Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
We graded 6 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 1,697 Google reviews of 25 top-rated memory care facilities nationwide; 6 of them in Glen Carbon, IL. Updated October 28, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of memory care facilities).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  San Gabriel Memory CareGlen Carbon, IL | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%82+19.9Value 14%98+13.9Replies to reviews 7%35+2.5Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAD | 4.78 | — |
| 2 |  Charter Senior Living of TroyGlen Carbon, IL | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%91+22.1Value 14%78+11Replies to reviews 7%66+4.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–BAB | 4.84 | — |
| 3 |  Visiting Angels Senior Home CareGlen Carbon, IL | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%80+22.6Replies to reviews 8%100+8.2Momentum penalty58−4.2Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––CA | 4.88 | — |
| 4 |  Cambridge House of MaryvilleGlen Carbon, IL | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%74+17.9Value 14%98+13.9Replies to reviews 7%87+6.2Momentum penalty94−0.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB–AAA | 4.76 | — |
| 5 |  Meridian Centre ONEGlen Carbon, IL | B 71How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%89+25.1Replies to reviews 8%23+1.9Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BA––AD | 4.68 | — |
| 6 |  San Gabriel Memory CareGlen Carbon, IL | C 49How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%59+37.5Reliability 28%42+11.9Replies to reviews 8%66+5.4Momentum penalty38−6.2Experts Score= 49Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CC––DB | 4.55 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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How the 6 memory care facilities we rated in Glen Carbon, IL compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 6 best-rated memory care facilities in Glen Carbon, IL average 4.8★ on Google across 277 reviews. Visiting Angels Senior Home Care has the top rating (4.9★), and Cambridge House of Maryville has the most reviews (66). Updated October 28, 2026.
6 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (277 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“Visiting Angel's were hired for overnight stays for my mother. The caregiver, Carol was very sweet and gave my mother a sense of security . My mother really enjoyed her company and would highly recommend this to…” — Google review
“My grandparents, Ed and Nancy, recently moved into Cambridge House of Maryville, and our family has been so happy with their experience so far! The facility is very clean, and the staff has been incredibly friendly,…” — Google review
“San Gabriel is clean and family friendly. We love visiting my grandma and feeling the warmth of everyone we interact with.” — Google review
“Charter of Troy, from the moment I contacted them, were very kind, detailed and professional. They wanted what was best for my father and found the perfect room for him and his needs. My father had a very short stay…” — Google review
“Had my teeth cleaned and some fillings after not going to a dentist in a long time. They did a great job and even called me a couple of times to make sure everything was settling correctly.” — Google review
“My mom has been a resident here for about a year and a half now. The facility is very clean and the staff is very friendly and kind. The activities are planned very well to keep the residents engaged.” — Google review
We scan Google Maps for memory care facility listings in and around Glen Carbon, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Visiting Angels Senior Home Care has the highest Google rating on our Glen Carbon list: 4.9 out of 5 from 58 reviews (as of October 28, 2026).
Cambridge House of Maryville has the most Google reviews among the companies listed here: 66, with a 4.8★ average.
Only open Glen Carbon-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts