Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 67,683 Google reviews of 70 top-rated heat pump installation services nationwide; 10 of them in Dearborn, MI. Updated November 9, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of heat pump installation services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Downriver Climate Control, LLCDearborn, MI | A 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | $322 |
| 2 |  Chouman Heating & CoolingDearborn, MI | A 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.96 | — |
| 3 |  SPEED HEATING & AIR CONDITIONINGDearborn, MI | A 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 4.97 | $135 |
| 4 |  AC’s Heating and CoolingDearborn, MI | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAAA | 4.96 | $114 |
| 5 |  Krane Heating and CoolingDearborn, MI | A 94How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty85−1.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.89 | $589 |
| 6 |  Flo-Aire Heating & CoolingDearborn, MI | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%64+4.5Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAB | 4.87 | $161 |
| 7 |  Superior Comfort Heating.CoolingDearborn, MI | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%92+13Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AAA | 4.90 | $244 |
| 8 |  A Power Heating & Cooling, refrigerationDearborn, MI | A 89How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.90 | $176 |
| 9 |  Superior Comfort Heating and CoolingDearborn, MI | A 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty80−2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.89 | $278 |
| 10 | Levine & Sons Plumbing, Heating & ACDearborn, MI | B 74How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%66+16Value 14%90+12.7Replies to reviews 7%78+5.5Craft & service penalty81−1.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAB | 4.77 | $251 |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| HVAC system maintenance | $104 | $228 | $417 | 98% |
| A/C system maintenance | $78 | $205 | $353 | 97% |
| HVAC system repair | $192 | $412 | $1.1k | 96% |
| Heating system maintenance | $54 | $161 | $278 | 99% |
| A/C system repair | $209 | $351 | $585 | 97% |
| Heating system installation | $1.4k | $1.9k | $2.4k | 99% |
| Install AC | $1.6k | $2.4k | $3.7k | 99% |
| Heating system repair | $158 | $328 | $731 | 97% |
| Repair HVAC | $83 | $268 | $813 | 99% |
| Install thermostat | $314 | $472 | $782 | 98% |
| Drain cleaning | $124 | $227 | $353 | 94% |
| Installation | $1.2k | $2.1k | $2.8k | 96% |
How the 10 heat pump installation services we rated in Dearborn, MI compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated heat pump installation services in Dearborn, MI average 4.9★ on Google across 10,425 reviews. AC’s Heating and Cooling has the top rating (5.0★), and Levine & Sons Plumbing, Heating & AC has the most reviews (5,768). Updated November 8, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (10,425 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“Anthony was the greatest! He was super knowledgeable, efficient, and got me back with working heat in record time. Also provided thoughtful fixes and options for the future. I’ll be relying on AC for many years to come!” — Google review
“8:00 am Sunday morning I found out our furnace wasn’t working. I called and Justin was here in an hour and fixed. Not only GREAT service but his price was incredibly low! Made sure to get his card for my family…” — Google review
“Zach has been to my home for a repair and HVAC install and is always very helpful, thorough and very knowledgeable. All the guys that have come to my home have been great, go above and beyond and are not rushing to…” — Google review
“Mohammad, from Speed Heating and Air Conditioning, was very courteous, polite and professional. He was knowledgeable and informed me of what he was checking for and what he performed after he was done. I highly…” — Google review
“Krane installed a new high efficiency furnace. First of all Darryl came out on Sunday to diagnose the problem. Then back on Monday to do the new installation. Chaz and DJ were professional and did a great job! Looks…” — Google review
“Highly recommend Flo-Aire. Installers arrived early both mornings for a furnace and air replacement. Knowledgeable, informative, courteous and did a great job.” — Google review
“Steve was professional and explained and broke down the issues with my boiler system what was needed now and what may need replacing later on. Great experience with this company.” — Google review
“Kassem is the best! When my outside AC unit broke, I got quotes from several people, but Kassem gave me an unbeatable price. If you need AC work done, definitely reach out to him for a quote first. Highly recommend!” — Google review
“Todd was informative, friendly, and extremely professional! I couldn’t have been happier with the service he provided! I would recommend Todd and this company to anyone in need of HVAC services.” — Google review
“I had a great experience with this heating and cooling company! The technician did an excellent job from start to finish. He was professional, friendly, knowledgeable, and took the time to make sure everything was…” — Google review
We scan Google Maps for heat pump installation service listings in and around Dearborn, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
AC’s Heating and Cooling has the highest Google rating on our Dearborn list: 5.0 out of 5 from 474 reviews (as of November 8, 2026).
Levine & Sons Plumbing, Heating & AC has the most Google reviews among the companies listed here: 5,768, with a 4.8★ average.
Only open Dearborn-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts