Wood floor installation service · Downey, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%82+48.1Reliability 26%76+19.8Value 15%83+12.6Craft & service penalty96−0.4Experts Score= 80Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★24 Google reviews · 17 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers of WC Hardwood Flooring Co. Inc. frequently praise the team for punctuality, professional communication, and competitive pricing during hardwood installation and refinishing projects. Reviewers often highlight the crew's ability to restore damaged or aged floors, including complex areas like staircases and rooms with termite damage, while maintaining a clean work site. However, lower-rated feedback indicates concerns regarding difficulty reaching the owner and mismatched stain colors on replaced boards, suggesting potential issues with long-term color consistency and responsiveness.
Google rating: 4.8 out of 5 from 24 reviews (92% five-star).
Reviews on this page: 24 Google reviews (23 with written comments, 4 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: October 8, 2026.
Service: Floor Refinishing Service serving Downey, California.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.WC Hardwood Flooring Co. Inc.: 82/100 on this factor. Category median: 96.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.WC Hardwood Flooring Co. Inc.: 76/100 on this factor. Category median: 96.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.WC Hardwood Flooring Co. Inc.: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.WC Hardwood Flooring Co. Inc.: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.WC Hardwood Flooring Co. Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
4.8of 5
5 stars2292%
4 stars00%
3 stars14%
2 stars14%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
96%praise
Praise5296%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1222%
Staff & attitude1120%
Price & value917%
Speed & response815%
Quality & results611%
Communication59%
Honesty & trust36%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommended, and I will forever use this business for future projects!”
“Throughout the entire process, they were friendly, professional, and accommodating.”
“I am so glad I had this done, and the price was very reasonable -- worth every penny.”
“They kept to the agreed upon schedule and were always on time and professional.”
“Walter and his team removed the carpet and installed hardwood flooring in all our bedrooms back in July 2025, and they did a wonderful job!”
“He also replaced the area that was damaged by fire and reinforced some areas to reduce the squeaking.”
“Walter is extremely knowledgeable and is very easy to work with.”
“Not only do they deliver strong workmanship, but they are also genuinely great people to work with.”
People customers mention
Walter11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired WC Hardwood Flooring Co. Inc. for 3 kinds of job. Pick one to see what they paid and said.
Eric4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely best experience with Walter and his crew, who resurfaced our floors and a detailed-made staircase that required delicate labor. Highly recommended, and I will forever use this business for future projects!
Robin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Walter and his crew were wonderful to work with. They were efficient and did a fantastic job! The living room, hall and master bedroom hardwood floors were in bad shape. Years of wear and tear, dogs and cats doing their worst, carpeting installed on parts of it, water damage from an old leaky window and simple…
M6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
This review is long overdue! Walter and his team removed the carpet and installed hardwood flooring in all our bedrooms back in July 2025, and they did a wonderful job! Walter and his crew are very experienced and skillful, the new floors came out beautifully and completely transformed the spaces. We couldn’t be…
Ralph1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This is the 3rd floor refinish I've had done in our home the last 27 years and by far the very best experience. Granted it was only 1 room but had been covered with carpet for around 60 years.
Walter and Ariel were the utmost professionals. Walter is extremely knowledgeable and is very easy to work with. Ariel is…
William13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Walter and his crew did such an amazing job. We bought a house that needed a lot of work, and the hardwood flooring made such a great difference. Would highly recommend.
HillaryLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
Walter and his team continued work on our house that the previous owner had started, however, it was very difficult to get in touch with him. He and his colleague came over to replace some floorboards. They replaced and stained the new boards in a few hours. The stain is significantly darker than the rest of the…
Absolutely best experience with Walter and his crew, who resurfaced our floors and a detailed-made staircase that required delicate labor. Highly recommended, and I will forever use this business for future projects!
Response from the owner · 2 weeks ago
Your feedback is much appreciated! We're delighted to have earned your five-star rating.
Robin Brandt7 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Walter and his crew were wonderful to work with. They were efficient and did a fantastic job! The living room, hall and master bedroom hardwood floors were in bad shape. Years of wear and tear, dogs and cats doing their worst, carpeting installed on parts of it, water damage from an old leaky window and simple neglect. I didn’t know if it could be saved with so much damage. Walter found and replaced several areas of our red oak flooring, sanded, stained, applied 2 coats of clear, sanded again and applied the finish coat leaving our floors looking fabulous! I can’t say enough good about this crew and the work they did for us.
M W6 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
This review is long overdue! Walter and his team removed the carpet and installed hardwood flooring in all our bedrooms back in July 2025, and they did a wonderful job! Walter and his crew are very experienced and skillful, the new floors came out beautifully and completely transformed the spaces. We couldn’t be happier with the results.
Throughout the entire process, they were friendly, professional, and accommodating. Not only do they deliver strong workmanship, but they are also genuinely great people to work with. Highly recommend Walter and his team!
Ralph Muniz1 reviewiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
This is the 3rd floor refinish I've had done in our home the last 27 years and by far the very best experience. Granted it was only 1 room but had been covered with carpet for around 60 years.
Walter and Ariel were the utmost professionals. Walter is extremely knowledgeable and is very easy to work with. Ariel is a true professional, and the proof is in his work.
Walter promised the work would be completed in 2 days and was right on schedule. Their baseboard work is also excellent.
The best refinishers I've ever had the pleasure of working with!
I'll be calling on them again in the near future!
Thank you!
Robert M5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The 75-year old house that I inherited from my grandparents had hardwood floors that were so worn, scratched, and even burned from a minor accident that I was initially going to just cover them with LVP. But somebody recommended WC Hardwood Flooring as an option to restore them, and I was impressed by their photos. So I called Walter. He was friendly and knowledgeable and made several trips to my house to assess it, provide info, and answer my questions. I decided to do it, and I couldn't be happier. In addition to refinishing my original floors, Walter and his team also removed the linoleum in the kitchen and replaced it with matching hardwood. He also replaced the area that was damaged by fire and reinforced some areas to reduce the squeaking. I was amazed at how beautiful they look now! I am so glad I had this done, and the price was very reasonable -- worth every penny. I highly recommend WC Hardwood Flooring for restoring your worn or damaged wood floors. You won't be disappointed.
Response from the owner · a year ago
It's always wonderful to hear that we exceeded your expectations. Thank you for the great review!
William Ha13 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Walter and his crew did such an amazing job. We bought a house that needed a lot of work, and the hardwood flooring made such a great difference. Would highly recommend.
Response from the owner · a year ago
Thank you for the glowing review! We're thrilled to hear that you had such a positive experience.
Hillary GriffinLocal Guide · 30 reviewsiTotal number of Google reviews Hillary has written across all businesses on Google Maps, not just this one.
Walter and his team continued work on our house that the previous owner had started, however, it was very difficult to get in touch with him. He and his colleague came over to replace some floorboards. They replaced and stained the new boards in a few hours. The stain is significantly darker than the rest of the floor, but we were told it would blend in. A few months in, and it’s still an eyesore.
We have since had two other floor specialists visit and they both laughed at the state of our “repaired” floor. They said there is no way it will ever blend in.
Walter and his team are amicable, but the work was poor. To be clear, it was not Walter who performed the repair, but his colleague.
Victor HoLocal Guide · 20 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
I have nothing but positives to say about WC Hardwood Flooring. First and foremost, they offer much lower pricing than some of the other competitors you may find online. While their pricing is lower, their customer service and attention to detail is second to none. The employees were all on-time, and informative when making decisions regarding stains. The repairs and sanding were done exceptionally well. Special shoutout to the owner, Walter, for going above and beyond what I expected in customer service. Would highly highly recommend WC Hardwood for any future projects.
Response from the owner · a year ago
We appreciate your business and are thrilled to hear that you had such a positive experience. Thank you for the 5-star review!
Bonnie Bilitch7 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Walter and Ariel were incredibly easy to work with and the quality of the work is phenomenal. We had to modify the scope of the work from the original proposal on the day the work began. Without skipping a beat, Walter adjusted the proposal, obtained the additional supplies and arranged for the labor. Ariel was respectful of our home and personal needs, which instilled trust from our family. We would definitely use WC Flooring in the future and highly recommend their company for all your hardwood flooring needs.
Response from the owner · 2 years ago
We appreciate your kind words and are thrilled to hear that you had such a positive experience with us. Thank you for the 5-star review!
Leonard Bobbier2 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
