Dryer vent cleaning service · Franklin, NJ · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 26 dryer vent cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★302 Google reviews · 24 photos
95%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the punctuality, clear communication, and thoroughness of the dryer vent cleaning and repair services, noting that technicians often explain pricing before work begins and provide immediate invoices. However, several low-star reviews highlight recurring issues with billing discrepancies, where final costs exceeded initial quotes, and complaints about the company's inability to resolve these pricing disputes or address poor phone system connectivity.
Google rating: 4.9 out of 5 from 302 reviews (95% five-star).
Reviews on this page: 302 Google reviews (224 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Dryer Vent Cleaning Service serving Franklin, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other dryer vent cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyDryer Vent Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dryer Vent Wizard of North Jersey: 91/100 on this factor. Category median: 93.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dryer Vent Wizard of North Jersey: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dryer Vent Wizard of North Jersey: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dryer Vent Wizard of North Jersey: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dryer Vent Wizard of North Jersey: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dryer Vent Wizard of North Jersey: 91/100 on this factor. Category median: 24.A
91
Bar = this company · dark tick = category median.
Star ratings
302 Google reviews we collected
4.9of 5
5 stars28795%
4 stars72%
3 stars21%
2 stars21%
1 star41%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
99%praise
Praise47899%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12526%
Speed & response10923%
Quality & results8918%
Would recommend6513%
Communication4610%
Price & value378%
Honesty & trust133%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erica, the service professional, was excellent and resolved the problem!”
“Keith came to the house on time and within 1/2 hour he vacuumed the vent out completely and showed me the mountain of lint trapped in the vent system.”
“Great experience, and our dryer vent was repaired quickly and professionally in addition to a thorough cleaning.”
“I highly recommend working with this company as they stand behind their employees and provide excellent service.”
“They get the job done quickly and effectively and explain what was done thoroughly.”
“He offered me a fair estimate price and the work was done with great quality and care.”
“Over priced.”
“Keith was so efficient, courteous, knowledgeable and honest about my need for vent cleaning.”
People customers mention
Keith26 reviews
Kyle6 reviews
Cory3 reviews
Chris3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dryer Vent Wizard of North Jersey for 3 kinds of job. Pick one to see what they paid and said.
SSusie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Keith came to the house on time and within 1/2 hour he vacuumed the vent out completely and showed me the mountain of lint trapped in the vent system. So glad I had this done!
LLesley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great experience, and our dryer vent was repaired quickly and professionally in addition to a thorough cleaning.
EEllenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been working with Dryer Vent for many years and have always been satisfied. Keith is always on time and thorough and takes pride in the work he does. I highly recommend working with this company as they stand behind their employees and provide excellent service.
PPeter4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service and they are my go to every year for inspection. Erica is very professional and pleasant. Highly Recommend!
Jjason3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Erica was truly a dryer vent wizard! She was super professional, knowledgeable and very personable as well! Run don't walk, DVW is the best, and now I don't have to stay up nights worrying about my house burning down in the middle of the night.
KKelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Keith was very friendly! He let me know when he was going to arrive which I appreciated. He was very thorough cleaning my dryer vent, he cleaned up after himself, and checked to make sure my dryer was running well before he left. I would definitely recommend them! Thank you, Keith!
Erica, the service professional, was excellent and resolved the problem!
Response from the owner · a year ago
Thank you so much! We're glad you had a positive experience with our friendly and helpful technician, Erica. At Dryer Vent Wizard of North Jersey, we’re committed to providing excellent dryer vent cleaning services and we appreciate the five-star review. We look forward to serving you again in the future!
R
Ronald Jennings9 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Affordable Professional Service. Will certainly use again.
Response from the owner · a week ago
It is great to hear you found our service affordable and professional. Thank you for choosing Dryer Vent Wizard of New Jersey and for sharing your feedback here. We look forward to helping you again in the future!
S
Susie Rosenthal9 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Keith came to the house on time and within 1/2 hour he vacuumed the vent out completely and showed me the mountain of lint trapped in the vent system. So glad I had this done!
Response from the owner · 2 weeks ago
We’re so glad you decided to have your vent cleaned and that everything went smoothly. Thank you for sharing your experience and for trusting Dryer Vent Wizard of New Jersey with your home. If you ever need anything in the future, we’re here to help!
L
Lesley Boyd2 reviewsiTotal number of Google reviews Lesley has written across all businesses on Google Maps, not just this one.
Great experience, and our dryer vent was repaired quickly and professionally in addition to a thorough cleaning.
Response from the owner · 3 weeks ago
It is wonderful to hear that your repair and cleaning were handled so efficiently. Thank you for sharing your experience and for choosing Dryer Vent Wizard of New Jersey. We appreciate your trust in us and would be happy to help again whenever you need dryer vent service.
R
Robert Anzalone9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Very satisfied with complete cleaning and maintenance of my dryer vent.
Response from the owner · 3 weeks ago
Glad to hear you were so satisfied with the cleaning and maintenance service from Dryer Vent Wizard of New Jersey. Thank you for sharing your feedback, and we appreciate you choosing us for your dryer vent care. We’d be happy to help any time you need future service.
E
Ellen EllowitchLocal Guide · 16 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
I have been working with Dryer Vent for many years and have always been satisfied. Keith is always on time and thorough and takes pride in the work he does. I highly recommend working with this company as they stand behind their employees and provide excellent service.
Response from the owner · a month ago
It's wonderful to hear you’ve been happy with your experiences over the years, Ellen. Thank you for trusting Dryer Vent Wizard of New Jersey and for sharing such a thoughtful recommendation. We're glad our team member’s dedication and reliability have made a difference. We appreciate your kind words and look forward to continuing to serve you.
W
William SmithLocal Guide · 154 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
We appreciate you taking a moment to share this, William. Hearing that you found us knowledgeable and would recommend Dryer Vent Wizard of New Jersey means a lot. Thank you for trusting us with your service and for your kind words!
P
Peter Verutes4 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Great service and they are my go to every year for inspection. Erica is very professional and pleasant. Highly Recommend!
Response from the owner · 2 months ago
It is a pleasure hearing that you choose us each year for your inspection and that our team member made your experience smooth and pleasant. Thank you for placing your trust in Dryer Vent Wizard of New Jersey and for recommending us. We look forward to helping you again next year!
J
jason goldstein3 reviewsiTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
Erica was truly a dryer vent wizard! She was super professional, knowledgeable and very personable as well! Run don't walk, DVW is the best, and now I don't have to stay up nights worrying about my house burning down in the middle of the night.
Response from the owner · 2 months ago
Jason, we truly appreciate your enthusiastic feedback! It is wonderful to hear you found your service visit professional, informative, and personable. Thank you for trusting Dryer Vent Wizard of New Jersey to help keep your home safe and for sharing your peace of mind. We hope you rest easy now, and if you ever need anything else, we are always here to help.
K
Kelly Wogisch1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Keith was very friendly! He let me know when he was going to arrive which I appreciated. He was very thorough cleaning my dryer vent, he cleaned up after himself, and checked to make sure my dryer was running well before he left. I would definitely recommend them! Thank you, Keith!
Response from the owner · 2 months ago
We really appreciate you sharing your experience, Kelly. It's great to hear our team member kept you in the loop, worked carefully, and made sure everything was just right before finishing the job. Thank you for trusting Dryer Vent Wizard of New Jersey and for your recommendation. We'd be happy to help you again anytime!
