Pest control service · Kansas City, MO · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★149 Google reviews · 20 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$35typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 5.0 out of 5 from 149 reviews (99% five-star).
Reviews on this page: 149 Google reviews (132 with written comments, 3 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 7, 2026.
Service: Pest Control Service serving Kansas City, Missouri.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Upfront PestPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Upfront Pest: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Upfront Pest: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Upfront Pest: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Upfront Pest: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
149 Google reviews we collected
5.0of 5
5 stars14899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
99%praise
Praise40999%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4690%
Reasonable510%
Overpriced00%
Not sure00%
$35-69% vs typical pest control services
Middle half of what 25 customers paid ($27–$68) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7518%
Honesty & trust7017%
Staff & attitude6817%
Speed & response6015%
Would recommend5614%
Communication4310%
Price & value4010%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did a very thorough assessment and treatment on first application.”
“As far as price compared to service quality, Upfront is a no brainer.”
“Josh is very professional and took care of all my issues right away.”
“Josh was expedient in scheduling an appointment; after scheduling, he showed up on time and communicated 30 minutes before arriving.”
“If you're looking for help in the pest department, then look no further!”
“My neighborhood has a huge problem with wasps, he came out and knocked them all down and finished it off with a pheromone they stay away from.”
“Super reliable, easy to work with, and always does a great job.”
“He was fair in pricing and honest about any questions we had.”
People customers mention
Josh26 reviews
Control5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Upfront Pest for 8 kinds of job. Pick one to see what they paid and said.
ZZach5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My wife and I have been nothing but pleased with the service. As far as price compared to service quality, Upfront is a no brainer. My neighborhood has a huge problem with wasps, he came out and knocked them all down and finished it off with a pheromone they stay away from. He also took care of the ants/spiders. I’d…
Paid $20–40Great priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
RRandallLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick response for service. Did a very thorough assessment and treatment on first application. Looking forward to be mosquito free and be able to enjoy our backyar.
Paid $60–80Reasonable priceGeneral pest inspectionMosquito exterminationBug & insect extermination
KKarson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend! He was actually my soccer coach back in the day, so it’s pretty cool having him as my pest control guy now. Super reliable, easy to work with, and always does a great job. Definitely someone you can trust! Also, very cost effective.
Paid $20–40Great priceSpider exterminationGeneral pest inspectionAnt extermination
DDavid3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Upfront provided excellent service, on time, for a very reasonable amount, less than I had been paying.
Paid $60–80Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
WWilliam10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Josh is very professional and took care of all my issues right away. Great service for a great price. Highly recommend
MMorganLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We were very pleased with the pest service Josh provided! It was affordable and he communicated expectations well. We would definitely recommend his company to others!
Paid $20–40Great priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
My wife and I have been nothing but pleased with the service. As far as price compared to service quality, Upfront is a no brainer. My neighborhood has a huge problem with wasps, he came out and knocked them all down and finished it off with a pheromone they stay away from. He also took care of the ants/spiders. I’d trust this guy with the keys to my house. When he says no quibble call back, he means it.
Price assessment: Great price
Price: $20–40
Services: Hornet & wasp extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Spiders, Other
Response from the owner · 2 months ago
Thank you, Zach! Your wonderful review made our day! We take real pride in delivering the kind of service we would want for our own home and it brought us great joy to hear that we are hitting the mark. Thank you. It is an honor to serve you.
R
Randall SeeverLocal Guide · 15 reviewsiTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Quick response for service. Did a very thorough assessment and treatment on first application. Looking forward to be mosquito free and be able to enjoy our backyar.
Price assessment: Reasonable price
Price: $60–80
Services: General pest inspection, Mosquito extermination, Bug & insect extermination
Response from the owner · 2 months ago
Thank you for this wonderful review! We are thrilled to hear about your positive experience and really appreciate you taking the time to share. We are honored to serve you.
K
Karson Bennett3 reviewsiTotal number of Google reviews Karson has written across all businesses on Google Maps, not just this one.
