They genuinely care about my dog and spotted things that my current vet obviously missed, especially with his weight loss.
Reasonable priceLarge animals
StephanieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dr. Towles is a phenomenal vet who truly cares for the "human" clients and their fur babies! I have used Dr. Towles since 2009 and was thrilled to find her a few days a week at the Integrative Veterinary Clinic in Westfield! She cared for our 4 Lhasa Apsos, which have all passed on as of February of this year.…
Carol16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great Customer Service. Swabbed My Dogs Ears Labeled & Dropped Off Samples & Waited For Results— Received Ear Wash Meds & Instructions!
YAY 🐕♥️
Happy My Dog Will Be Feeling Better!
Not sureLarge animals
TerraLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My two year-old golden doodle was traumatized by a previous Vet. She was shaking as always, very fearful when I took her in. Everyone there was so kind, and just the voices alone calmed her. She felt the good energy and wasn’t shaking by the end of the appointment. I appreciate ilthe knowledge that they exhibited,…
I rescued this girl unexpectedly a couple of weeks ago. I was not planning to get a second dog but she just happened upon us. I took her to Dr. Haithcox and have been truly BLOWN away not just by Dr. Haithcox but every single person in that office. The last couple weeks with her health have been a major roller coaster for me, and my girl Rosie. Dr. Haithcox and her team helped me to make some big and tough decisions for my pup and walked me through everything, literally holding my hand through the process. They provided so much support, encouragement and guidance. I could not have gone through this process without them. There’s no doubt about that. They care for my girl as much as I do and that’s all I can ask for. I never once felt rushed with the staff and never felt like I was an annoyance with all my questions. They got us in quickly for appointments and showed both of us so much love from the second we walked into the door. I can’t thank Dr. Haithcox and her team enough. They are true blessings in my life and most importantly my pup’s life.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for sharing your and Rosie's experience with Dr. Haithcox and our team. We loved Rosie from the moment we met her. She is a strong and willful girl, and you have done an amazing thing by truly saving her life. Thank you for trusting us to care for not only Rosie, but you as well.
Rachel Sitarz, PhD1 reviewiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I cannot recommend The Integrative Veterinary Clinic enough! They are the absolute best. We started with our glaucoma dog, after a bout of vestibular disease. They worked on him so well and have helped him recover and continue to thrive.
Most recently, we have taken our overweight dog to see Dr. O. He is absolutely terrible at the vet. I prepared them ahead of time he is really bad and has to be muzzled. They were never concerned. I have never had an appointment where he didn't scream, despite having a soft muzzle on.
His appointment was without incident. He did not scream. They were able to draw blood, AND cut his nails without a single scream, growl or thrash. I cannot even articulate how shocked I was!!!
They are absolutely the best. Incredible team and facility. I 100% trust them with all of our fur babies!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for sharing your wonderful experience with us! We're thrilled to hear about the positive outcomes for both of your dogs and that our team was able to provide such effective care. Your trust and confidence in our clinic mean a lot to us. We look forward to continuing to support the health and well-being of your furry family members.
Kate Fish2 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Cancelled my appt. claimed I did not pay in advance after my 2nd cancellation after I called to pre-pay. Office said I was supposed to pay by noon the previous day. Nowhere in my voicemail or text did it say by noon. I called within 24 hours of their message and 24 hours before my appointment. Now almost 3 months later get a text stating checkup is due. Seemed like I did not receive equal treatment.
Response from the owner · a month ago
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling frustrated and that our communication regarding the prepayment requirement was not clear. We understand how important it is for our policies and expectations to be communicated consistently and clearly.
We take concerns like this seriously and will review what was communicated regarding the appointment and prepayment requirement to ensure our process is clear for our clients. Our goal is always to provide consistent, respectful service while making sure our policies are applied fairly.
We appreciate you bringing this to our attention and apologize for the frustration this situation caused.
Florence GaylordLocal Guide · 23 reviewsiTotal number of Google reviews Florence has written across all businesses on Google Maps, not just this one.
They genuinely care about my dog and spotted things that my current vet obviously missed, especially with his weight loss.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
Thank you for sharing your positive experience. We're delighted to hear that our team could provide valuable insights for your dog's health. Your trust in our care means a lot to us.
Stephanie MyersLocal Guide · 16 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Dr. Towles is a phenomenal vet who truly cares for the "human" clients and their fur babies! I have used Dr. Towles since 2009 and was thrilled to find her a few days a week at the Integrative Veterinary Clinic in Westfield! She cared for our 4 Lhasa Apsos, which have all passed on as of February of this year. She now has my 2/9-week Lhasa Apso puppies! I could not be happier with her care, expertise and integrative approach to veterinary care.
Thanks So Much! You all have a "GEM" in Dr. Towles 🐾🐾
Response from the owner · a month ago
Thank you for sharing your wonderful experience with Dr. Towle. We're delighted to hear about the exceptional care she has provided to your pets over the years. It's heartwarming to know that her expertise and integrative approach have made such a positive impact. We appreciate your kind words and look forward to continuing to support you and your new puppies.
Carol Smith16 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Great Customer Service. Swabbed My Dogs Ears Labeled & Dropped Off Samples & Waited For Results— Received Ear Wash Meds & Instructions!
YAY 🐕♥️
Happy My Dog Will Be Feeling Better!
Price assessment: Not sure
Services: Large animals
Response from the owner · a month ago
Thank you for sharing your positive experience with us! We're delighted to hear that our team provided great customer service and that your dog's needs were promptly addressed. It's wonderful to know your dog is on the path to feeling better. We appreciate your feedback and look forward to serving you again in the future!
Terra Emery-DavisLocal Guide · 14 reviewsiTotal number of Google reviews Terra has written across all businesses on Google Maps, not just this one.
My two year-old golden doodle was traumatized by a previous Vet. She was shaking as always, very fearful when I took her in. Everyone there was so kind, and just the voices alone calmed her. She felt the good energy and wasn’t shaking by the end of the appointment. I appreciate ilthe knowledge that they exhibited, the kindness that they used with my dog, and the explanations and willingness to work with me on cost and alternatives.
Price assessment: Reasonable price
Services: Exotic animals
Response from the owner · a month ago
Thank you for sharing your experience. We're delighted to hear that our team was able to provide a calming and supportive environment for your golden doodle. It's wonderful to know that our staff's kindness and expertise made a positive impact. We appreciate your feedback and look forward to continuing to support you and your pet.
Priscilla Turner13 reviewsiTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful feedback! We're thrilled to hear that you and your dog had a positive experience with our staff and Dr. O. Your satisfaction is important to us, and we look forward to serving you both in the future.
Emily Walsh Lahnum5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Truly so grateful for the time and expertise to help my senior pup (only 9) live her best life. She has some new health concerns and we felt stuck on how to move forward so we made the drive to explore integrative medicine options. I now have a pocket full of alternatives and heart full of hope❤️🩹
Big thanks to the entire team. We are lucky to have you here in Indy! We will for sure be seeing you again soon.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
Thank you so much for your heartfelt review! ❤️ We are so grateful that you trusted our team to help you navigate your pup’s new health concerns. Our goal with integrative medicine is to look at the whole patient and provide thoughtful options that support their health, comfort, and quality of life. We’re so happy you left feeling hopeful and equipped with options for helping her live her best life! Thank you for making the drive to see us—we’re truly lucky to have such wonderful clients and their pets here in Indy. We look forward to seeing you both again soon! 🐾❤️
