Analyzing 8,487,8778.5M ReviewsFor 24,10824.1K Experts
We graded 5 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 89,642 Google reviews of 114 top-rated flea exterminators nationwide; 5 of them in Decatur, IL. Updated November 5, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of flea exterminators).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Plunkett's Pest ControlDecatur, IL | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%95+13.4Replies to reviews 7%89+6.3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.93 | $135 |
| 2 |  CatchIt Wildlife ControlDecatur, IL | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%86+59.5Reliability 31%79+24.3Momentum penalty63−3.7Experts Score= 80Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––B– | 4.90 | — |
| 3 |  Scotty's Pest ControlDecatur, IL | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty82−1.8Momentum penalty88−1.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAA | 4.81 | $96 |
| 4 |  MUG-A-BUGDecatur, IL | B 75How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%79+22.3Replies to reviews 8%29+2.4Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AD | 4.76 | — |
| 5 |  Nelson's Termite & Pest ControlDecatur, IL | B 65How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%59+14.3Value 14%78+11Replies to reviews 7%26+1.8Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCABAD | 4.70 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General pest inspection | $58 | $99 | $133 | 99% |
| Spider extermination | $56 | $86 | $136 | 98% |
| Ant extermination | $63 | $126 | $191 | 98% |
| Bug & insect extermination | $58 | $99 | $131 | 98% |
| Hornet & wasp extermination | $79 | $148 | $246 | 99% |
| Rodent extermination | $73 | $121 | $246 | 98% |
| Home inspection | $61 | $103 | $139 | 98% |
| Cockroach extermination | $66 | $108 | $214 | 98% |
| Mosquito extermination | $63 | $81 | $101 | 98% |
| Termite inspection | $71 | $113 | $214 | 98% |
| Flea & mite extermination | $78 | $184 | $282 | 98% |
| Termite extermination | $93 | $246 | $371 | 98% |
How the 5 flea exterminators we rated in Decatur, IL compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 5 best-rated flea exterminators in Decatur, IL average 4.8★ on Google across 358 reviews. Plunkett's Pest Control has the top rating (4.9★), and Scotty's Pest Control has the most reviews (125). Updated November 2, 2026.
5 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (358 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“Robert Lane & Micah at Plunkett’s Pest Control have gone above and beyond to help us. These pesky yellow jackets continue to return. They have serviced our home on almost a dozen occasions. Very professional, great…” — Google review
“Listened to my concerns, took the time to get to places that I could not reach. Extremely friendly and went out of the way to spray our apartment stairs.” — Google review
“Catch-It Wildlife are the Crocodile Dundees of Central Illinois as no rodent or pest stands a chance against them! Not only are they swift and efficient, but they are so incredibly knowledgeable about how various…” — Google review
“Recently called and visited this location to ask advice and purchase a product to help with ants. I spoke with a young lady on the phone and dealt with a young gentleman at the store. Both were very helpful and had…” — Google review
“I’ve used some of the larger pest control companies in the past, but since switching to Nelson, we’ve had zero issues. They take the time to explain everything that’s being doing in detail, which really puts my mind…” — Google review
We scan Google Maps for flea exterminator listings in and around Decatur, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Plunkett's Pest Control has the highest Google rating on our Decatur list: 4.9 out of 5 from 89 reviews (as of November 2, 2026).
Scotty's Pest Control has the most Google reviews among the companies listed here: 125, with a 4.8★ average.
Only open Decatur-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Analyzing 8,487,8778.5M ReviewsFor 24,10824.1K Experts