Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
We graded 7 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 81,816 Google reviews of 81 top-rated termite control services nationwide; 7 of them in Chapel Hill, NC. Updated November 3, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of termite control services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Scott's Turf and Pest ServicesChapel Hill, NC | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | — |
| 2 |  Kind Pest ControlChapel Hill, NC | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.99 | $126 |
| 3 |  Economy ExterminatorsChapel Hill, NC | A 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.98 | $53 |
| 4 | ClearDefense Pest ControlChapel Hill, NC | A 94How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.95 | $105 |
| 5 |  Triangle Pest ControlChapel Hill, NC | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%80+11.3Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.94 | $66 |
| 6 |  Kil Mor Pest ManagementChapel Hill, NC | A 90How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%96+13.6Replies to reviews 7%5+0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAF | 4.97 | $96 |
| 7 |  Bulwark ExterminatingChapel Hill, NC | A 89How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty88−1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAC | 4.89 | $88 |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General pest inspection | $50 | $76 | $106 | 99% |
| Ant extermination | $61 | $111 | $161 | 99% |
| Spider extermination | $61 | $99 | $139 | 99% |
| Bug & insect extermination | $56 | $81 | $108 | 99% |
| Rodent extermination | $68 | $144 | $323 | 98% |
| Cockroach extermination | $58 | $100 | $156 | 98% |
| Hornet & wasp extermination | $58 | $101 | $156 | 99% |
| Home inspection | $56 | $91 | $144 | 98% |
| Termite inspection | $121 | $144 | $282 | 98% |
| Mosquito extermination | $58 | $86 | $113 | 98% |
| Termite extermination | $131 | $282 | $426 | 99% |
| Flea & mite extermination | $119 | $151 | $214 | 98% |
How the 7 termite control services we rated in Chapel Hill, NC compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated termite control services in Chapel Hill, NC average 4.9★ on Google across 15,061 reviews. Kind Pest Control has the top rating (5.0★), and Go-Forth Pest Control has the most reviews (2,301). Updated November 2, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (15,061 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“We are a brand new Kind customer and we were very happy with our initial service. James was extremely professional, knowledgeable and friendly. James explained the process, both for this visit and future, ensuring…” — Google review
“Tyrod was great. Professional, provided a report of his inspection and print and efficient. He represented Kil Mor perfectly and i hope to see him again for next years inspection!” — Google review
“Answered my call promptly and came the same day to resolve a black ant issue inside my home. Texted an appropriate arrival time and showed up as promised. Attentive courteous and so helpful.” — Google review
“Economy exterminators is a great pest control company always gets out to us in a timely manner. Pam the receptionist is very nice and helpful. Would highly recommend.” — Google review
“I am so appreciative of Trevor’s outstanding service. He really goes over and above! And he so very pleasant to deal with.” — Google review
“Our technician for today was Ira. He introduced himself and inquired about any pests we may have noticed since our last service. Only an occasional spider was spotted so he proceeded to spray around the outside…” — Google review
“Christian provides excellent service! He’s professional, friendly and dependable. Highly recommend Christian and STOMP Pest Control in Holly Springs!” — Google review
“Matt came out to service our home today. He was very quick and professional. Matt also was able to answer questions I had about different bugs I had recently seen and provided a plan for addressing them. We have been…” — Google review
“Maurice with Clear Defense Pest Control did a great job treating my home today. I signed up with them a couple of years ago and since then I have had no issues with ants as I did in the past using another company.…” — Google review
“Kyle contacted me before getting to my house and informed me of the work being done. He was on site moments later and did as he said. I requested an area to focus on amd told me no problem. He didn't disturb anything…” — Google review
We scan Google Maps for termite control service listings in and around Chapel Hill, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Kind Pest Control has the highest Google rating on our Chapel Hill list: 5.0 out of 5 from 2,283 reviews (as of November 2, 2026).
Go-Forth Pest Control has the most Google reviews among the companies listed here: 2,301, with a 4.9★ average.
Only open Chapel Hill-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Also in Chapel Hill: Packing Services · Generator Installers · Music Lessons
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts