iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%67+4.7Craft & service penalty97−0.3Momentum penalty78−2.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 16 chimney sweep servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★66 Google reviews · 18 photos
94%five-star reviews
4.63★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Veteran Chimney Sweep holds a 4.8/5 rating from 66 reviews, with the owner responding to 61% of them. Customers frequently highlight punctuality, professional communication, and thorough cleaning that leaves homes free of soot or dust. Reviews often mention fair pricing and detailed explanations of necessary repairs, including visual documentation of issues. A recurring criticism involves the company refusing service for chimneys with inserts, while isolated complaints cite smoke leakage after cleaning.
Google rating: 4.8 out of 5 from 66 reviews (94% five-star).
Reviews on this page: 66 Google reviews (59 with written comments, 2 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: October 1, 2026.
Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Veteran Chimney SweepChimney Sweep Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Veteran Chimney Sweep: 80/100 on this factor. Category median: 85.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Veteran Chimney Sweep: 74/100 on this factor. Category median: 80.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Veteran Chimney Sweep: 97/100 on this factor. Category median: 94.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Veteran Chimney Sweep: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Veteran Chimney Sweep: 78/100 on this factor. Category median: 100.B
78
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Veteran Chimney Sweep: 67/100 on this factor. Category median: 42.B
67
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.8of 5
5 stars6294%
4 stars12%
3 stars12%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
100%praise
Praise127100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2620%
Quality & results2419%
Would recommend2419%
Speed & response1915%
Communication1411%
Honesty & trust1310%
Price & value76%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, efficient, and clearly knew what they were doing.”
“We had a great experience with Veteran Chimney Sweep.”
“Highly recommend for anyone looking for a clean, thorough job!”
“Very attentive, fast, efficient and great communication and follow up.”
“And he took time to explain a few things to me as a new homeowner.”
“From the moment Al arrived, it was clear that this was a business built on genuine care and professionalism.”
“Quick, on time, professional, great price, great service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Veteran Chimney Sweep for 5 kinds of job. Pick one to see what they paid and said.
SarahLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I will never go to anyone else for this. They were so clean and efficient. They went the extra mile to make my fireplace the way they would have their own. And he took time to explain a few things to me as a new homeowner. Chimney is spick and span and I feel more prepared to keep it that way. Thank you Veteran Chimney Sweep!
Lauren9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had a great experience with Veteran Chimney Sweep. They were professional, efficient, and clearly knew what they were doing. Not only does our chimney look better than new, but they also left our living room spotless, no soot, dust, or mess at all. Highly recommend for anyone looking for a clean, thorough job!
MaryseLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★
They wouldn't even do our chimney sweep because we had an insert (even if we removed it) do they did not get our business.
Dimitri11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Al came by and did a great job inspecting and cleaning our fireplace/chimney. He also installed new caps for us and went over items needing some work in the future. We’ll be using veteran chimney sweep in the spring for some maintenance/repair work. Thank you!
Sarah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
On time, efficient and professional! The fireplace looks brand new and there is not a speck of soot or dirt anywhere in the living room. Easy to work with company and excellent service
SteveLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great service. Did not have any dust in my home after my chimney was swept. Very pleasant experience. Absolutely recommend Veterans Chimney Sweeping Service.
I will never go to anyone else for this. They were so clean and efficient. They went the extra mile to make my fireplace the way they would have their own. And he took time to explain a few things to me as a new homeowner. Chimney is spick and span and I feel more prepared to keep it that way. Thank you Veteran Chimney Sweep!
Response from the owner · 3 weeks ago
Thank you so much!
Lauren Langton9 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We had a great experience with Veteran Chimney Sweep. They were professional, efficient, and clearly knew what they were doing. Not only does our chimney look better than new, but they also left our living room spotless, no soot, dust, or mess at all. Highly recommend for anyone looking for a clean, thorough job!
Response from the owner · 6 months ago
Thanks so much!
Maryse “Mo” RobertsonLocal Guide · 65 reviewsiTotal number of Google reviews Maryse has written across all businesses on Google Maps, not just this one.
Al came by and did a great job inspecting and cleaning our fireplace/chimney. He also installed new caps for us and went over items needing some work in the future. We’ll be using veteran chimney sweep in the spring for some maintenance/repair work. Thank you!
Sarah Maki5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
On time, efficient and professional! The fireplace looks brand new and there is not a speck of soot or dirt anywhere in the living room. Easy to work with company and excellent service
Response from the owner · 10 months ago
Thank you!
Steve GilesLocal Guide · 21 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Great service. Did not have any dust in my home after my chimney was swept. Very pleasant experience. Absolutely recommend Veterans Chimney Sweeping Service.
Response from the owner · 10 months ago
Thank you!
Devin McMullin5 reviewsiTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Veteran Chimney did an excellent job cleaning my chimney and wood-burning fireplace. They were prompt and efficient. The representative was very communicative and informed me about the necessary repairs for my chimney. I appreciated that they sent me a picture and a video to show where the damage was located. They did not pressure me to get it fixed right away. Their customer service was outstanding. I will be calling them again for chimney service in the spring. I highly recommend this company.
Response from the owner · 11 months ago
Thanks so much!
Kevin Schokora14 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
AL just left after doing a chimney inspection & sweep. He took his time to show and explain all the chimney things I would need to know as a new homeowner. He left detail notes and estimates for future repairs. It can be daunting to find good service people & companies that are not trying to take advantage of the less knowledgeable homeowner and or trying to sign you up for some service you do not need. 10/10 will be using Veterans Chimney Sweep for all my fireplace need. Thanks Al!
