TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN logo

TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN

Mover · Suffolk, VA · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 112 packing servicesPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 102 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$322typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN at a glance

Google reviewers rate Triumph Moving & Piano Services five out of five stars based on one hundred and two reviews. Customers frequently cite punctuality, careful handling of pianos and antiques, and competitive flat-rate pricing as key positives. One recurring criticism involves a customer observing the owner treat a helper rudely during a job. The owner replied to only one percent of the reviews.

  • Google rating: 5.0 out of 5 from 102 reviews (98% five-star).
  • Reviews on this page: 102 Google reviews (92 with written comments, 6 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Packing Service serving Suffolk, Virginia.

Data from Google, last updated November 10, 2026.

Score profile vs other packing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction97Reliability96Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 97 (median 90)Reliability: 96 (median 86)Craft & service: 98 (median 89)Value: 100 (median 100)Momentum: 100 (median 100)
This companyPacking Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN: 97/100 on this factor. Category median: 90.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN: 96/100 on this factor. Category median: 86.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN: 98/100 on this factor. Category median: 89.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–

Bar = this company · dark tick = category median.

Star ratings

102 Google reviews we collected

  • 5 stars10098%
  • 4 stars22%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 92 written reviews

  • Praise20498%
  • Complaints52%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price660%
  • Reasonable330%
  • Overpriced00%
  • Not sure110%
$322-65% vs typical packing services

Middle half of what 6 customers paid ($243–$692) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response5124%
  • Staff & attitude4823%
  • Quality & results3718%
  • Would recommend3517%
  • Price & value2311%
  • Communication94%
  • Honesty & trust63%

What customers talk about

We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Sal & his team did an incredible job moving a piano into our home quickly + seamlessly.”
  • “The team was courteous and punctual and took very good care of my piano.”
  • “The move was seamless, and their attention to detail truly stood out.”
    “They were professional and ensured that the safe was not damaged during the move.”
  • “Sal and Kwame were flexible and professional, highly recommend!”
  • “Triumph was seamless to coordinate scheduling, timely, affordable, and they took excellent care of our 200+ year old upright grand that we needed to move.”
  • “They communicated logistics and plan with each other throughout the move.”
  • “Reliable, efficient, trustworthy, fast, moving, great with fragile items, honest, wonderful to deal with, the list goes on.”

People customers mention

  • Sal 12 reviews
  • Becky 5 reviews
  • Marcus 4 reviews
  • Movers 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired TRIUMPH MOVING & PIANO SERVICES | US NAVY VETERAN for 4 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Kara10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the second time Sal and his team moved my piano—this time to the 2nd floor loft! Great experience both times.

Paid $500–1,000Not sureOversized-item moving
Eli2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Took amazing care of our new piano, used excellent equipment to move it properly, and ensured everything in our home was safely prepared to haul it in. Very quick response and service time!

Paid $1–500Great price
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These guys are true professionals. The team was courteous and punctual and took very good care of my piano. I was impressed by how efficient they were. I moved this piano once myself, and was happy to have Triumph move it this time. Well worth it! Thanks again for your help.

Paid $200–400Reasonable priceLocal movingOversized-item moving
Barbara14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The most wonderful movers to use!!! They made moving my new piano a breeze. Sal is the go to man. 🎹🎶

Paid $200–400Great priceLocal movingFurniture assembly
DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sal and his men did a wonderful job. Great care and professionalism was used when moving a piano. I was so impressed with the knowledge they have on how to move things.Properly without damaging it.

Paid $200–400Great priceLocal moving

Photos

Customer reviews

5.0 ★★★★★ 102 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jeffrey Childers14 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good company!

  • Price assessment: Reasonable price
  • Price: $1,000–1,500
  • Services: Local moving
Kara Larson10 reviewsTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the second time Sal and his team moved my piano—this time to the 2nd floor loft! Great experience both times.

  • Price assessment: Not sure
  • Price: $500–1,000
  • Services: Oversized-item moving
Thelma Spotten4 reviewsTotal number of Google reviews Thelma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was very pleased with the office help ( Becky), and the quick and service, but I must raise a concern. I felt the " boss guy" handled an issue with one of his helpers, as very very, rude and weird. I am mentioning this because I know of another person who observed his a rude to his helpers at another job. Don't threat your people that way.

  • Services: Local moving
Response from the owner · 4 months ago

I was really looking forward to my 100th review and a 5 star rating . Your satisfaction and a flawless move were at the top of our list from the moment we walked into your home until the moment we left. I am the owner, the man you are referring to, and have worked alongside most of these men for 25+ years. The moving business is not for the faint of heart and can test even the calmest individuals patience. Sometimes my men and I don’t see eye to eye but the goal remains the same, GOOD WORK, and they know that. I have respect for my men and they know my standards, and I will accept nothing less than their best at all times because that’s what I’m giving. We can be proud of our work at the end of the day and that is what makes the difference long term. Please reconsider your four star rating of my business and harsh judgment of my character, Sincerely, Salvatore J. Scafidi 443-477-3562

Abby White2 reviewsTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sal & his team did an incredible job moving a piano into our home quickly + seamlessly. Great communication and competitive pricing. Will 100% call Triumph for my next move!

  • Services: Oversized-item moving
Eli Wojdyla2 reviewsTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took amazing care of our new piano, used excellent equipment to move it properly, and ensured everything in our home was safely prepared to haul it in. Very quick response and service time!

  • Price assessment: Great price
  • Price: $1–500
Daniel Ens8 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are true professionals. The team was courteous and punctual and took very good care of my piano. I was impressed by how efficient they were. I moved this piano once myself, and was happy to have Triumph move it this time. Well worth it! Thanks again for your help.

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: Local moving, Oversized-item moving
Jeffrey Barker2 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great movers, provided a flat rate and worked hard to get the job done! Sal and Kwame were flexible and professional, highly recommend!

  • Services: Local moving
Anna Staton6 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pricing was competitive. Two gentlemen safely and efficiently moved our piano. Grateful for their hard work, competency, and safety!

Lynn Garson12 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sal and his crew are so good that I am struggling to find enough superlatives. Reliable, efficient, trustworthy, fast, moving, great with fragile items, honest, wonderful to deal with, the list goes on. I can’t tell you what my move would’ve been like with some national mover hello Hi, hi Lynn Garson that had contract employees that didn’t have any investment in the ongoing business of their company. Sal is the opposite. His guys have been with him for 15 and 20 years. That tells you everything. I give him and his crew the highest recommendation!

Barbara Peri14 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The most wonderful movers to use!!! They made moving my new piano a breeze. Sal is the go to man. 🎹🎶

  • Price assessment: Great price
  • Price: $200–400
  • Services: Local moving, Furniture assembly

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