Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 11,835 Google reviews of 44 top-rated tech support services nationwide; 10 of them in Beachwood, OH. Updated November 1, 2026.
Pick the job — we re-rank companies by how customers rated that exact job.
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of tech support services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  PC Worx Computer ServicesBeachwood, OH | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 5.00 | — |
| 2 | Appointment Only - On Point PC Repair LLC - High-end Computers - Mac - WebsitesBeachwood, OH | A 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%83+12.6Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | — |
| 3 |  IT Support SpecialistsBeachwood, OH | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%90+13.7Craft & service penalty99−0.1Momentum penalty83−1.7Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.97 | — |
| 4 |  Gear Box ComputersBeachwood, OH | A 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%89+25.1Replies to reviews 8%28+2.3Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AD | 4.87 | — |
| 5 |  Choice IT ServicesBeachwood, OH | A 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%98+27.7Replies to reviews 8%28+2.3Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AD | 4.90 | — |
| 6 |  TechnologyXperts, Inc.Beachwood, OH | A 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%85+26.2Momentum penalty75−2.5Experts Score= 86Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––B– | 4.94 | — |
| 7 |  Computer DoctorBeachwood, OH | B 75How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty93−0.7Momentum penalty81−1.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAB | 4.86 | — |
| 8 |  E-Tech ComputersBeachwood, OH | B 75How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty93−0.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAAAD | 4.75 | — |
| 9 |  uBreakiFix - Phone and Computer RepairBeachwood, OH | B 71How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%93+13.2Replies to reviews 7%93+6.6Craft & service penalty95−0.5Momentum penalty69−3.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAABA | 4.80 | — |
| 10 |  AscendtechBeachwood, OH | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%5+0.4Craft & service penalty88−1.2Momentum penalty54−4.6Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBAACF | 4.82 | — |
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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How the 10 tech support services we rated in Beachwood, OH compare, and what customers praise most.
A = score 80+, F = below 20.
Average stars per company.
Share of Google review highlights.
All price verdicts left with reviews.
Not enough data yet.
Share calling it great / reasonable / overpriced.
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated tech support services in Beachwood, OH average 4.9★ on Google across 4,379 reviews. Appointment Only - On Point PC Repair LLC - High-end Computers - Mac - Websites has the top rating (5.0★), and uBreakiFix - Phone and Computer Repair has the most reviews (2,327). Updated October 28, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (4,379 reviews combined) and currently operating. Request a call back and the company will phone you directly.
“We brought in my daughter’s MacBook Air for service, the quote was extremely fair. We ended up going in a different direction and purchasing a new device. The staff was kind and gracious and said they would hold the…” — Google review
“Anthony was wonderful and got me exactly what kind of screen protector I was looking for and put the case and screen protector on perfectly. The other gentlemen did a great job with repairing my screen it only took a…” — Google review
“Excellent Tech Company. Always Excellent Products and Great Customer Service! I buy from them on Ebay. Highly recommended. Been happy Customer for years. Thank you AscendTech! Dec 7 2025 - I am a happy customer.…” — Google review
“Rob has serviced my pc needs on several occasions, always promptly and efficiently. He is very knowledgeable on pc issues and has always been able to find and correct my computer issues within mins and to my…” — Google review
“Had a CD drop into my computer. Called took it in and within 2 hours it was fixed. Thanks for the quick turn around! Recommend for sure!” — Google review
“If Eugene is assisting, you are sure to have all problems resolved. He is patient with you and very knowledgeable. He follows up and will take his time to ensure the job is complete. He even offers suggestions to…” — Google review
“Great experience - replaced my MacBook screen - extremely knowledgeable, great communication, and honest people - highly recommended” — Google review
“Stacy saved the day. After weeks of frustration bringing it to him was the best choice I ever made. Fast, reasonable and professional with great communication every step of the way. Thank you for getting me back up…” — Google review
“Jake, Mike, and Nicholas are an outstanding IT team. They are consistently helpful, knowledgeable, patient, and responsive whenever assistance is needed. Each of them takes the time to listen, explain the solution…” — Google review
“This is the best team IT Support Specialists has had. Everyone is kind, patient and responsive. I highly recommend them.” — Google review
We scan Google Maps for tech support service listings in and around Beachwood, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Appointment Only - On Point PC Repair LLC - High-end Computers - Mac - Websites has the highest Google rating on our Beachwood list: 5.0 out of 5 from 75 reviews (as of October 28, 2026).
uBreakiFix - Phone and Computer Repair has the most Google reviews among the companies listed here: 2,327, with a 4.8★ average.
Only open Beachwood-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts