Home inspector · Sammamish, WA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 98 home inspectorsiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★76 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Zoom Home Inspections 5/5 from 76 reviews, noting the owner replied to 75% of comments. Customers frequently praise the thoroughness of pre-purchase and warranty inspections, highlighting punctuality, quick scheduling, and detailed reports with photos and videos. The inspector is described as knowledgeable and patient, often explaining findings clearly to help buyers make informed decisions. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 76 reviews (99% five-star).
Reviews on this page: 76 Google reviews (68 with written comments, 2 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 12, 2026.
Service: Home Inspector serving Sammamish, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other home inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Zoom Home InspectionsHome Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zoom Home Inspections: 98/100 on this factor. Category median: 98.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zoom Home Inspections: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zoom Home Inspections: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zoom Home Inspections: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zoom Home Inspections: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
5.0of 5
5 stars7599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
100%praise
Praise159100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price450%
Reasonable450%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5031%
Staff & attitude3119%
Communication2415%
Would recommend2314%
Speed & response2214%
Honesty & trust53%
Price & value43%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can always rely on you to provide a thorough and detailed inspection consistently.”
“He was very professional, and I would recommend him to anyone.”
“Throughout the entire process, Brian showed immense patience, taking the time to explain exactly what he was looking for and why it mattered.”
“I couldn't ask for a better experience and highly recommend Brian for your home inspection!”
“Brian was able to narrow down the location and likely cause after which I quickly discovered the source and was able to get it fixed.”
“A lot of buyers trust seller pre-inspections, but the difference in thoroughness and quality between what Zoom Home Inspections delivers and the "rubb…”
“The thoroughness, attention to detail, fair price, and timely report allowed us to make informed decisions.”
People customers mention
Brian29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zoom Home Inspections for 2 kinds of job. Pick one to see what they paid and said.
John5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Zoom Home Inspections exceeded all my expectations, and working with Brian was an absolute pleasure!
Brian’s attentiveness to detail is unbelievable—he checked every single corner of the property, spotting things I never would have noticed. What really stands out is his incredible wealth of knowledge; he truly knows…
Reasonable priceNew construction inspections
A.J.10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After having every system of the house checked by specialists, I turned to Brian to help locate the source of a months long odor issue that none of the specialists could figure out. Brian was able to narrow down the location and likely cause after which I quickly discovered the source and was able to get it fixed. Thank you!!
Great price
Eli6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience all around! Inspector was thorough, careful, and friendly. He found several important issues. The written inspection report was also very high quality.
Great priceNew construction inspections
Rachel11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thank you Brian! Another inspection in the bag. I can always rely on you to provide a thorough and detailed inspection consistently. Cheers! Look forward to the next one.
Great pricePre-listing inspections
Barb4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a pre-purchase inspection. Brian is very thorough, and explained everything that he found so I could understand what needed to be done. He was very professional, and I would recommend him to anyone.
Great price
trevor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Zoom Home Inspections have been great to work with. They are consistently available on very short notice and they do a great job. Brian at Zoom performed three pre-offer inspections for us over the last few months.
Issues Brian caught that were not called out in the sellers' pre-inspections include rodents in an…
Zoom Home Inspections exceeded all my expectations, and working with Brian was an absolute pleasure!
Brian’s attentiveness to detail is unbelievable—he checked every single corner of the property, spotting things I never would have noticed. What really stands out is his incredible wealth of knowledge; he truly knows homes inside and out. Throughout the entire process, Brian showed immense patience, taking the time to explain exactly what he was looking for and why it mattered. He answered every question without ever making us feel rushed. I couldn't ask for a better experience and highly recommend Brian for your home inspection!
Price assessment: Reasonable price
Services: New construction inspections
A.J. Burke10 reviewsiTotal number of Google reviews A.J. has written across all businesses on Google Maps, not just this one.
After having every system of the house checked by specialists, I turned to Brian to help locate the source of a months long odor issue that none of the specialists could figure out. Brian was able to narrow down the location and likely cause after which I quickly discovered the source and was able to get it fixed. Thank you!!
Price assessment: Great price
Eli Sohl6 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Great experience all around! Inspector was thorough, careful, and friendly. He found several important issues. The written inspection report was also very high quality.
Price assessment: Great price
Services: New construction inspections
Response from the owner · a month ago
Eli, I am so happy that you found our inspection service thorough! It means a lot that you appreciated the well organized report. Thank you!
Jessi MacDonald14 reviewsiTotal number of Google reviews Jessi has written across all businesses on Google Maps, not just this one.
Thank you Brian! Another inspection in the bag. I can always rely on you to provide a thorough and detailed inspection consistently. Cheers! Look forward to the next one.
Price assessment: Great price
Services: Pre-listing inspections
Response from the owner · a month ago
Thank you so much for taking the time to leave a review, Rachel! It is always a pleasure to work with you and your clients. Your listings always shine, and your buyers are always protected!
Barb D.4 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
I had a pre-purchase inspection. Brian is very thorough, and explained everything that he found so I could understand what needed to be done. He was very professional, and I would recommend him to anyone.
Price assessment: Great price
Response from the owner · 2 months ago
I really appreciate you taking the time to leave a positive review! It has been my pleasure to inspect for you and I wish you many years of happiness in your new home!
trevor anderson5 reviewsiTotal number of Google reviews trevor has written across all businesses on Google Maps, not just this one.
Zoom Home Inspections have been great to work with. They are consistently available on very short notice and they do a great job. Brian at Zoom performed three pre-offer inspections for us over the last few months.
Issues Brian caught that were not called out in the sellers' pre-inspections include rodents in an attic, a rotting deck, and groundwater intruding into a crawlspace.
A lot of buyers trust seller pre-inspections, but the difference in thoroughness and quality between what Zoom Home Inspections delivers and the "rubber stamp" pre-inspection reports we saw was night and day. Thanks to Brian at Zoom Home Inspections, we identified at least $30k of major repairs in one house that would have been totally missed otherwise.
Price assessment: Reasonable price
Response from the owner · 4 months ago
I am very grateful to have been your Inspector during your search for a home. Thank you so much for the positive review!
Tanmay RandhavaneLocal Guide · 19 reviewsiTotal number of Google reviews Tanmay has written across all businesses on Google Maps, not just this one.
We used Zoom Home Inspection twice for new build and 11th month warranty. Brian was very thorough and punctual. The reports are detailed with maintenance suggestions, pictures, and videos.
Services: New construction inspections, 11th month warranty inspections
Response from the owner · 5 months ago
Thank you! It was my pleasure to inspect your home and I'm very happy that you found the inspection report valuable and informative.
Lisa Turner10 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Brian is so thorough. He goes out of his way to make sure you understand what he's seeing and how the home works, above and beyond a typical home inspection. He is flexible and punctual too. Would recommend to anyone looking for a detail-oriented buyer's inspection!
Response from the owner · 10 months ago
Thank you so much Lisa! I’m very pleased to hear that you found your new construction inspection helpful and informative.
Amber Yang8 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
The experience was way above my expectations. Brian was extremely professional and has a lot of experiences. He was very thorough in the process, patient with us in terms of explaining to us what the problems were, how serious they were and the amount of work expected. Post inspection, I had a targeted question about the quotes we got from various vendors for a problem he promptly identified, and he was extremely helpful in answering my questions. Overall very happy with the experience and would recommend Brian to anyone that is looking for a thorough inspection coupled with sound judgement.
Response from the owner · 10 months ago
Thank you for writing a 5 star review Amber!!! Inspecting your 97 year old home was my pleasure. I’m always happy to advise you when working with contractors. :)
