Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 233,541 Google reviews of 588 top-rated auto repair shops nationwide; 10 of them in New York, NY. Updated November 5, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of auto repair shops).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Adam Mobile MechanicNew York, NY | A 90How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.91 | — |
| 2 |  Moe’s Auto CenterNew York, NY | A 89How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAD | 4.95 | — |
| 3 |  L & B Auto RepairNew York, NY | A 84How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty87−1.3Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAF | 4.88 | — |
| 4 |  Bay DiagnosticNew York, NY | A 82How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAAAA | 4.69 | — |
| 5 |  2020 Auto Service CorpNew York, NY | B 71How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%88+12.4Replies to reviews 7%8+0.6Momentum penalty78−2.2Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAABF | 4.76 | — |
| 6 |  Manhattan Auto Service and BodyworkNew York, NY | B 70How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%62+15Value 14%70+9.9Replies to reviews 7%27+1.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB–BAD | 4.81 | — |
| 7 |  New Xcell Auto RepairNew York, NY | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%31+2.2Momentum penalty71−2.9Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAABD | 4.76 | — |
| 8 |  Sunnyside Auto Repair, General Auto Repair, Auto Body ShopNew York, NY | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%47+11.4Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty85−1.5Momentum penalty88−1.2Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAAAA | 4.67 | — |
| 9 |  T & D Auto RepairNew York, NY | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%68+16.5Value 14%78+11Replies to reviews 7%38+2.7Momentum penalty34−6.6Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBABDD | 4.88 | — |
| 10 |  Manhattan Auto Repair Inc.New York, NY | B 61How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%56+13.6Value 14%81+11.5Replies to reviews 7%9+0.6Craft & service penalty76−2.4Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCBAAF | 4.62 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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How the 10 auto repair shops we rated in New York, NY compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated auto repair shops in New York, NY average 4.8★ on Google across 3,855 reviews. Moe’s Auto Center has the top rating (5.0★), and Bay Diagnostic has the most reviews (920). Updated November 5, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (3,855 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“I always come here for my inspections, rotate tires, tire patches and oil changes and they are always friendly and never nickel and dime me. Recently I thought I had a nail on my tire and brought my car and they…” — Google review
“Chris and his team at L & B Auto are one of the best home-grown, Mom&Pop auto shops in town. I started going to L & B when the service contract at my dealer ended, and I honestly wish I went to Chris the whole time.…” — Google review
“Superb customer service. Top notch work. Great communication and If you’re having any mechanical issues, Adam is the man to hit up! He did my spark plugs for my 2022 Toyota Supra 3.0” — Google review
“Came here to get my starter replaced, and was charged a reasonable price. Got my car back within 2 days and would recommend to anyone in the area.” — Google review
“The mechanic was honest with me, treated me with respect, and got the job done. I really appreciated the customer service and would recommend this shop to anyone looking for a mechanic they can trust.” — Google review
“Adding to the chorus of people singing Eric and Ray's praises. Excellent service and fair prices. No one is ripping you off here. Love these guys.” — Google review
“These guys were AMAZING!!! Mercedes dealer wanted me to spend 25K and these guys did everything and more at 8K prolonging life of 2019 GLS450 with 80K mileage. Excellent customer service-a dream.” — Google review
“Great service and kind people! I was super worried because my car wouldn't start. I was parked 5 min away so I walked into the office to ask for help and they came out to my car within 30 minutes to help me jumpstart…” — Google review
“Excellent service as always...!! I have been coming here for over 20 years. Excellent service and mechanics...Rich and Louis are the best.” — Google review
“Very reliable company. The mechanic they sent, Ozzy, was professional and knew exactly what was wrong with my car. My starter had gone bad, but he was able to fix the problem, and I was back on the road in less than…” — Google review
We scan Google Maps for auto repair shop listings in and around New York, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Moe’s Auto Center has the highest Google rating on our New York list: 5.0 out of 5 from 721 reviews (as of November 5, 2026).
Bay Diagnostic has the most Google reviews among the companies listed here: 920, with a 4.7★ average.
Only open New York-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts