#1
ECHO BARK INC.
“We love this local pet store. The staff is super friendly. My dog is always excited about getting a tasty treat or two and I appreciate the selection of treats and supplies they have from dental care to food to…” — Google review
Experts Reviews · 2026 Ratings
The Best Pet Stores in Los Angeles, CA
We graded 10 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
—typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
0%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.80★average ratingPlain average of every Google star rating we collected for these companies.
3.2%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
From 14,145 Google reviews of 40 top-rated pet stores nationwide; 10 of them in Los Angeles, CA. Updated November 3, 2026.
Find the right company for your job
Pick the job — we re-rank companies by how customers rated that exact job.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of pet stores).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Pals LALos Angeles, CA | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%88+24.8Replies to reviews 8%49+4Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AC | 4.90 | — |
| 2 |  The Urban PetLos Angeles, CA | B 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%92+26Replies to reviews 8%6+0.5Experts Score= 78Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AF | 4.73 | — |
| 3 |  Pet ExpressLos Angeles, CA | B 76How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%79+22.3Replies to reviews 8%16+1.3Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AF | 4.85 | — |
| 4 |  The Urban PetLos Angeles, CA | B 72How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%83+23.4Replies to reviews 8%7+0.6Momentum penalty95−0.5Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BA––AF | 4.77 | — |
| 5 | ECHO BARK INC.Los Angeles, CA | B 69How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%64+18.1Replies to reviews 8%23+1.9Momentum penalty81−1.9Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB––AD | 4.86 | — |
| 6 |  Tailwaggers & Tailwashers Larchmont VillageLos Angeles, CA | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%63+17.8Replies to reviews 8%62+5.1Momentum penalty59−4.1Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB––CB | 4.80 | — |
| 7 |  Allan's Pet Center - West LALos Angeles, CA | B 60How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%64+40.7Reliability 28%57+16.1Replies to reviews 8%46+3.8Momentum penalty94−0.6Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––AC | 4.67 | — |
| 8 |  Sunset Pet & SuppliesLos Angeles, CA | C 54How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%56+15.8Replies to reviews 8%3+0.2Experts Score= 54Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––AF | 4.60 | — |
| 9 |  BlueCollar Working DogLos Angeles, CA | C 48How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%57+36.2Reliability 28%52+14.7Replies to reviews 8%41+3.4Momentum penalty38−6.2Experts Score= 48Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CC––DC | 4.70 | — |
| 10 |  Centinela Feed & Pet SuppliesLos Angeles, CA | C 42How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%53+33.7Reliability 28%60+16.9Replies to reviews 8%1+0.1Momentum penalty15−8.5Experts Score= 42Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CB––FF | 4.59 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Pet Stores in Los Angeles, CA at a glance
How the 10 pet stores we rated in Los Angeles, CA compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A110%
- Grade B660%
- Grade C330%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up110%
- 4.80–4.89★330%
- 4.60–4.79★550%
- Below 4.60★110%
Was the price fair?
All price verdicts left with reviews.
Not enough data yet.
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 10 best-rated pet stores in Los Angeles, CA average 4.8★ on Google across 2,809 reviews. ECHO BARK INC. has the top rating (4.9★), and Allan's Pet Center - West LA has the most reviews (587). Updated November 3, 2026.
10 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (2,809 reviews combined) and currently operating. Request a call back and the company will phone you directly.
#2
The Urban Pet
“Adam was so super helpful and kind! He not only helped me understand when my cats’ food would be stocked but also set me up for an easier time in the future! The people that work here are always so cool and truly…” — Google review
#3
Allan's Pet Center - West LA
“we came in looking for supply and help on a fish tank, we showed a young man (didn't get his name) who said he was volunteering our fish tank setup. He helped us with knowing why our plants weren't surviving long…” — Google review
#4
Pals LA
“I’ve tried so many different places for my cat grooming, and I could say the service they offered is far beyond my expectation!” — Google review
#5
BlueCollar Working Dog
“Eli was incredibly helpful and knowledgeable. I own a dog training company and I will be coming back here. Thank is Eli!” — Google review
#6
Tailwaggers & Tailwashers Larchmont Village
“Seriously do not know what I’d do without this store. Out orange tabby, Mango, loves it here and always likes to say hello to the staff. They are always so nice to him, especially Amanda and Lavelle. Highly recommend…” — Google review
#7
Pet Express
“Very helpful employee walked us through an awesome selection of high quality cat food. This store stocks a lot of independent brands that use high quality proteins like Rawz, Orijen, Weruva, etc. Also, they have a…” — Google review
#8
The Urban Pet
“Chris O. at Urban Pet was incredibly intuitive, kind, and patient in helping me finally navigate my dog’s allergies after more than three years of trying to figure it out. Who knew the solution would come from a…” — Google review
#9
Centinela Feed & Pet Supplies
“Good service. Great products. They have sales often on the weekends! My cats love all the toys I get from there and it's nice to give money to a local business!! 😻” — Google review
#10
Sunset Pet & Supplies
“One of the best spots I've been to for reptile care. The staff member who helped me really knows their stuff and clearly has hands on experience with a wide variety of exotic animals. I feed my ball pythons live, and…” — Google review
How we pick pet stores in Los Angeles
We scan Google Maps for pet store listings in and around Los Angeles, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Frequently asked questions
Who is the highest-rated pet store in Los Angeles?
ECHO BARK INC. has the highest Google rating on our Los Angeles list: 4.9 out of 5 from 146 reviews (as of November 3, 2026).
Which pet store in Los Angeles has the most reviews?
Allan's Pet Center - West LA has the most Google reviews among the companies listed here: 587, with a 4.7★ average.
How are these pet stores chosen?
Only open Los Angeles-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.
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