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Urgent Care Auto Center

Auto repair shop · Lincoln, NE · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#222 of 975 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 77%
4.9 ★★★★★ 162 Google reviews · 2 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Aug 2026latest review

Urgent Care Auto Center at a glance

Reviewers frequently cite the shop's friendly staff, honest communication, and ability to diagnose and repair issues quickly as key strengths. Customers appreciate the transparent pricing, lack of hidden charges, and the provision of thorough explanations regarding necessary work. While most feedback is positive, a minority of lower-rated reviews mention concerns about vehicle damage occurring during service and perceptions that the shop is on the pricey side.

  • Google rating: 4.9 out of 5 from 162 reviews (95% five-star).
  • Reviews on this page: 162 Google reviews (117 with written comments, 1 with photos).
  • Owner responses: the business replied to 57% of reviews.
  • Most recent review: August 12, 2026.
  • Service: Auto Repair Shop serving Lincoln, Nebraska.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction92Reliability95Craft & service100Value100Momentum100Replies to reviews65Satisfaction: 92 (median 88)Reliability: 95 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 65 (median 60)
Urgent Care Auto CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Urgent Care Auto Center: 92/100 on this factor. Category median: 88.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Urgent Care Auto Center: 95/100 on this factor. Category median: 85.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Urgent Care Auto Center: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Urgent Care Auto Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Urgent Care Auto Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Urgent Care Auto Center: 65/100 on this factor. Category median: 60.B
65

Bar = this company · dark tick = category median.

Star ratings

162 Google reviews we collected

  • 5 stars15495%
  • 4 stars32%
  • 3 stars42%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 117 written reviews

  • Praise23297%
  • Complaints63%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price480%
  • Reasonable120%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5824%
  • Speed & response3515%
  • Honesty & trust3414%
  • Quality & results3213%
  • Would recommend3213%
  • Price & value3013%
  • Communication177%

What customers talk about

We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great automotive repair shop with friendly customer service.”
  • “We are out of towners and had some valve stem issues on our tires they were extremely friendly and got us back on the road in no time!”
  • “…elped me to repair my car quickly even they were so busy and they are honest I do recommend this shop and I can assure you that they are honest people…”
  • “Love everyone here; they always treat me right and explain things thoroughly in terms I can understand.”
    “A couple of weeks ago I had been airing up my tire at Casey's next door and it just was not working.”
  • “I always feel like I’m in good hands here and would recommend them to anyone!”
    “Cannot recommend these guys enough.”
  • “My bill was very affordable- diagnostic, temp sensor, air filter and labor.”
    “Excellent service and they do not overcharge.”
  • “Quick diagnosis, fast repair, and they even took the time to explain the work so I understood exactly what was done.”

People customers mention

  • Ben 6 reviews
  • Darren 5 reviews
  • Darrin 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Urgent Care Auto Center for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Corbin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great automotive repair shop with friendly customer service.They did the repairs needed in a timely manner. I will be returning with any future maintenance and repairs!

Transmission
GregLocal Guide · 790 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best place with a quality of expert mechanics. Super nice people work there and know all makes of vehicles and even exotic expensive high performance cara.

Lylah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Can’t speak highly about this place! We are out of towners and had some valve stem issues on our tires they were extremely friendly and got us back on the road in no time! Very budget friendly!

Customer photo from Lylah's review
MitchellLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cant say enough good things about this shop, they've gone above and beyond taking care of us and dealing with all the hassle that came with the car. We can't thank them enough for getting us back on the road. If your looking for an amazing shop and ever better people, this is the place to go!!!

Great priceTransmissionEngine repairWheel alignment
TomLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Preston is the best. front desk is always friendly. this company knows how to take care of your car needs.

Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service and they do not overcharge. No hidden charges. They will get our business on our personal and work vehicles.

General repairs & maintenanceAuto brake repair

Photos

Customer reviews

4.9 ★★★★★ 162 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Corbin Hilger3 reviewsTotal number of Google reviews Corbin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great automotive repair shop with friendly customer service.They did the repairs needed in a timely manner. I will be returning with any future maintenance and repairs!

  • Services: Transmission
Gayla Martin9 reviewsTotal number of Google reviews Gayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great local owned business.

Greg HenningLocal Guide · 790 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best place with a quality of expert mechanics. Super nice people work there and know all makes of vehicles and even exotic expensive high performance cara.

Lylah Deckard5 reviewsTotal number of Google reviews Lylah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can’t speak highly about this place! We are out of towners and had some valve stem issues on our tires they were extremely friendly and got us back on the road in no time! Very budget friendly!

Mitchell MartinLocal Guide · 16 reviewsTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cant say enough good things about this shop, they've gone above and beyond taking care of us and dealing with all the hassle that came with the car. We can't thank them enough for getting us back on the road. If your looking for an amazing shop and ever better people, this is the place to go!!!

  • Price assessment: Great price
  • Services: Transmission, Engine repair, Wheel alignment, Transmission repair
Tom BarriosLocal Guide · 44 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Preston is the best. front desk is always friendly. this company knows how to take care of your car needs.

Gary Barrett6 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and they do not overcharge. No hidden charges. They will get our business on our personal and work vehicles.

  • Services: General repairs & maintenance, Auto brake repair
Saim Abbasi7 reviewsTotal number of Google reviews Saim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Staff is so friendly and quick they helped me to repair my car quickly even they were so busy and they are honest I do recommend this shop and I can assure you that they are honest people

Preston Fischer6 reviewsTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wish there were auto repair shops like this one back in Co! They got my vehicle in last minute and were on top of things. Great shop

Manuel Senrra4 reviewsTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A year and a half ago I had my AC fixed by these guys. Just weeks before my daughter was born. I cannot believe the amount of politeness and helpfulness of these guys specially the owner. Just amazing work. ACs been working amazingly for two summers already. I felt the price was right considering how expensive AC fixes are. I would trust these guys with any of my car problems for sure. Thank You Mr Darrin. Awesome business.

  • Price assessment: Reasonable price
  • Services: Air conditioning

Urgent Care Auto Center on Google Maps →

Business details