Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
We graded 9 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 1,057 Google reviews of 20 top-rated assisted living facilities nationwide; 9 of them in West Hollywood, CA. Updated October 28, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of assisted living facilities).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Assisted Living Locators Los AngelesWest Hollywood, CA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 5.00 | — |
| 2 |  Oakmont of Beverly HillsWest Hollywood, CA | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%91+25.7Replies to reviews 8%70+5.8Momentum penalty88−1.2Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AB | 4.94 | — |
| 3 |  Silverado Beverly Place Memory Care CommunityWest Hollywood, CA | A 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%100+7.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.86 | — |
| 4 |  Hollywood Hills Senior LivingWest Hollywood, CA | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%85+22.2Value 15%78+11.9Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–BA– | 4.83 | — |
| 5 |  Belmont Village Senior Living WestwoodWest Hollywood, CA | A 82How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%95+26.8Replies to reviews 8%83+6.8Momentum penalty72−2.8Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––BA | 4.85 | — |
| 6 |  Kingsley ManorWest Hollywood, CA | B 70How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%65+41.3Reliability 28%84+23.7Replies to reviews 8%58+4.8Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BA––AC | 4.51 | — |
| 7 |  Belmont Village Senior Living Hollywood HillsWest Hollywood, CA | B 65How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%62+17.5Replies to reviews 8%47+3.9Experts Score= 65Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB–––C | 4.58 | — |
| 8 |  Calligraphy Westwood VillageWest Hollywood, CA | B 64How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%57+16.1Replies to reviews 8%83+6.8Momentum penalty41−5.9Experts Score= 64Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––CA | 4.79 | — |
| 9 |  The Plaza At Westwood Senior LivingWest Hollywood, CA | D 39How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%46+29.2Reliability 28%29+8.2Replies to reviews 8%22+1.8Experts Score= 39Not enough data for value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CD––AD | 4.44 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|
How the 9 assisted living facilities we rated in West Hollywood, CA compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 9 best-rated assisted living facilities in West Hollywood, CA average 4.8★ on Google across 764 reviews. Assisted Living Locators Los Angeles has the top rating (5.0★), and Oakmont of Beverly Hills has the most reviews (297). Updated October 28, 2026.
9 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (764 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“The Watermark at Beverly Hills is truly an exceptional senior living community that consistently raises industry standards through their outstanding service. Their unwavering dedication to providing exceptional care…” — Google review
“Friendly and extremely helpful during my stressful time of finding a good place for my sister to live. And happy that she is settling in nicely. Thank you for all your help. I highly recommend Assisted Living…” — Google review
“My visit to Silverado Beverly Place Memory Care Community was incredible! This facility redefines the meaning of memory care. The staff are all so compassionate and caring towards the residents and visitors. Fantastic!!” — Google review
“Calligraphy is fabulous and I highly recommend it to anyone looking for a residence for themselves or their loved one for so many reasons. The staff is so caring and attentive; the residents are friendly,…” — Google review
“I visited my aunt and was thrilled to see she was happy and pleased with her surroundings. The Village was clean and attended to her needs and well being without interference of her desires of independence,” — Google review
“I’ve had a really positive experience with Hollywood Hills Senior Living. The staff are caring and welcoming, and I’m especially grateful to the marketing team for being so helpful and attentive throughout the…” — Google review
“Executive Director Janelle and DRCS Nathaniel are exceptional—they genuinely care about the residents, and their compassion is reflected throughout the entire staff. The community is impeccably maintained, creating a…” — Google review
“We are very pleased to be living at Kingsley Manor. The staff is wonderful and attentive. All efforts are made to take care of residents; safety, dining, activities and more.” — Google review
“The Plaza at Westwood is one of the best senior living communities my wife and I have seen - and we've seen a LOT. The building is well maintained and the dining room and community areas are lovely and reminiscent of…” — Google review
We scan Google Maps for assisted living facility listings in and around West Hollywood, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Assisted Living Locators Los Angeles has the highest Google rating on our West Hollywood list: 5.0 out of 5 from 93 reviews (as of October 28, 2026).
Oakmont of Beverly Hills has the most Google reviews among the companies listed here: 297, with a 4.9★ average.
Only open West Hollywood-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts