Tax preparation service · Pooler, GA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%38+2.7Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#89 of 125 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★138 Google reviews · 15 photos
89%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Pooler, GA, 4.8 out of 5 based on 138 reviews, with the owner responding to only 8% of feedback. Customers frequently describe the tax preparation service as professional, knowledgeable, and efficient, often noting the welcoming atmosphere and helpful communication from staff. While many highlight the value and accuracy of the work, some low-star reviews criticize rising annual costs and instances of rude behavior or inadequate guidance regarding rejected tax refunds.
Google rating: 4.8 out of 5 from 138 reviews (89% five-star).
Reviews on this page: 138 Google reviews (125 with written comments).
Owner responses: the business replied to 8% of reviews.
Most recent review: April 15, 2026.
Service: Tax Preparation Service serving Pooler, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 79/100 on this factor. Category median: 91.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 74/100 on this factor. Category median: 87.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 38/100 on this factor. Category median: 59.D
38
Bar = this company · dark tick = category median.
Star ratings
138 Google reviews we collected
4.8of 5
5 stars12389%
4 stars107%
3 stars00%
2 stars00%
1 star54%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
90%praise
Praise7590%
Complaints810%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price125%
Reasonable375%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4251%
Quality & results1518%
Speed & response1214%
Would recommend56%
Price & value45%
Honesty & trust34%
Communication22%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She's sweet and very informative, tells you what to and not to to help with your future taxes!”
“Y'all, well Lorraine Rollins in particular, has given us exceptional service for serveral years now.”
“H&R Block is horrible especially this 1 I filled on my tax refund in which I paid for in cash.”
“Lorraine was very quick and educated me on many things.”
“I would absolutely recommend her 10 stars We will definitely be back to see Mary.”
“I will not return next year.”
“Worth every penny to have confidence our taxes are correct.”
“Trust in the tax professional”
“Miss Wilma was very professional, she asked me questions and explained why.”
People customers mention
Mary7 reviews
Taylor7 reviews
Cantrell4 reviews
Yvonne3 reviews
Lorraine3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 1 kind of job. Pick one to see what they paid and said.
AAndrea2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Every year we have our taxes prepared by Ms. Yvonne, she's wonderful! She's sweet and very informative, tells you what to and not to to help with your future taxes! We've used H&R Block for probably 25-30 years now and will always use them! Highly recommend!
KKellyLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Today my grandmother had the pleasure to go to the H&R Block on Augusta Road. The reception was very welcoming and professional.
We were lucky enough to have Mary Cantrella!!!Mary was amazing, patient, knowledgeable. I would absolutely recommend her 10 stars We will definitely be back to see Mary.
Great priceIncome tax return filing
DDenLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our second year having Mary Cantrell of Garden City H&R Block prepare our taxes and will be back next year. She is a wonderful person who knows taxes. Worth every penny to have confidence our taxes are correct.
BBobbieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Everytime i go its an amazing experience. Mrs. Mary Cantrel makes me super comfortable and i know im going to get the best tax service
RRick7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The tax preparer was very knowledgeable and professional. I believe using H&R Block did not cost, it saved!
EEdwardLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I've always done my own taxes, but this year, I had a rather complex tax situation. I needed a professional. These people treat you like family as soon as you walk in.
Every year we have our taxes prepared by Ms. Yvonne, she's wonderful! She's sweet and very informative, tells you what to and not to to help with your future taxes! We've used H&R Block for probably 25-30 years now and will always use them! Highly recommend!
Response from the owner · 6 months ago
Hi Andrea, thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with your tax professional, Ms. Yvonne. Providing exceptional service is our top priority at H&R Block, and we're delighted that Ms. Yvonne was able to assist you effectively. We look forward to serving you again next tax season!
K
Kelly SondeyLocal Guide · 25 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Today my grandmother had the pleasure to go to the H&R Block on Augusta Road. The reception was very welcoming and professional.
We were lucky enough to have Mary Cantrella!!!Mary was amazing, patient, knowledgeable. I would absolutely recommend her 10 stars We will definitely be back to see Mary.
Price assessment: Great price
Services: Income tax return filing
B
Barb RadovichLocal Guide · 10 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
Excellent service. Mary C. At garden city office, professional and kind.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Dear Barb, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Mary C. provided exceptional service. We couldn't agree more—Mary C. is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
W
William BrooksLocal Guide · 60 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Hi William, thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with your tax professional, Yvonne. Providing exceptional service is our top priority at H&R Block, and we're delighted that Yvonne was able to assist you effectively. We look forward to serving you again next tax season!
B
Brianna Screen1 reviewiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Dear Brianna, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
D
Den SLocal Guide · 13 reviewsiTotal number of Google reviews Den has written across all businesses on Google Maps, not just this one.
Our second year having Mary Cantrell of Garden City H&R Block prepare our taxes and will be back next year. She is a wonderful person who knows taxes. Worth every penny to have confidence our taxes are correct.
Response from the owner · a year ago
Hi Den, thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with your tax professional, Mary. Providing exceptional service is our top priority at H&R Block, and we're delighted that Mary was able to assist you effectively. We look forward to serving you again next tax season!
C
Chef Brixx&SonLocal Guide · 793 reviewsiTotal number of Google reviews Chef has written across all businesses on Google Maps, not just this one.
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
R
Ruthie McNally1 reviewiTotal number of Google reviews Ruthie has written across all businesses on Google Maps, not just this one.
Hello Ruthie, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience with us and that our team was helpful during your visit. Your feedback is valuable to us, and we appreciate your business. We can't wait to serve you again next tax season!
B
Bobbie WarrenLocal Guide · 16 reviewsiTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