Highly recommend! He was actually my soccer coach back in the day, so it’s pretty cool having him as my pest control guy now. Super reliable, easy to work with, and always does a great job. Definitely someone you can trust! Also, very cost effective.
Price assessment: Great price
Price: $20–40
Services: Spider extermination, General pest inspection, Ant extermination
Response from the owner · 2 months ago
Thank you, Karson! We are so grateful for all your kind words. It is an honor to serve you!
T
Tom & Sara AlbrightLocal Guide · 25 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
This was our first time of using Upfront Pest Control, we will be using them from now on! Josh was expedient in scheduling an appointment; after scheduling, he showed up on time and communicated 30 minutes before arriving. He was thorough with the application and communicated problems areas. He was fair in pricing and honest about any questions we had. It was simply a pleasure to work with Upfront Pest Control.
Response from the owner · 2 months ago
Thank you, Tom & Sara! We are so grateful for this wonderful review. At Upfront Pest, we pride ourselves on delivering first-rate service at unbeatable prices. It made our day to hear that you've had a great experience. Thanks again. We are honored to serve you.
D
David Sallee3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Upfront provided excellent service, on time, for a very reasonable amount, less than I had been paying.
Price assessment: Great price
Price: $60–80
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination
Response from the owner · 2 months ago
Thank you for this wonderful review. We take great pride in delivering award-winning pest control at unbeatable prices and are so grateful for the opportunity to serve you.
W
William Acker10 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Thank you, William. It means a lot to us that you'd take the time to leave this wonderful review. We are so glad to hear about your positive experience and are honored to serve you. Thanks again.
M
Matthew Sullivan5 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
After years of dealing with the big national pest control companies, I can honestly say the experience with Upfront Pest has been on a completely different level.
With the larger corporate companies, I always felt like just another account. The service felt rushed, communication was inconsistent, and it seemed like the focus was on selling the next service rather than actually solving the problem.
Upfront Pest is the exact opposite. From the first interaction, it was obvious they genuinely care about their customers. They took the time to explain everything, answered every question, and went above and beyond to make sure our home was protected instead of just checking a box.
It’s refreshing to support a locally owned business that prioritizes hospitality, integrity, and doing great work. If you’re tired of mediocre service from the big companies and want a team that actually takes pride in what they do, I can’t recommend Upfront Pest highly enough.
Response from the owner · 3 months ago
Thank you, Matthew! It was incredibly gratifying to read this wonderful review. We are so glad to hear about your positive experience. We take great pride in delivering exceptional service at unbeatable prices and couldn't be happier that this is shining through. Thanks again. It is an honor to serve you.
T
Tim Krantz13 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Top notch service. If you're looking for help in the pest department, then look no further!
Response from the owner · 3 months ago
Thank you, Tim! It means a lot to us that you took the time to leave this review and we are so glad to hear that you've had a positive experience! Thanks again!
A
Alyssa5 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
Super helpful! They were very communicative & able to come out quickly. Very thorough initial visit taking care of everything & they answered all my questions! Thank you!
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · 4 months ago
Thank you, Alyssa! We are so grateful for the opportunity to serve you and loved reading about your positive experience. Thanks for taking the time to leave a review - it makes a big difference for a locally owned and operated business like ours!
P
Patricia EdmondsLocal Guide · 18 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I started using UPFRONT PEST control in August 2025, utilizing their yearly plan, which includes four visits + if any bugs are spotted inside they will come back out to rectify. Kansas City weather is erratic, with all the rain we’ve had this spring no problems.
Josh has done a great job inside and out. I highly recommend him.
Price assessment: Great price
Services: Hornet & wasp extermination, General pest inspection, Bug & insect extermination
Response from the owner · 4 months ago
Thank you, Patricia! We are so grateful for this wonderfully kind and thoughtful review. We take great pride in delivering high quality service. Hearing this positive feedback really makes our day. Thanks again - it is an honor to serve you.
