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Trips Exterminating

Pest control service · Pomona, CA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 110 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 97%
5.0 ★★★★★ 112 Google reviews · 19 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
$136typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Trips Exterminating at a glance

Google reviewers rate Trips Exterminating five stars based on 112 reviews, highlighting punctual same-day or next-day arrivals and clear communication regarding arrival times. Customers frequently cite fair, transparent pricing without aggressive upselling, alongside thorough inspections and effective treatments for pests like rats, termites, and ants. The service is described as professional and knowledgeable, often leading to repeat business for ongoing maintenance. No specific criticisms appear in the provided excerpts, as all reviews are positive.

  • Google rating: 5.0 out of 5 from 112 reviews (100% five-star).
  • Reviews on this page: 112 Google reviews (106 with written comments, 6 with photos).
  • Owner responses: the business replied to 13% of reviews.
  • Most recent review: October 25, 2026.
  • Service: Bed Bug Exterminator serving Pomona, California.

Data from Google, last updated November 1, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.

Satisfaction100Reliability99Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 100 (median 95)Reliability: 99 (median 95)Craft & service: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
Trips ExterminatingBed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Trips Exterminating: 100/100 on this factor. Category median: 95.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Trips Exterminating: 99/100 on this factor. Category median: 95.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Trips Exterminating: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Trips Exterminating: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Trips Exterminating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–

Bar = this company · dark tick = category median.

Star ratings

112 Google reviews we collected

  • 5 stars112100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 106 written reviews

  • Praise269100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1352%
  • Reasonable1248%
  • Overpriced00%
  • Not sure00%
$136+31% vs typical bed bug exterminators

Middle half of what 14 customers paid ($121–$282) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5520%
  • Speed & response5320%
  • Would recommend4416%
  • Quality & results4216%
  • Price & value2911%
  • Communication2610%
  • Honesty & trust218%

What customers talk about

We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was extremely thorough, knowledgeable, and offered clear, effective recommendations.”
  • “He is always fast, professional, and takes care of all our problems.”
  • “I would recommend this company to anyone that requires these services.”
  • “I recently had a consultation of my attic for rodent activity, and I wanted to express my appreciation for the outstanding service provided by Alex.”
  • “Alex does excellent, honest work and is fair with his pricing.”
  • “Very communicative and kept me well informed about the process and time of arrival.”
  • “I’m very appreciative Alex war great Very cool person I know he has great friends that h keeps company with very honest.”

People customers mention

  • Alex 34 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Trips Exterminating for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m a repeat customer of Trips Exterminating. Alex treated my house for a localized termite infestation and most recently for ant extermination and prevention. Alex does excellent, honest work and is fair with his pricing. As a repeat customer, Alex is definitely someone I trust and I wholeheartedly recommend to neighbors, friends, and family.

Paid $120–140Reasonable priceTermite inspectionTermite exterminationAnt extermination
Lulu6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve been using Alex for years for our hours regular pest control services. He is always fast, professional, and takes care of all our problems. We just had a very urgent any problem in the house. He helped us cleared all the next day! Thank you Alex!

Paid $60–80Great priceGeneral pest inspectionAnt extermination
Angelina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We called Alex on a Sunday (Father's day, no less!) and within an hour he arrived at our house. He even texted once with an updated ETA. Communication is excellent. He is professional, knowledgeable, friendly, and definitely put our minds at ease with his thorough inspection of our home and property. We are so…

Paid $120–140Great priceHornet & wasp extermination
Glen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex was great! showed up on time each visit, caught the pest in our attic (rat) the first day/night came back right away to dispose and we have not had any since! he has been back twice to check the traps and we have no more pest problem. we are so impressed by his professionalism that we signed up for monthly pest…

Paid $200+Great priceRodent exterminationTermite exterminationSpider extermination
CLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

5 stars! Got a pest inspection done recently and it was straightforward and thorough. Alex came on time, checked everything properly, explained what they found clearly, and the report was solid. Friendly service, fair price, no pushy upsells. Happy customer—would use them again for sure!”

Paid $120–140Reasonable priceTermite inspectionGeneral pest inspection
JayLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’m very appreciative Alex war great Very cool person I know he has great friends that h keeps company with very honest. He gave me agree instruction and told me he’s sees no problems but to be safe the sorry I asked he to boom my couches after so he helped me take my old couch to the trash without me asking for help great person over all

Paid $120–140Great priceRodent extermination

Photos

Customer reviews

5.0 ★★★★★ 112 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Riley CharlesLocal Guide · 223 reviewsTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex is the best! Always there when I need him and always on time. I can count on him and he's helped me during several flea and rat infestations.

Alex Topete5 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex was extremely prompt and knowledgeable. He arrived same day, resolved our issue and secured our home all within 48 hours. Very friendly, quick and clear to respond. I would recommend this company to anyone that requires these services.

  • Price assessment: Great price
  • Services: Rodent extermination
  • Pest type: Rodents
Vicki BaldwinLocal Guide · 20 reviewsTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best price by far. Did not try to upsell us On tenting our home, which three other companies did. Alex was very knowledgeable and saved us money!

  • Price assessment: Reasonable price
  • Pest type: Termites, Rodents
Tracie Jackson1 reviewTotal number of Google reviews Tracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast response, knowledgable and realistic pricing. I will absolutely use Trips again.

  • Price assessment: Reasonable price
  • Services: Termite inspection, Termite extermination
  • Pest type: Termites
Christopher Lara1 reviewTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex was great and helped us with our pest issues! Would recommend to on anyone who needs this service.

John Austria3 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m a repeat customer of Trips Exterminating. Alex treated my house for a localized termite infestation and most recently for ant extermination and prevention. Alex does excellent, honest work and is fair with his pricing. As a repeat customer, Alex is definitely someone I trust and I wholeheartedly recommend to neighbors, friends, and family.

  • Price assessment: Reasonable price
  • Price: $120–140
  • Services: Termite inspection, Termite extermination, Ant extermination
  • Pest type: Ants, Termites
Susan Du5 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently had a consultation of my attic for rodent activity, and I wanted to express my appreciation for the outstanding service provided by Alex. He was extremely thorough, knowledgeable, and offered clear, effective recommendations. His attention to detail and expertise in this field, good price, great service has changed my mind to switching from another pest control company to his.

  • Price assessment: Great price
  • Services: Rodent extermination
  • Pest type: Rodents
Chi2 reviewsTotal number of Google reviews Chi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Trip Exterminating came to my house for an inspection. He was courteous, thorough and HONEST. Another company came the following day and quoted $$$ for setting traps and exclusion, even though they couldn’t prove to me any current activity.

  • Services: Rodent extermination
Lulu Jia6 reviewsTotal number of Google reviews Lulu has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been using Alex for years for our hours regular pest control services. He is always fast, professional, and takes care of all our problems. We just had a very urgent any problem in the house. He helped us cleared all the next day! Thank you Alex!

  • Price assessment: Great price
  • Price: $60–80
  • Services: General pest inspection, Ant extermination
Tony Hung6 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alex is great to work with! Would recommend his service!

Trips Exterminating on Google Maps →

Business details